The Chief Store Officers Council brings together senior retail executives responsible for store operations across leading retail brands. Members share insights, discuss emerging challenges, and collaborate on strategies to strengthen store performance, customer experience, and workforce effectiveness.
Through peer exchange and candid discussion, the council provides a forum for executives to address the operational realities facing retail stores today—from labor and productivity to technology adoption, safety, and evolving customer expectations.
By connecting the leaders responsible for running retail’s front lines, the Chief Store Officers Council helps members stay ahead of operational trends while strengthening the performance and resilience of store networks across the industry.
Meeting of the members of RILA's Chief Store Officer Council. [Additional details/summary information that will be displayed as the event description on displayed to the public on the website.]
RILA staff guide the committee’s work, coordinating priorities and supporting collaboration to advance key initiatives for the retail industry. Members can contact the staff leads for questions, access to member-only resources, or information about how to participate in the committee’s work.
