Store Operations COVID-19 Resource Library


 

Resources are available to RILA committee members. Please login to access or contact us to learn more about membership.

Note: If your stores have been open and operational over the past month, please email your in-store COVID-19 protocols/policies to Lisa Labruno at Lisa.Labruno@rila.org for inclusion in the resource library.

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PDF
Costumer Masks Required Signage

Signage for the customer entrance doors (only used in the locations where we are required to enforce customer masks). Learn More

  • May 26, 2020

PDF
Manager Guidance Customer Mask Required

Government requirements by Jurisdiction document as requiring customers to use a mask Learn More

  • May 26, 2020

PDF
AP Virtual Visit

Outline steps retailer take to conduct a virtual visit of stores to ensure compliance with COVID protocols. (Members-only. Please log-in to access). Learn More

  • May 15, 2020

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COVID-19 Employee Training Program for Vermont Mandate

COVID-19 employee training program in compliance with Vermont mandate. (Members-only. Please log-in to access). Learn More

  • May 15, 2020

PDF
BOPIS Curbside Email Template

Email template to report a conducted CCTV review Learn More

  • May 1, 2020

PDF
BOPIS Curbside Pick CCTV Review Checklist

This is a list of items that can be checked in BOPIS only locations via CCTV and in conversation with the store teams. Learn More

  • May 1, 2020

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COVID-19 AP Safety Security Assessment

The AP Safety & Security Assessment is a tool to leverage our protocols & systems Learn More

  • May 1, 2020

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Loss Prevention - Remote Service and Support

Report to help provide guidance and support to include the areas of Safety, Security, Shrink and Partnerships. Learn More

  • May 1, 2020

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Overview of Scripts

A comprehensive overview of various scripts for preventive measures Learn More

  • April 27, 2020

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Script for Wearing Masks 1

Version 1 of a script and guidelines for mask enforcement, intended for store managers Learn More

  • April 27, 2020

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Script for Wearing Masks 2

Version 2 of a script and guidelines for mask enforcement, intended for store managers Learn More

  • April 27, 2020

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Positive Test Results Email to Store Mangers

Template for store managers about another store in the chain that had to close for a deep clean due to an employee testing positive for coronavirus Learn More

  • April 27, 2020

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COVID-19 Health and Safety Policies 1

Version 1 of one retailers’ comprehensive health and safety policies and protocols. (Members-only content. Please log-in to access). Learn More

  • April 23, 2020

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Coronavirus Protection Products Catalogue

A catalog comprised of product Lowe’s used in their COVID-19 response including links to vendor materials. Learn More

  • April 23, 2020

PDF
COVID-19 Health and Safety Policies 2

​Version 2 of one retailers’ comprehensive health and safety policies and protocols. (Members-only content. Please log-in to access). Learn More

  • April 23, 2020

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Energy Management Store Operations COVID-19 FAQ

Summary of questions discussed during RILA member or Edison Electric Institute (EEI) customer benchmarking call. Learn More

  • April 17, 2020

PDF
Store Sanitation Checklist

A checklist per touchpoint and hour for cleaning different points of a store. (Members-only content. Please log-in to access). Learn More

  • April 7, 2020

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In-Store Protocols Grocery Retailer

Protocols within a store that have been implemented or suspended and social distancing requirements. (Members-only content. Please log-in to access). Learn More

  • April 7, 2020

PDF
Benchmarking Guidelines on Temperature Checks

Benchmarking questions to be considered and implemented, as appropriate with temperature testing. (Members-only content. Please log-in to access). Learn More

  • April 7, 2020

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Secure Face Masks

A communication to store managers in regards for implementing the use of face masks for employees. (Members-only content. Please log-in to access). Learn More

  • April 6, 2020

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Proper Installation of Plexi-glass Sneeze Guard

A picture overview of how to install a plexiglass sneeze guard to a store register. (Members-only content. Please log-in to access). Learn More

