Store Operations COVID-19 Resource Library

Store Operations COVID-19 Resource Library


 

Resources are available to RILA committee members. Please login to access or contact us to learn more about membership.

Note: If your stores have been open and operational over the past month, please email your in-store COVID-19 protocols/policies to Lisa Labruno at Lisa.Labruno@rila.org for inclusion in the resource library.

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Manager Guidance Customer Mask Required

  • PDF
  • 05/26/2020

Government requirements by Jurisdiction document as requiring customers to use a mask

Member Only

Costumer Masks Required Signage

  • PDF
  • 05/26/2020

Signage for the customer entrance doors (only used in the locations where we are required to enforce customer masks). (Members-only content. Please...

Member Only

AP Virtual Visit

  • PDF
  • 05/15/2020

Outline steps retailer take to conduct a virtual visit of stores to ensure compliance with COVID protocols. (Members-only. Please log-in to access).

Member Only

COVID-19 Employee Training Program for Vermont Mandate

  • PDF
  • 05/15/2020

COVID-19 employee training program in compliance with Vermont mandate. (Members-only. Please log-in to access).

Member Only

BOPIS Curbside Email Template

  • PDF
  • 05/01/2020

Email template to report a conducted CCTV review

Member Only

BOPIS Curbside Pick CCTV Review Checklist

  • PDF
  • 05/01/2020

This is a list of items that can be checked in BOPIS only locations via CCTV and in conversation with the store teams.

Member Only

COVID-19 AP Safety Security Assessment

  • PDF
  • 05/01/2020

The AP Safety & Security Assessment is a tool to leverage our protocols & systems

Member Only

Loss Prevention - Remote Service and Support

  • PDF
  • 05/01/2020

Report to help provide guidance and support to include the areas of Safety, Security, Shrink and Partnerships.

Member Only

Overview of Scripts

  • PDF
  • 04/27/2020

A comprehensive overview of various scripts for preventive measures

Member Only

Script for Wearing Masks 1

  • PDF
  • 04/27/2020

Version 1 of a script and guidelines for mask enforcement, intended for store managers. (Members-only content. Please log-in to access).

Member Only

Script for Wearing Masks 2

  • PDF
  • 04/27/2020

Version 2 of a script and guidelines for mask enforcement, intended for store managers. (Members-only content. Please log-in to access).

Member Only

Positive Test Results Email to Store Mangers

  • PDF
  • 04/27/2020

Template for store managers about another store in the chain that had to close for a deep clean due to an employee testing positive for coronavirus

Member Only

COVID-19 Health and Safety Policies 1

  • PDF
  • 04/23/2020

Version 1 of one retailers’ comprehensive health and safety policies and protocols. (Members-only content. Please log-in to access).

Member Only

Coronavirus Protection Products Catalogue

  • PDF
  • 04/23/2020

A catalog comprised of product Lowe’s used in their COVID-19 response including links to vendor materials.

Member Only

COVID-19 Health and Safety Policies 2

  • PDF
  • 04/23/2020

​Version 2 of one retailers’ comprehensive health and safety policies and protocols. (Members-only content. Please log-in to access).

Member Only

Energy Management Store Operations COVID-19 FAQ

  • PDF
  • 04/17/2020

FAQ covering energy management related questions for companies operating during COVID-19. Learn More

Store Sanitation Checklist

  • PDF
  • 04/07/2020

A checklist per touchpoint and hour for cleaning different points of a store. (Members-only content. Please log-in to access).

Member Only

In-Store Protocols Grocery Retailer

  • PDF
  • 04/07/2020

Protocols within a store that have been implemented or suspended and social distancing requirements. (Members-only content. Please log-in to access).

Member Only

Benchmarking Guidelines on Temperature Checks

  • PDF
  • 04/07/2020

Benchmarking questions to be considered and implemented, as appropriate with temperature testing. (Members-only content. Please log-in to access).

Member Only

Secure Face Masks

  • PDF
  • 04/06/2020

A communication to store managers in regards for implementing the use of face masks for employees. (Members-only content. Please log-in to access).

Member Only

Sneeze Guard Communication

  • PDF
  • 04/06/2020

​A communication to stores in regards to implementing sneeze guards, as well as talking points. (Members-only content. Please log-in to access).

Member Only

Proper Installation of Plexi-glass Sneeze Guard

  • PDF
  • 04/06/2020

A picture overview of how to install a plexiglass sneeze guard to a store register. (Members-only content. Please log-in to access).

Member Only

AP Safety & Security Checklist for Open Stores

  • PDF
  • 04/06/2020

​C-TEAM: APA Checklist for open stores. (Members-only content. Please log-in to access).

Member Only

AP Virtual Safety Assessment

  • PDF
  • 04/06/2020

Assessment tool for virtual visits to recognize teams, address opportunities, practice safety. (Members-only content. Please log-in to access).

