Study: Retail Theft Balloons to over $68 Billion

Study Shines Light on Economic, Human Impact of ORC

Today, the Retail Industry Leaders Association and Buy Safe America Coalition released a new report examining the rise in organized criminal activity targeting local retailers, quantifying the economic impact these crimes are having on local retailers and communities. Beyond the startling economic impact, the report also details the significant impact retail crimes are having on employees, who increasingly encounter more brazen, and violent theft in stores. 

The Impact of Organized Retail Crime and Product Theft in the United States,” quantifies the onslaught of news stories about criminal activity targeting local retailers, in particular organized and professional theft rings that steal merchandise in large quantities. These syndicates have increasingly turned to online marketplaces like Amazon and Facebook to fence mass quantities of stolen product quickly and anonymously to unsuspecting consumers. 

The study, which was conducted utilizing exclusive data provided by some of the largest retailers in the country, provides new insights into the economic impact of retail crime:
  • As much as $68.9 billion worth of products were stolen from retailers in 2019 (pre-COVID).
  • Retail crime results in $125.7 billion in lost economic activity and 658,375 fewer jobs, paying almost $39.3 billion in wages and benefits to workers.  
  • Retail theft costs federal and state governments nearly $15 billion in personal and business tax revenues, not including the lost sales taxes.
“Organized retail crime is more than petty shoplifting, and the economic impact has become alarming,” said Michael Hanson, Senior Executive Vice President of Public Affairs for the Retail Industry Leaders Association. “Professional thieves and organized criminal rings are building a business model by stealing and reselling products, increasingly online thru marketplace platforms like Amazon or Facebook.”

“The lack of transparency online has made it easy to hide behind a screen name and fake business information to peddle stolen products,” added Hanson. “Washington needs to establish a base level of transparency on e-commerce platforms to make it harder for criminal enterprises to operate in the shadows of the Internet.”

The Buy Safe America Coalition continues to lead efforts to address the growing problem of stolen merchandise sold online by urging Congress to pass the INFORM Consumers Act. This bipartisan measure would modernize consumer protection laws and require online marketplaces to collect and verify basic business information from sellers, making it difficult for retail theft rings to peddle stolen goods on leading e-commerce platforms. The House bill has also been endorsed by the Coalition to Protect America’s Small Sellers (PASS), a group of third-party marketplaces and e-commerce facilitators. 

Both data and news stories from across the nation also paint an alarming picture of organized retail crime’s impact on frontline retail employees. Nearly 67 percent of asset protection managers at leading retailers surveyed report a moderate to considerable increase in organized retail crime, while over 86 percent said that an organized retail criminal has verbally threatened an associate with bodily harm. 

“The impact on front line retail workers can no longer be ignored by policymakers,” said Ben Dugan, President of the Coalition of Law Enforcement and Retail (CLEAR). “As these crimes have become more organized and brazen, they have also led to more violence against employees. These crimes are not just property crimes, they impact the safety of everyone in the store.”

With organized retail crime spiking dramatically, state law enforcement officials have been vocal about the need for sweeping solutions. Attorneys general in Georgia and New Mexico have come out in support of the INFORM Consumers Act, recognizing how it would counter the retail crime sprees occurring in their states. 

“Organized retail crime is leading to more brazen and more violent attacks in retail stores throughout the country. Many of the criminal rings orchestrating these thefts are also involved in other serious criminal activity such as human trafficking, narcotics trafficking, weapon trafficking, and more. Tackling this growing threat is important to the safety of store employees, customers, and communities across the country," said Steve Francis, Executive Associate Director with Homeland Security Investigations.

The Impact of Organized Retail Crime and Product Theft in the United States” is the second report released by the Buy Safe America Coalition. “The Counterfeit Silk Road - Impact of Counterfeit Consumer Products Smuggled into the United States” was published last month, and examines the degree to which counterfeit products cost American businesses, workers, and consumers.  Both studies were developed in partnership with John Dunham & Associates. 

For images and video footage of ORC taking place in retail stores across the country, please visit here


The Buy Safe America Coalition represents a diverse group of responsible retailers, consumer groups, manufacturers, intellectual property advocates and law enforcement officials who support efforts at all levels of government to protect consumers and communities from the sale of counterfeit and stolen goods.

RILA is the US trade association for leading retailers. We convene decision-makers, advocate for the industry, and promote operational excellence and innovation. Our aim is to elevate a dynamic industry by transforming the environment in which retailers operate.

RILA members include more than 200 retailers, product manufacturers, and service suppliers, which together account for more than $1.5 trillion in annual sales, millions of American jobs, and more than 100,000 stores, manufacturing facilities, and distribution centers domestically and abroad.
  • Organized Retail Crime
  • Asset Protection
  • Public Policy
  • Keeping Communities Safe

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