All Attendees
Plan to arrive at the hotel before 4:00 PM CST on Sunday, April 14, for the Welcome Reception (5:00 – 6:30 PM). We recommend scheduling your return flight after 1:00 PM to allow ample travel time following the conference conclusion at 10:15 AM.

Sunday Meetings 
We recommend an early arrival on Sunday, April 14, to allow time to pick up your conference badge prior to your committee meeting. Your committee meeting start times are listed below.

Exhibitors
Exhibitor set-up hours will be from 8:00 PM CST to 5:00 PM CST on Sunday, April 14. If you do not need to set up an exhibit space, please plan to arrive at the hotel before 4:00 PM CST on Sunday for the Welcome Reception (5:00 – 6:30 PM). We recommend scheduling your return flight on Wednesday, April 17, after 1:00 PM to allow ample travel time following the conference conclusion.

  • Sunday Apr 14, 2024
  • Monday Apr 15, 2024
  • Tuesday Apr 16, 2024
  • Wednesday Apr 17, 2024
10:00 AM – 6:30 PM

Registration and Information Desk Open

Pick up your conference badge here, along with answers to all your questions.

12:00 PM – 1:00 PM

RILA/NDAA Retail Crime Advisory Board Meeting - Invite Only

The Advisory Board, comprised of district attorneys and retail AP executives, will meet to discuss progress of the RILA/NDAA partnership, next steps and future activities. Advisory Board members only.

1:00 PM – 5:00 PM

3rd Annual RILA/NDAA Retail Theft Workshop - Invite Only

RILA member retailers and district attorneys from across the country will meet to share leading practices for combatting theft, violence and other unlawful activity in and around retail stores, identify model programs for reducing recidivism and establish open lines of communication between retailer investigators and local prosecutors’ offices.

5:00 PM – 5:30 PM

Asset Protection Steering Committee Meeting - Invite Only

This is a private meeting for RILA members on the Retail Asset Protection Conference Steering Committee. The committee is comprised of top retail supply chain executives, and is charged with the task of overseeing the structure and programming of the Asset Protection Chain Conference.

5:00 PM – 6:30 PM

Welcome Reception

Join us to kick off the conference at the welcome reception where you can reconnect with industry friends, network with your peers and enjoy drinks and light fare.

7:30 AM – 6:00 PM

Registration and Information Desk Open

Pick up your conference badge here, along with answers to all your questions.

8:00 AM – 8:30 AM

Breakfast

Please join us for breakfast and networking before the day begins.

8:30 AM – 9:45 AM

General Session

  • General Session

9:45 AM – 10:15 AM

Business Break

Enjoy a business break to grab some snacks and refreshments.

10:15 AM – 10:45 AM

Ask an Asset Protection Leader

  • Breakout Session
Each “Ask an Asset Protection Leader” session features a senior asset protection executive and offers a unique opportunity for Q&A and discussion with some of the most notable AP leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more! These sessions are open only to retailers and are limited to 25 participants.

10:15 AM – 11:00 AM 5 Concurrent Events

Engaging All Workforce Generations with AP Topics - Encyclopedia to TikTok

  • Breakout Session
It's well known that different generations process information and learn differently. Training is not one format fits all. Lowe’s will share how they built an AP awareness campaign that reached across generations in a creative and powerful way and made its way from the store to the C-Suite with great results.

Speakers
Kevin McMenimen
President - LPM Media Group
LP Magazine
Spencer Mosness
Asset Protection Business Lead
Lowe's Companies, Inc.
Jessica Verran
Corporate Asset Protection and Safety Manager
Lowe's Companies, Inc.

Maintaining Inventory Integrity Through Operational Excellence

  • Breakout Session
Accuracy of on-hand inventory is critical to driving sales, increasing customer satisfaction, maximizing labor efficiency, and obtaining reliable data related to shrink. Learn from several retailers at different phases of the inventory integrity spectrum on how they focus on operational processes to better identify and react to inventory losses in real time while simultaneously driving higher levels of sales and customer satisfaction.

