Program

Last Year's Program

Program

  • Sunday Apr 24, 2022
  • Monday Apr 25, 2022
  • Tuesday Apr 26, 2022
  • Wednesday Apr 27, 2022
10:00 AM – 6:30 PM

Registration and Information Desk Open

Pick up your registration materials here, along with answers to all your questions.

Location
City Hall Lobby
2:00 PM – 3:00 PM

Workplace Safety Committee Meeting - Invite Only

Open only to RILA Workplace Safety Committee members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.

Location
Naples 1
2:00 PM – 3:30 PM

Conference Kickoff Workshop: Effective Sales Strategies From a Retail Veteran

COVID has not only accelerated, but stress-tested just about everything in retail from supply chain to staffing to sales. A broad range of technologies have been introduced or indexed to combat the on-going challenges, and never more than today has the ability of solution providers to prepare, pitch and sell become a matter of survival. A seasoned former career retailer will share impressions, irritants, preferences, and the winning recipe for not only a successful sale, but a sustainable business relationship. Learn to refine your product positioning, relevance, and competitive advantages to answer the “so what” of your product or service. Come prepared to have one’s paradigms challenged, and likely changed.

Speaker
Brand Elverston
Founder/Principal
Elverston, LLC
Location
Osceola 4-6
2:00 PM – 5:00 PM 2 Concurrent Events

Conference Kickoff Workshop: How OSINT and Social Media can be used in ORC and Identification of Personal / Corporate Information

It’s never been easier to find information that can compromise your company and top-level executives. One of the AP communities’ favorite speakers, Michele Stuart, returns to lead a practical workshop that teaches you how criminal actors can use open-source intelligence to social engineer cyber and physical attacks against retailers and to access personal information about employees. Michele will give you unparalleled insight into the criminal mind that will empower you to proactively identify vulnerabilities online and protect yourself, your family, your company, and your colleagues. This year’s workshop offers new insight on the latest methods and actionable intelligence sites you should know about!

Speaker
Michele Stuart
Private Investigator
JAG Investigations
Location
Tampa

Diversity & Inclusion Leadership Council Meeting - Invite Only

Open only to RILA Diversity & Inclusion Leadership Council members. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Erin Hiatt at Erin.Hiatt@rila.org to learn how to get engaged.

Location
Naples 2
3:00 PM – 5:00 PM 3 Concurrent Events

Asset Protection Leaders Council Meeting - Invite Only

Open only to RILA Asset Protection Leaders Council members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.

Location
Osceola 1-3

Conference Kickoff Workshop: Loss Prevention Certification w/ LPCertified Exam

As retail continues to evolve at an exponential rate, Loss Prevention and Asset Protection Professionals are continually asked to adapt and overcome new challenges. Join the Loss Prevention Foundation for our exclusive RILA Workshop where we will provide you insights to the LP Certifications (LPQ/LPC), a blueprint for getting through the material, enhancing your business acumen and obtaining the milestone of becoming LP Certified. Registration for this workshop includes the purchase of your LPCertified Exam. As an additional bonus, the LPF and its valued LPF Partners who support the RILA's Retail Asset Protection Conference will award you with the complimentary LPC Course — a $795 value. Register today and reserve your spot today to start your LP Certification Journey.

Location
Sarasota

Conference Kickoff Workshop: Loss Prevention Certification w/ LPQualified Exam

As retail continues to evolve at an exponential rate, Loss Prevention and Asset Protection Professionals are continually asked to adapt and overcome new challenges. Join the Loss Prevention Foundation for our exclusive RILA Workshop where we will provide you insights to the LP Certifications (LPQ/LPC), a blueprint for getting through the material, enhancing your business acumen and obtaining the milestone of becoming LP Certified. Registration for this workshop includes the purchase of your LPQualified Exam. As an additional bonus, the LPF and its valued LPF Partners who support the RILA's Retail Asset Protection Conference will award you with the complimentary LPQ Course — a $495 value. Register today and reserve your spot today to start your LP Certification Journey.

Speakers
David Lund
Vice President, Loss Prevention
DICK'S Sporting Goods, Inc.
Mathew Schriner
Senior Director of Operations
Loss Prevention Foundation
Terry Sullivan
President
Loss Prevention Foundation
Location
Sarasota
5:00 PM – 6:30 PM

Welcome Reception

It's been a long time since we've been together! Join us to kick off the conference at the welcome reception where you can reconnect with industry friends, network with your peers and enjoy drinks and light fare.

Location
Coquina Lawn
Sponsored By
Auror
7:00 AM – 7:45 AM

Asset Protection Steering Committee Meeting & Breakfast - Invite Only

This is a private meeting for RILA members on the Retail Asset Protection Conference Steering Committee. The committee is comprised of top retail supply chain executives, and is charged with the task of overseeing the structure and programming of the Asset Protection Chain Conference.

Location
Naples 1
7:00 AM – 6:00 PM

Registration and Information Desk Open

Pick up your registration materials here, along with answers to all your questions.

Location
City Hall Lobby
7:15 AM – 8:00 AM

Breakfast

Please join us for breakfast and networking before the day begins.

