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- Investing in People
The retail industry is a window into the American workforce. As the nation’s largest private sector employer, retail supports more than 52 million American jobs throughout our diverse ecosystem. Retail workers represent all types of people, in all types of roles, experience, education, and skills, in all phases of their lives. Retail is for everyone; it is the place for a first job, a second chance, a third act, or a side hustle – the retail workforce is truly representative of the American workforce.
Leading retailers are building a 21st century retail workforce that is diverse, innovative, and skilled. Federal workforce laws are woefully outdated and antiquated policy ideas are unlikely the solution. RILA is ready to work with policy makers and other stakeholders to find transformative solutions that modernize federal workforce public policy and enable retailers to continue to invest in people and communities.
A Deeper Look into Investing in People

Growing the 21st Century Retail Workforce
RILA advocates for forward-thinking workplace policies at the state and federal level that reflect the needs of a large and inclusive workforce.
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Creating a Dynamic, Innovative and Skilled Workforce
RILA is devoted to ensuring retailers have access to the tools, research, and benchmarking to improve policies around DE&I.
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Preserving Existing Benefits and Creating New Opportunities
RILA members are at the forefront of developing new innovative approaches designed to encourage preventative health, improve outcomes, and lower costs
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Employing DACA Beneficiaries and Access to H-1B Visas
RILA is an unwavering supporter of the Deferred Action for Childhood Arrivals (DACA) program and continues to advocate for a permanent solution.
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Retailers Commitments to Communities
As the trade association for America’s retail leaders, we know that retailers are so much more than a store; retailers are part of the community.
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The retail industry needs workplace laws that allow retailers to invest in their people while maintaining the flexibility to react to ever-changing customer demands and expectations. RILA is working with stakeholders to rethink and redesign policies related to benefits, labor and professional development that will enhance the 21st Century Retail Workforce.
Evan Armstrong Vice President, Workforce
Investing in People

RILA Promotes Erin Hiatt to Senior VP, Retail Operations
- By [Melissa Murdock]
- 05/20/2025
Retailers Urge House: Support Tax Policy That Fueled Economy
- By [Courtney Titus Brooks]
- 05/20/2025

Pass Swipe Fee Reform: Prove Wall St. Doesn’t Own Washington
- By [Austen Jensen]
- 05/19/2025
Retailers Urge Senate to Support Bipartisan GENIUS Act
- By [Austen Jensen]
- 05/19/2025

China Deal is a Key Step for Business & Consumer Certainty
- By [Blake Harden]
- 05/12/2025
Retailers Urge Congress to Double Down on What's Working
- By [Courtney Titus Brooks]
- 05/12/2025

Capping Business SALT Would Undermine TCJA Gains
- 05/10/2025
Retailers Urge Restraint on New Semiconductor Pharma Tariffs
- By [Blake Harden]
- 05/08/2025

RILA’s Kathleen McGuigan Will Turn the Page at End of 2025
- 05/01/2025
Retail Asset Protection Leaders Converge in Washington, D.C.
- By [Lisa LaBruno]
- 04/28/2025

Retailers Applaud Senator Durbins Career in Congress
- By [Austen Jensen]
- 04/23/2025
Retailers Champion Bill Aimed at Dismantling Organized Crime
- By [Michael Hanson]
- 04/10/2025