  • April 6, 2020

PDF
AP Safety & Security Checklist for Open Stores

​C-TEAM: APA Checklist for open stores. (Members-only content. Please log-in to access). Learn More

  • April 6, 2020

PDF
Sneeze Guard Communication

​A communication to stores in regards to implementing sneeze guards, as well as talking points. (Members-only content. Please log-in to access). Learn More

  • April 6, 2020

PDF
AP Virtual Safety Assessment

Assessment tool for virtual visits to recognize teams, address opportunities, practice safety. (Members-only content. Please log-in to access). Learn More

  • April 6, 2020

PDF
Mask Guidance

Signage for employees to wear masks, techniques for cleaning and where to put if not in use. (Members-only content. Please log-in to access). Learn More

  • April 5, 2020

PDF
Safety Signage Version 1

V1 of signage on pausing reusable bags, returns/exchanges & rentals. (Members-only content. Please log-in to access). Learn More

  • April 4, 2020

PDF
Safety Signage Version 2

V2 of signage on pausing reusable bags, returns/exchanges & rentals. (Members-only content. Please log-in to access). Learn More

  • April 4, 2020

PDF
Tips to keep home and family safe during COVID-19

A guide for sanitation for employees once they return home. (Members-only content. Please log-in to access). Learn More

  • April 4, 2020

PDF
General Follow Up Reminder

A checklist for employees to put up various signage, as well as PA Announcements. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

PDF
Social Distance and Health Department Inspection Checklist

Social distancing reminder checklist & steps to be taken if a health inspector arrives at the store. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

PDF
Social Distancing Store Guidelines and Techniques

A guide for how to implement social distancing throughout a store. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

PDF
Signage 3 Customers Per Aisle

Signage for customers about limiting the number of people in an aisle to 3. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

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Signage 2 Customers Per Aisle

Signage for customers about limiting the number of people in an aisle to 2. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

PDF
Guidelines for Immune System Health

A short guide outlining some tips for employees to keep their immune system healthy. (Members-only content. Please log-in to access). Learn More

  • April 3, 2020

PDF
Talking Points for Mask Enforcement

Talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Social Distancing and Essential Business Signage

Signage for customers to make them aware of social distancing guidelines. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

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Talking Points for Mask Enforcement 2

Additional talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Face Masks Required Signage

Signage for customers that they are required by law to wear a face mask while in the store. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Points for Mask Enforcement

Talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Preventative Cleaning and Disinfection Checklist

A checklist that goes over the different areas to clean before a store opens. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Curbside Pickup Procedures and Payment

A guide for employees on curbside pickup & procedures for the customer to pay. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Social Distancing Picture Examples

Pictures of social distancing signs by the cash registers. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Curbside and Social Distancing Checklist

A social distancing checklist that also includes curbside pickup details. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
Do it Yourself Mask Guidelines

Two guidelines that are providing information for making no-sew masks. (Members-only content. Please log-in to access). Learn More

  • April 1, 2020

PDF
COVID-19 Decision Matrix Stores

This matrix explains how they monitor and address COVID-19 exposure in Stores and diagnose cases. (Members-only content. Please log-in to access). Learn More

  • March 31, 2020

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COVID-19 Infection Matrix

An overview on different infection designations for COVID-19. (Members-only content. Please log-in to access). Learn More

  • March 31, 2020

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Coronavirus Safety Checklist

Protocols on safety and sanitization standards. (Members-only content. Please log-in to access). Learn More

  • March 31, 2020

PDF
Essential Employment Verification Letter for Law Enforcement

Proof of employment letter for essential jobs during a stay at home order. (Members-only content. Please log-in to access). Learn More

  • March 27, 2020

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Vulnerable Customer Shopping Process

Outline for employees to follow to designate hours for vulnerable populations. (Members-only content. Please log-in to access). Learn More

  • March 27, 2020

PDF
Social Distancing Signage in Spanish and English

Signage for customers to make them aware of social distancing guidelines. (Members-only content. Please log-in to access). Learn More

  • March 27, 2020

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