Speakers
Josh Meins
Director, Operations, Safety, and Profit Protection - Southeast
DICK'S Sporting Goods, Inc.
Matt Ringsmuth
Senior Director, Assets Protection
Target Corporation

Merging Lanes: The Intersection of Law Enforcement and Retailers in ORC Interviews

  • CLEAR
Gaining actionable intelligence in an organized crime investigation is the foundation for building a prosecutable and scalable case. While the use of technology, collaboration, surveillance, and data-sharing platforms are all essential in connecting the dots to substantiate a case, an underutilized skillset that can provide key information is the investigative interview. In this session, we will discuss how non-confrontational approaches to interviewing can assist investigators in obtaining additional information. Attendees will from a Certified Forensic Interviewer who will highlight strategic methods of using adaptive behaviors to facilitate a productive conversation. Attendees will also learn elements of an interview method that establishes credibility, shows empathy, and structures appropriate questions to obtain the greatest amount of information to further investigate.

Speaker
David Thompson
President
Wicklander-Zulawski & Associates

Navigating Customer Relations: Effective Strategies for Addressing Customer Claims, Appeasement, and Loyalty Rewards Abuse

  • Breakout Session
As the retail landscape continues to evolve, so do the challenges faced by businesses in safeguarding their operations against fraudulent activities while continuing to provide best-in-class customer service. In this session, we will explore the various facets of customer gaming and associated schemes where fraudsters exploit customer service call centers, omni channel retail space, and customer-oriented business culture to deceive online retailers.

Speakers
Dr. Leslie Allen
Senior Director, Loss Prevention
Foot Locker, Inc.
Kevin Dodson
Director, Loss Prevention
DICK'S Sporting Goods, Inc.

Total Self-Care and Team Wellness Post-Incident

  • Breakout Session
This session will explore creating a proactive Culture of Care. In addition, tactics for associate and loss prevention professionals post traumatic incident will be reviewed to provide leaders with mitigation practices to assist with emotional first aid.

11:00 AM – 11:30 AM

Business Break

Enjoy a business break to grab some snacks and refreshments.

11:30 AM – 12:00 PM

Ask an Asset Protection Leader

  • Breakout Session
Each “Ask an Asset Protection Leader” session features a senior asset protection executive and offers a unique opportunity for Q&A and discussion with some of the most notable AP leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more! These sessions are open only to retailers and are limited to 25 participants.

11:30 AM – 12:15 PM 5 Concurrent Events

Automating EBR, Putting the Prevent Back in Loss Prevention

  • Breakout Session
Utilize EBR automation to identify internal bad behaviors before substantial losses occur. Save your company time, resources, and turnover by exploring course correction versus termination. See examples of where this change in the traditional mindset has improved total retail loss.

Speaker
Adam Fulton
Director, Fulfilment Center LP and Corporate Investigations
GameStop Corp.

Disrupting and Dismantling Organized Retail Crime by Leveraging Data, Tools, and Techniques from Cyber Security Teams

  • CLEAR
Join members of Target’s Cybersecurity team to go deeper into data, tools, tactics, and the technology being used to address trends in theft, fraud and ORC. Learn how they identify threats, build detection, generate intel and work with law enforcement to fight the evolving challenges that ORC is bringing to the retail landscape. This session is an opportunity for retailers to learn new techniques and for law enforcement to understand fraud trends and the digital evidence that retailers have that can support their investigations.

Speakers
Shane Bennett
Principal
Target Corporation
Bill Corfield
Sr Manager Field Investigations - US East
Target Corporation

Driving Change in Most At-Risk Stores

  • Breakout Session
Following her well-received ECR Fortress Store Report, Professor Emmeline Taylor has produced a new self-assessment tool for the Most At-Risk Stores, and the seven core strategies that can keep them from closing down. The tool is designed to help AP teams and the wider organization assess how they perform against each of the seven principles, in terms of awareness, acceptance, alignment and action, and to identify gaps and areas of opportunity for new thinking and investment. In this breakout session, Emmeline and the retailers who have been part of the trials of this tool will share the results from using this tool, and how it has helped them increase investments and facilitated better decisions being made in the Most At-Risk Stores, including hiring strategies, assortment and layout strategies, guarding, etc.

Emergency Preparedness and Response in a Retail Environment

  • Breakout Session
We continue to see a significant year-over-year increase in medical emergencies and active shooter events within retail stores. During this session, learn about technologies that allow retailers to respond to medical and injury emergencies as well as identify common roadblocks retailers experience including turnover, employee training, and capital expenditure request.

