For retailers looking to expand or even jumpstart their energy and sustainability programs, RILA recently released updated leadership models designed to help both sustainability executives and energy managers benchmark and identify opportunities for improvement. The Retail Sustainability Leadership Model and the Retail Energy Management Leadership Model are results of input from retailers and outside experts, including government, non-profit, and other industry organizations.
Below are highlights from each of the models.
Retail Sustainability Leadership Model
- Identifies management practices that will drive improved corporate and environmental performance
- Divided into seven categories: strategy & commitment, people & tools, visibility, retail operations, supply chain, products, and sustainability/CSR issues
- Within each category, there are five dimensions with which to define progress: initiating, processing, excelling, leading, and transforming
- Retailers can use the Model to identify areas for improvement, evaluate gaps, and advance sustainability as a priority within the organization
Retail Energy Leadership Model
- Identifies possible pathways to strong energy management programs in retail
- Divided into six categories: strategy & commitment, resource investment, people & tools, projects & data, and visibility
- Within each category, there are five dimensions with which to define progress: initiating, processing, excelling, leading, and transforming
- Individual companies can identify the dimensions that offer the highest leverage opportunities for improvement
The 2017 Models are the third and fourth iteration of the tools, respectively, since 2014 and are accompanied by Sustainability and Energy Management Resource Libraries. RILA also surveys its members on where their programs fall on the Models; the results from which will be summarized in a report later this year. These resources are all part of RILA's larger Retail Sustainability Committee and Retail Energy Management Program.
For more information about these programs or to learn more about the models, contact RILA's director of energy, sustainability & research Erin Hiatt at firstname.lastname@example.org.
This week the American Bankers Association and Wall Street's largest banks are hitting the Hill and urging Congress to repeal hard-fought debit swipe fee reform. These reforms have not only saved consumers billions, but inserted competition into the marketplace where there was none.
Despite Wall Street seeing a record-breaking $1 trillion in profits since the financial crisis, they still want more. They said as much in a letter to House Leadership on Friday.
Repealing swipe fee reform will just be another windfall for the largest banks in America on the backs of the merchant community. Don't fall for the rhetoric coming from Wall Street—they're doing just fine.
The Internet can be used as a powerful tool to conduct asset protection investigations or it can quickly overwhelm you with too many choices, confuse you about which sources can be trusted, and waste an incredible amount of your valuable time.
But don't worry because help is on the way.
Cynthia Hetherington, president of The Hetherington Group, and a trained and experienced online investigator, will lead the general session, "Internet Investigations," at the Retail Asset Protection Conference 2017, Hyatt Regency New Orleans, April 9-12, 2017.
During the session, Hetherington will review the best online sources for asset protection investigators and provide tips on conducting searches discreetly to avoid confrontation or alarm.
Hetherington is a certified fraud examiner and has more than 20 years of experience in research, investigations, and corporate intelligence. She also holds two master's degrees—library science and management.
Well-known for her expertise in employee theft prevention and detection, intellectual property loss, database research, business fraud prevention and detection, and asset location and recovery, she also has experience overseeing international investigations for Fortune 500 companies and other organizations in the Middle East, Europe, and Asia.
Register for the Retail Asset Protection Conference 2017 today and make sure to attend Hetherington's session," Internet Investigations" on Tuesday, April 11, 1:15 p.m.– 2:15 p.m.
We're just a few weeks away from RILA's Asset Protection Conference in New Orleans, LA. The event brings together top asset protection executives from America's leading retail companies for three days of networking and education. The event also serves as a platform for retailers to learn about the latest and greatest technologies shaping the future of the industry. The (R)Tech Asset Protection: Innovation Awards, presented in a ceremony at the conference, showcase game-changing technology that mitigates total retail loss and recognizes visionary companies that are developing these solutions.
As we approach this year's event, RILA's Senior Vice President for
Retail Operations, Lisa LaBruno, sat down with last year's winner, Profitect, to talk about their experience applying for the awards, the competition, and life after taking home the top prize last year. Read the full Q&A with Profitect's CEO Guy Yehiav below.
Lisa LaBruno: What led you to apply to the Innovation Awards in 2016?
Guy Yehiav: That's an easy one. Everyone in retail recognizes RILA as a thought leader in retail. For the awards, our customers encouraged us to apply, and we recognized it as an opportunity to secure some important third-party validation. We knew we had a strong case for innovation and change in the industry, and we appreciated the opportunity to make that case with a renowned organization like RILA.
LL: You took home first place as well as the Retailer's Choice Award. Tell us a little about your winning technology.
