2018 marks an exciting time for the Retail Industry Leaders Association (RILA) and the entire retail ecosystem. RILA recognizes that ubiquitous internet access, changing consumer values, preferences, and lifestyles, coupled with the desire for increased on-demand shopping, have led to unprecedented disruption in virtually every industry; retail perhaps more than any other. America’s retailers are transforming and so is the field of asset protection.
As consumer expectations shift, the desire to purchase goods and services anytime, anywhere and to enjoy a seamless customer experience is driving today’s dynamic retail environment. RILA is committed to supporting the AP industry’s efforts to adapt to today’s consumer needs without compromising safety, security and profit. Those AP teams who embrace change and grow, find new ways to be relevant in their organization, and influence decision-makers will come out on top.
Over the past year, RILA charted a path for AP executives to enhance their own organizational efficiencies through education, research, benchmarking and innovation. RILA’s Retail Asset Protection Conference continues to attract the industry’s top leaders and offer an unparalleled program. Our research projects are commissioned by RILA member companies in partnership with renowned academics to ensure outputs are relevant, actionable, and trusted. Given the leading retail brands that comprise RILA’s membership, our AP communities’ benchmarking activities afford members an unprecedented opportunity to measure their processes and policies against the best the industry has to offer. And, RILA’s (R)Tech Center for Innovation is bringing cutting edge technology to the doorstep of the AP executives who participate in our offerings.
RILA’s reach and impact extends beyond its’ members. 2017 marked one of the worst hurricane seasons in history. RILA worked side-by-side with government partners to bring all stakeholders together, address priority challenges, and get communities back on their feet as quickly as possible. Retailers have always been on the front lines in time of need to help our employees and their communities recover.
In the year ahead, RILA will continue to work closely with members to identify common ground on which to collaborate and to find answers to their most pressing problems. As our members advance, so too does the retail industry.
Senior Vice President, Retail Operations
Retail Industry Leaders Association (RILA)