Tempering Tragedy: Violence Mitigation Through Threat Assessment and Management

  • Breakout Session
Embark on a journey to identify the need for a Behavioral Threat Assessment & Management (BTAM) program in a retail environment. Discover the significance of building a proactive team over reactive crisis response. Tailored for those committed to preventing targeted violence and offering substantive support beyond condolences, this session will provide actionable insights to convey the value of BTAM, help you to recognize violent events and concerning behavior in your workplace, and launch a successful program. Explore real-world examples, gain senior leader support, and develop a baseline understanding of BTAM principles, enabling you to articulate the program's critical importance.

Speakers
Frank Patercity
Director, Corporate Security, Investigations & ORC
The Kroger Co.
Matthew Talbot
Sr. Manager, Threat Assessment Team
The Kroger Co.
12:15 PM – 1:30 PM

Lunch in the Expo Experience

Join us for lunch and networking in the Expo Experience.​​​​

12:15 PM – 3:00 PM

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today

12:30 PM – 2:30 PM

Workplace Safety Committee & Lunch - Invite Only

Open only to RILA Workplace Safety Committee members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.

3:15 PM – 4:30 PM

General Session

  • General Session

4:30 PM – 6:00 PM 2 Concurrent Events

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today

Expo Experience Reception

Join other conference attendees for this great networking opportunity.

7:30 AM – 6:00 PM

Registration and Information Desk Open

Pick up your conference badge here, along with answers to all your questions.

8:00 AM – 8:30 AM

Breakfast

Please join us for breakfast and networking before the day begins.

8:30 AM – 9:45 AM

General Session

  • General Session

9:45 AM – 10:15 AM

Business Break

Stop by the Business Break for a morning pick-me-up.

10:15 AM – 11:00 AM 5 Concurrent Events

Addressing Vulnerable Populations in the Retail Setting

  • Breakout Session
Retailers have increasingly had to address the impact vulnerable populations in and around their stores are having on their customers and team members. In this panel session, retailers will share both short-term and long-term approaches they are taking to foster a safer shopping and working environment, including proactive measures like law enforcement partnerships for immediate issues and collaborative efforts with cities and community resources for broader challenges.

Speakers
Matt Kelley
Head of Retail - Go to Market
LiveView Technologies
Lincoln Lefebvre
Senior Manager, AP Field
The Home Depot, Inc.
Wes Pate
Senior Director, Loss Prevention and Risk Management
Refuel Market

Control What You Can Control: Increasing Profitability to Offset Escalating Shrink Rates

  • Breakout Session
During this session you will hear from AP leaders who are actively enhancing profitability and contributing greater value to their company’s overall financial performance. While AP professionals have traditionally been focused on combatting shrink caused by external theft, internal awareness, and process efficiency, we will delve into innovative strategies for bolstering the organization's performance by identifying and addressing factors that erode a store's profit margins. Discover how leading retailer LP teams foster a culture of Total Retail Loss through education, alignment, and sponsorship from top leadership (ELT).

Speakers
Jesse Jones
Senior Manager, Continuous Improvement
Meijer, Inc.
Emilia Luedtke
Field Operations and Safety Manager
DICK'S Sporting Goods, Inc.

Leveraging Wearable Technology to Improve Safety and Reduce Injury Costs

  • Breakout Session
Strains and sprains are the most frequent, and often most costly, work-related injuries. Hear how PetSmart is using wearable devices in its distribution centers to reduce injuries, promote safe behaviors, and provide real-time haptic feedback to associates. This leading-edge technology gives visibility to ergonomic risks in daily work activities and improves safety with actionable intelligence.

Speakers
Bryan Hillman
Senior Director, LP & Safety Stores and Distribution Centers
PetSmart, Inc.
Mark Lukens
Director, Loss Prevention & Safety
PetSmart, Inc.

Making the Change (From LE to Retail)

  • CLEAR
This presentation will feature former law enforcement officer and season 3 star of Live PD Sgt John Curley who found himself facing the Defund the Police movement and COVID. Curley will discuss his transition to the private sector and the differences from the regimented path of LE to the world of the private sector. Also hear from an experienced retail leader on ways to manage LE coming into the private sector and ways to help them assimilate quickly so that they can be successful and provide ROI in their new roles.