GY: The vision of Profitect is to change the paradigm of reporting and offer better insights through prescriptive analytics. We're always acting with that end in mind. There are a lot of great new technologies out there, but oftentimes they end up leaving organizations with more questions than answers. Retail is complex and very data heavy. We're making data analysis and actions as simple as possible. We thought why don't we just tell people what happened, what will happen, and what they need to do to optimize the outcome. This gets executives and employees away from drowning in reports that don't offer actionable insights. As Steve Jobs said: "Easy is much harder than complex". Making technology easy for the user is harder, but we're pushing the industry there and we have a lot of happy customers to prove it. Our ability to simplify reports down to easy-to-understand actions and next steps is why we're leading the charge.
LL: What was it like to compete against the other finalists who also presented some cutting-edge technologies to the industry?
GY: Retail is a trillion dollar vertical and there are a lot of players in the technology space fighting for those dollars. Given that we're a much smaller company than a lot of our competitors, and it was our first year applying, we were not expecting to win. When the Profitect name was called for first place for the Innovation award, it was a true surprise and a thrill. I put the award on the table and took a picture to send to employees to tell them how proud I was of their work being recognized. As I was doing that, I almost missed the fact that Profitect was being called again for the Retailers' Choice award. I thought it was most appropriate to bring our entire team with me at the show up on stage for the recognition. The Innovation recognition is great, but the Retailer Choice recognition is the one I am most proud of because we were voted for by the retailers and recognized a valuable partner. It was a proud and humbling moment for myself and the entire team.
LL: How have things been going for you since the Awards? Any updates to the technology?
GY: We continue to leverage the fact that we won these awards and it has certainly helped in our conversations with retail CEOs and CIOs. In terms of updates to the technology, a significant part of our revenue goes straight back into research and development. Although we were the first to market with a leading prescriptive analytics solution, we are consistently pushing ourselves to create the most robust and user-friendly prescriptive analytics solution on the market. New innovative capabilities such as shrink forecasting, are helping take what was once unimaginable (using data to truly forecast shrink – in all of its definitions – and prescribe actions) and making that a reality. We'll plan to launch and discuss that more at the upcoming RILA Asset Protection Conference.
LL: What advice would you have for future applicants to the awards?
GY: The biggest piece of advice I can offer my peers is to focus on customer satisfaction. Push the envelope and question your customers on what they need and most importantly, listen to their needs. Retailers need to be able to see ROI and benefits and do so quickly. Profitect has consistently seen triple digit growth in the last couple of years because of this. So that is my advice, make sure your solutions provide high value and can do so in a short amount of time. Keep it simple. Solve a complex issue, but solve it in a very simple way.
For more information about the (R)Tech Asset Protection: Innovation Awards, click here. To learn more about Profitect, visit here. Profitect is also exhibiting at RILA's upcoming Asset Protection Conference and will be located at booth #467.
Matthew Rubin, a retail strategy executive at Accenture, believes retail companies should stop using 20th-century thinking and outdated business models if they want to achieve or sustain their success in today's disrupted marketplace. In fact, he advises retailers to redesign their businesses with the values and practices of the 21st century by focusing on technology, people and design.
Join Rubin as he shares his ideas at a general session, "Redesigning Retail: Creating a Living Business," at the Retail Asset Protection Conference 2017, Hyatt Regency New Orleans, April 9-12, 2017.
His talk will focus on building a "living business." Rubin believes that creating a sustainable living business consists of more than just implementing the latest technology; it also includes carefully coordinated plans that put people and design at the center of the process. He encourages retailers to embrace the idea that people are at the heart of their organizations and that their needs, pains and happiness should be considered at every stage of the transformation.
During this session, Rubin will bring these thoughts and ideas to life by sharing proprietary research, introducing concrete examples and leaving the audience with practical next steps.
Rubin has over 15 years of retail and consumer goods experience and he currently advises C-level executives in business strategy. He has also worked with mass retailers as a subject matter expert; as chairmen, CEO and global president advisor of a luxury food retailer; and helped to lead change at other retail organizations, such as luxury goods and pharmacy.
Register for the Retail Asset Protection Conference 2017 today and make sure to attend Rubin's general session, "Redesigning Retail: Creating a Living Business," on Wednesday, April 12, 8:00 a.m.– 9:00 a.m.
Today, RILA is excited to announce the launch of our groundbreaking (R)Tech Center for Innovation. The Center's mission is to help America's retailers navigate an industry transformation through innovation, and to spur the adoption of the "(R)Tech" term within the retail ecosystem.
To launch our Center, RILA has formed a partnership with Accenture. With strong ties to global innovators and an agile approach to tackle the retail industry's most pressing enterprise needs, we are confident we can help move the retail industry into the future.
You will hear us talk a lot about "(R)Tech" from now on so let's define it – (R)Tech describes the convergence of retail and technology. The term is meant to accelerate retail innovation, and to invigorate retail's reputation with innovators, the next generation of talent, policymakers, and the public.
RILA is committed to helping all of our members chart the path to a future we all envision. The Center's mission is to provide authoritative research, connect members with innovators, and foster internal innovation cultures.
The face of retail is changing and so is the path forward. RILA is here to help retail set our own "path of disruption." Now is the time for innovation. Now is the time for (R)Tech.