Member Only

Instructions for Associate Mask Wearing

  • PDF
  • 04/05/2020

Signage for employees to wear masks, techniques for cleaning and where to put if not in use. (Members-only content. Please log-in to access).

Member Only

Safety Signage Version 1

  • PDF
  • 04/04/2020

V1 of signage on pausing reusable bags, returns/exchanges & rentals. (Members-only content. Please log-in to access).

Member Only

Safety Signage Version 2

  • PDF
  • 04/04/2020

V2 of signage on pausing reusable bags, returns/exchanges & rentals. (Members-only content. Please log-in to access).

Member Only

Tips to keep home and family safe during COVID-19

  • PDF
  • 04/04/2020

A guide for sanitation for employees once they return home. (Members-only content. Please log-in to access).

Member Only

General Follow Up Reminder

  • PDF
  • 04/03/2020

A checklist for employees to put up various signage, as well as PA Announcements. (Members-only content. Please log-in to access).

Member Only

Social Distancing Store Guidelines and Techniques

  • PDF
  • 04/03/2020

A guide for how to implement social distancing throughout a store. (Members-only content. Please log-in to access).

Member Only

Social Distance and Health Department Inspection Checklist

  • PDF
  • 04/03/2020

Social distancing reminder checklist & steps to be taken if a health inspector arrives at the store. (Members-only content. Please log-in to access).

Member Only

Signage 3 Customers Per Aisle

  • PDF
  • 04/03/2020

Signage for customers about limiting the number of people in an aisle to 3. (Members-only content. Please log-in to access).

Member Only

Guidelines for Immune System Health

  • PDF
  • 04/03/2020

A short guide outlining some tips for employees to keep their immune system healthy. (Members-only content. Please log-in to access).

Member Only

Signage 2 Customers Per Aisle

  • PDF
  • 04/03/2020

Signage for customers about limiting the number of people in an aisle to 2. (Members-only content. Please log-in to access).

Member Only

Talking Points for Mask Enforcement

  • PDF
  • 04/01/2020

Talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access).

Member Only

Social Distancing and Essential Business Signage

  • PDF
  • 04/01/2020

Signage for customers to make them aware of social distancing guidelines. (Members-only content. Please log-in to access).

Member Only

Talking Points for Mask Enforcement 2

  • PDF
  • 04/01/2020

Additional talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access).

Member Only

Preventative Cleaning and Disinfection Checklist

  • PDF
  • 04/01/2020

A checklist that goes over the different areas to clean before a store opens. (Members-only content. Please log-in to access).

Member Only

Face Masks Required Signage

  • PDF
  • 04/01/2020

Signage for customers that they are required by law to wear a face mask while in the store. (Members-only content. Please log-in to access).

Member Only

Points for Mask Enforcement

  • PDF
  • 04/01/2020

Talking points for managers about mandatory mask enforcement. (Members-only content. Please log-in to access).

Member Only

Curbside Pickup Procedures and Payment

  • PDF
  • 04/01/2020

A guide for employees on curbside pickup & procedures for the customer to pay. (Members-only content. Please log-in to access).

Member Only

Social Distancing Picture Examples

  • PDF
  • 04/01/2020

Pictures of social distancing signs by the cash registers. (Members-only content. Please log-in to access).

Member Only

Curbside and Social Distancing Checklist

  • PDF
  • 04/01/2020

A social distancing checklist that also includes curbside pickup details. (Members-only content. Please log-in to access).

Member Only

Do it Yourself Mask Guidelines

  • PDF
  • 04/01/2020

Two guidelines that are providing information for making no-sew masks. (Members-only content. Please log-in to access).

Member Only

COVID-19 Decision Matrix Stores

  • PDF
  • 03/31/2020

This matrix explains how they monitor and address COVID-19 exposure in Stores and diagnose cases. (Members-only content. Please log-in to access).

Member Only

COVID-19 Infection Matrix

  • PDF
  • 03/31/2020

An overview on different infection designations for COVID-19. (Members-only content. Please log-in to access).

Member Only

Coronavirus Safety Checklist

  • PDF
  • 03/31/2020

Protocols on safety and sanitization standards. (Members-only content. Please log-in to access).

Member Only

Essential Employment Verification Letter for Law Enforcement

  • PDF
  • 03/27/2020

Proof of employment letter for essential jobs during a stay at home order. (Members-only content. Please log-in to access).

Member Only

Vulnerable Customer Shopping Process

  • PDF
  • 03/27/2020

Outline for employees to follow to designate hours for vulnerable populations. (Members-only content. Please log-in to access).

Member Only

Social Distancing Signage in Spanish and English

  • PDF
  • 03/27/2020

Signage for customers to make them aware of social distancing guidelines. (Members-only content. Please log-in to access).

Member Only

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