Speakers
Raul Aguilar
Senior Director, Law Enforcement Partnerships
Auror
John Curley
Manager, Business Development
enVision Solutions Group
Ron Foss
Director, Loss Prevention
Albertsons Companies

Retailer-Only Roundtable: An Honest Mistake? Identifying and Preventing Third Party/Vendor Losses

  • Breakout Session
As Operations and AP resources continue to be squeezed further and further, this creates an opportunity for honest (or not so honest) “mistakes” to occur that may not be on your organization’s radar. Join us for a discussion on case studies and mitigation strategies related to identifying and stopping third party/vendor losses. This session is only available to retail and consumer product manufacturer attendees. Limited to 30 eligible attendees.

Speaker
Kelly Harrington
Director, Asset Protection
RaceTrac Petroleum
11:00 AM – 11:30 AM

Business Break

Enjoy a business break to grab some snacks and refreshments.

11:30 AM – 12:15 PM 5 Concurrent Events

Improving Safety and Reducing Losses Through Store Design

  • Breakout Session
In this session, Walgreens will take you on a journey of a new store format leveraging the latest omnichannel experience to improve team member and customer safety while simultaneously reducing shrink and improving in-stocks. You will see the newest store formatting concepts, advancements in technology, as well as the expected and unexpected consequences of such a radical design concept. Session attendees will walk away from this session understanding the newest tools, resources, and technological advancements leveraged to improve overall safety, decrease losses, and improve sales.

Speaker
Mark Bunyan
Lead Director Asset Protection Solutions
Walgreen Co.

Internal Theft 2.0

  • Breakout Session
Internal theft resolution has always been one of the foundations of asset protection teams. But with all the competing priorities that asset protection teams are faced with -- safety, profit protection, operations, and external theft -- mitigating the internal theft risk can sometimes become a lower priority. During this session you will hear from retail industry leaders on how they have kept their internal theft resolution strategies relevant and top of mind for their AP teams.

Speakers
Jennie Anderson
Vice President, Loss Prevention
AutoZone, Inc.
Eric Shultz
Senior Manager, Asset Protection
T-Mobile, USA Inc.

ORC Task Force and AG/Prosecutor Panel Discussion

  • CLEAR
With the ever-growing complexity of ORC cases, come hear from Prosecutors, Attorney General’s Offices and ORC Task Forces on what it takes to successfully prosecute and dismantle these groups. Hear proven strategies and lessons learned from seasoned ORC Task Forces and Prosecutors that have been leading the charge across the country.

Speaker
Eric Marlowe
Special Agent, ORC Task Force
Arizona Attorney General's Office

Proactively Approaching Ongoing Threats Using New Technology

  • Breakout Session
Workplace violence, ORC and burglaries often start outside of the store. Learn proactive strategies being deployed by a panel of retailers across multiple categories to better understand how they are leveraging technology to protect their customers, employees, and profits.

Speakers
Tim Larouere
Director, Loss Prevention
Dierbergs Markets
Ben Schwartz
Senior Manager, Asset Protection Resources & Technology
The Home Depot, Inc.

Retailer-Only Roundtable: Processes, Policies and Technology for Safeguarding the Supply Chain

  • Breakout Session
Retail supply chain operations continue to evolve along with shopper preferences, and asset protection leaders work closely to address changing circumstances and ensure that people are safe and products are safeguarded. Connect with fellow retailers to discuss your questions and share leading practices on topics in the supply chain space—including cargo security, DC safety, ecommerce fulfillment challenges, inventory control and much more. This session is only available to retail and consumer product manufacturer attendees and is sponsored by RILA’s Supply Chain Asset Protection Working Group. Attend to learn more and join retailer peers in this space! Limited to 30 eligible attendees.

12:15 PM – 1:30 PM

Lunch in the Expo Experience

Join us for lunch and networking in the Expo Experience.​​​​

12:15 PM – 3:00 PM

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today

3:15 PM – 4:30 PM

General Session

  • General Session

4:30 PM – 6:00 PM 2 Concurrent Events

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today

Expo Experience Reception

Join other conference attendees for this great networking opportunity.

7:30 AM – 11:00 AM

Registration and Information Desk Open

Pick up your conference badge here, along with answers to all your questions.