We look forward to engaging more with our members through the (R)Tech Center for Innovation. For more information on how your company can get involved, please contact Adam Siegel, senior vice president in charge of Research, Innovation & Sustainability.
Thank you for your interest and support of RILA.
P.S. For more updates on (R)Tech follow us on Twitter at @RILAtweets.
Sustainability applies to just about every facet of retail. For this article, I looked at direct impacts to the environment as well as costs and risks to the retailer from products and operations. Your focus and operations may differ but all of these areas are likely to be important in one way or another to your company.
In order to help identify potential threats against your retail assets before a crime occurs, you must have a plan of action that includes the constant and deliberate analysis of your company's activities, persons, and overall environment.
This kind of crime-stopping observation and behavioral analysis is the main topic of discussion of a general session at the Retail Asset Protection Conference 2017, Hyatt Regency New Orleans, April 9-12, 2017.
The session, "Getting Left of Bang: How Behavioral Analysis Can Change Outcomes," is led by Patrick Van Horne, a former United State Marine Corps captain who served as officer-in-charge of a mobile training team in the Marine Corps' Combat Hunter program, providing training in behavioral analysis, enhanced observation, and combat tracking to deploying Marines.
He is now founder and CEO of The CP Journal and the co-author of "Left of Bang: How the Marine Corps' Combat Hunter Program Can Save Your Life." Van Horne and his team provide training in behavioral analysis, decision-making, and threat recognition to the military, police departments, executive protection firms, corporations, and academic institutions.
Van Horne's presentation will cover behavioral analysis techniques designed to help you protect your retail assets. He'll brief you on how to make assessments of individual people and recognize the precursors to a possible threatening event or events that might have a negative impact on your human capital, inventory, and customers.
Register for the Retail Asset Protection Conference 2017 today and make sure to attend Van Horne's general session on Monday, April 10, 3:00 p.m. — 4:00 p.m.
The retail industry is making groundbreaking advancements in the application of new technologies to enhance customers' shopping experience, though often these evolutions happen behind the scenes. Retailers gathered outside Seattle last week for RILA's annual (R)Tech Asset Protection Innovation Forum, to learn about new solutions and share their own advancements.
RILA's innovation forum, sponsored by Zebra Technologies, was hosted at Microsoft's Retail Experience Center, which applies new and emerging retail technologies in a 20,000-square foot interactive mockup of a multi-store mall. Participants experimented with advanced solutions in an applied retail setting, and explored how cutting-edge technologies like artificial intelligence, internet of things (IoT), augmented reality, sensors, and robotics can enhance the guest experience while also protecting assets and employees.
"A key to moving the industry forward is collaborative work between retailers and technology providers," noted Orlaith Murphy, chair of RILA's advanced asset protection technology committee, and Senior Director, Global Loss Prevention Operations at Gap, Inc. "Stakeholders working together to spark innovation, and improve design and adoption of solutions will ultimately enhance the shopper's experience."
Several solution provider companies were selected to participate in the forum alongside retailers, to contribute to the mutual dialogue. The event featured the application of "design thinking" principles, as participants explored the future of digital and brick & mortar shopping, retail asset protection, consumer trends, and more.
The forum is also a lead-up to RILA's (R)Tech Asset Protection Innovation Awards, the top prize in the retail asset protection field. The awards are currently accepting submissions from solution providers—and retailers—who have developed innovative responses to the challenges of asset protection in today's complex retail environment. Finalists will be judged and winners announced at the RILA Retail Asset Protection Conference, April 9-12 in New Orleans. Submissions close soon, so don't miss out!
For more information on RILA's work with advanced technology in asset protection, contact Lisa.LaBruno@rila.org.
This week RILA’s members stepped up to the plate and took a swing at BAT. As part our on-going efforts to educate lawmakers about the top issues facing the retail industry, RILA organized a House and Senate fly-in with James Myers, Chairman & CEO, Petco Holdings, Inc., Chuck Rubin, Chairman & CEO, The Michael's Companies, Inc., Todd Vasos, CEO, Dollar General Corp. and Lars Petersson, President, US, IKEA.
Led by our Executive Vice President Jennifer Safavian, the group headed to the Hill to talk with lawmakers about the detrimental impact a border adjustable tax will have on America’s retailers and consumers. The group met with members of the House and Senate including Senate Majority Whip John Cornyn (R-Texas) and Senator Cory Gardner (R-Colorado).
“Comprehensive tax reform benefits retailers and consumers alike, but including a harmful border-adjustable tax is no way to achieve it,” RILA’s Christin Fernandez told Bloomberg News. “Our focus is on educating lawmakers and the public on the negative consequences of BAT, which is our top priority. This is a bad proposal that will hurt American consumers.”
On the heels of our meeting with President Trump, RILA continues to lead the way in working with lawmakers to share our story about the top issues facing the retail industry.