8:00 AM – 8:30 AM

Breakfast

Please join us for breakfast and networking before the day begins.

8:30 AM – 9:15 AM 3 Concurrent Events

How Target Uses an Integrated System to Detect, Investigate, and Build Cases Against Retail Crime Perpetrators

  • Breakout Session
Target will share how it streamlines the investigation process by gathering as much evidence as possible automatically and uses the data to prioritize what investigators spend their time on. Target has built a fully integrated system that allows them to detect theft using technology and provides leads to help their AP and fraud teams build world class cases for prosecutors. Additionally, the session will touch on how IT and Asset Protection can work well together to expedite pilots and projects.

Speakers
Kristin Hanson
Director of Product Management, Assets Protection
Target Corporation
Ethan Sommer
Director, Technology - Assets Protection
Target Corporation

OSHA Compliance and New Workplace Violence Programs: Is It Part of Your Culture?

  • Breakout Session
Learn how retailers are managing their compliance program along with the new workplace violence laws and unsafe work conditions guidance. Gain insights into preparing for and preventing these types of situations and understand the actions to take if they should arise.

Speakers
Eric Conn
Chair, OSHA Workplace Safety Practice Group
Conn Maciel Carey LLP
Rachel Conn
Chair, California Practice Group
Conn Maciel Carey LLP
Brad Langer
Sr. Manager, Safety Compliance
Best Buy Co., Inc.

The Current State of Retail Violence: Safety Trends, Tools, and Tactics

  • Breakout Session
Retail violence has never been harder or more important to address. The threats are real. Join AP leaders from the organizations who are outpacing retail violence and explore their varying strategies for addressing these growing challenges. Run through the latest global data on retail violence and learn how these leaders base their safety approach on such insights.

Speakers
Gianna Davis
Vice President, Investigations
Dollar Tree, Inc.
Matt Hall
Senior Director, Asset Protection & Safety NA Retail
Lululemon Athletica, Inc.
Chris McCarrick
Senior Manager, Asset Protection Solutions and Technology
The Kroger Co.
9:30 AM – 10:30 AM

General Session

  • General Session

10:30 AM – 12:30 PM 2 Concurrent Events

(WS-01) Stay INFORMed: Leveraging the Law in Your Investigations

  • Workshop
2023 saw the implementation of the federal INFORM Consumers Act, which puts new obligations on online marketplaces to collect, verify, and disclose certain seller information, suspend non-compliant sellers, and create a reporting mechanism for suspicious marketplace activity. This workshop will provide an overview of the INFORM Act and explore how it can be utilized in AP investigations, as well as the ways you can leverage those efforts to aid in state and federal enforcement.

Speakers
Sean Browne
Senior Manager, Asset Protection Investigations
The Home Depot, Inc.
Ben Dugan
Executive Director, Asset Protection
CVS Health
Paul Singer
Partner
Kelley Drye & Warren LLP

Telling Your Story: A How-To for Writing Investigations Reports That Will Impress Even Prosecutors!

  • Workshop
This workshop is for every AP investigator who has had holes poked in their investigation reports. (See you all there!) What’s included in your report – and what’s left out - can make or break a criminal case. Your law enforcement partners and local prosecutors rely on AP reports for many reasons, including whether to file charges, offer a plea deal, or take a case to trial. Criminal defense attorneys will seize on inaccurate or missing information in your report to call your credibility into question and plant reasonable doubt. It’s important to get your report right from the outset to avoid having to correct or add to the record later on. Who better to teach AP investigators how to write a lock-solid report than a prosecutor working in the trenches every day? In this 2-hour interactive workshop, ADAs from King County (WA) and San Francisco will share tips for writing factual, comprehensive and well-organized case reports that will pass prosecutorial muster no matter where you are located. You’ll leave with a checklist that can serve as a framework for training your entire team. Law enforcement officers are encouraged to attend!

Speakers
Patrick Hinds
Chief Deputy, Economic Crimes & Wage Theft Division
King County Prosecuting Attorney's Office
Nicole Lawson
Deputy Prosecuting Attorney
King County Prosecuting Attorney's Office
Conrad del Rosario
Assistant District Attorney
San Francisco District Attorney's Office

Attend the can’t miss event for your asset protection team!