Location
Osceola Ballroom Foyer
Sponsored By
InstaKey Security Systems
8:00 AM – 8:30 AM

Conference Kickoff & Welcome Remarks

  • General Session
Please join us as we kickoff the annual Retail Asset Protection Conference with an update on RILA's activities and how leading retailers are addressing current challenges and opportunities.

Location
Osceola Ballroom
8:00 AM – 5:00 PM

Speaker Ready Room

Location
Naples 3
8:30 AM – 9:15 AM

Opening Keynote - Ray Sliva

  • General Session
The opening keynote is an opportunity to listen and learn from a retail veteran who has helped transform Best Buy to meet the modern customer, ensuring seamless customer interactions and a positive employee experience. A 23-year veteran at Best Buy, Ray will share his firsthand experience leading transformation in partnership with the asset protection community.

Speaker
Ray Sliva
Chief People Officer
Best Buy Co., Inc.
Location
Osceola Ballroom
Sponsored By
Sensormatic Solutions by Johnson Controls
9:15 AM – 10:00 AM

Bringing a Strategic Focus to Your Role

  • General Session
Research shows that while most leaders understand their function and can serve as subject matter experts, fewer than 10% operate at a strategic level. If you aren't intentional about the way you grow, use your strengths and collaborate with others, your value to the organization will max out. Join leadership expert Pamela Rucker in this practical discussion about how to use your personal leadership identity to create strategic relevance and drive your organization’s biggest business priorities.

Speaker
Pamela Rucker
President, The Rucker Group
Instructor, Harvard Professional Development
Location
Osceola Ballroom
10:00 AM – 10:30 AM

Business Break

Enjoy snacks and refreshments while you check emails, make calls and network.

Location
Osceola Ballroom Foyer
Sponsored By
Haynes and Boone, LLP
10:30 AM – 11:00 AM 2 Concurrent Events

Artificial Intelligence: Today’s Reality and Tomorrow’s Promise

  • Breakout Session
There is a lot of misunderstanding regarding the extent to which retailers are currently leveraging AI and their plans to do so in the future. In this session, you will learn how AI is currently being deployed by retailers and what the future may bring, from today’s hottest use cases involving video analytics, self-checkout, and compliance to future use cases that will enable retailers to evaluate customer and associate interactions, replenish shelves, and identify high-risk situations before they escalate.

Speaker
Chris McCarrick
Senior Manager, Asset Protection Solutions & Technology
The Kroger Co.
Location
Tampa

Ask an Asset Protection Leader - Macy's

  • Breakout Session
Each “Ask an Asset Protection Leader” session features a senior retail asset protection executive and offers the unique opportunity for Q&A and discussion with some of the most notable asset protection leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more! This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Speaker
Joe Coll
Vice President, Asset Protection, Operations & Safety
Macy's Inc.
Location
Naples 2
10:30 AM – 11:15 AM 3 Concurrent Events

Building Influence by Increasing Your Level of Contribution

  • Breakout Session
Digging deeper into this morning’s main stage presentation, Pamela will show AP leaders how to harness 10 leadership intangibles to help you leverage your sphere of influence. You’ll leave this session with a road map for how to use personal or relational power in conjunction with your individual strengths in order to strategically impact your fellow team members and shape your organization’s direction.

Speaker
Pamela Rucker
President, The Rucker Group
Instructor, Harvard Professional Development
Location
Sarasota

Hope for the Best, Plan for the Worst: When Community Action Turns into Civil Unrest, Are You Prepared?

  • Breakout Session
Our country has experienced a period unprecedented civil unrest over the past several years. Hear how retailers prepared, sourced intel, leveraged technology and partnered with law enforcement to protect associates and fortify stores. You will walk away with ideas for how to make your preparedness and response plan stronger than ever.

Speakers
Chris Nelson
Senior Vice President / Head of Asset Protection
Gap Inc.
Ryan O'Hara
Director, Loss Prevention
VF Corporation
Location
Osceola 4-6

Responding to Active Violence: Optimizing for the Individual

  • Breakout Session
Run. Hide. Fight. has been broadly adopted across the retail industry. In this session, we'll discuss the legitimacy of the current training model, and explore the considerations of implementation into individuals’ lives. We will dig into the realistic elements of preparation, evasion, and fighting. We will discuss how to honestly share this information to people in your span of influence, and how one’s mindset and location may alter the best laid plans.

Speakers
Eric Conjeski
Corporate Manager, Security and Crisis
DICK'S Sporting Goods, Inc.
Philip Law
Director of Operations
Protect His House
Location
Osceola 1-3
11:15 AM – 6:00 PM

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 11:15 a.m. - 6:00 p.m. today.

Location
Florida Exhibit Hall A-B
11:30 AM – 12:15 PM

Expo Experience Lunch

Join your peers for lunch and networking in the Expo Experience.

Location
Florida Exhibit Hall A-B
12:15 PM – 1:15 PM

New Ways to Combat Violence Keeping Store Associates Safe

  • General Session
Retailers face a critical challenge in keeping store associates and customers safe from violence. This session will deliver actionable insights through two journeys: the story of the legislative efforts to prevent violence in the UK and key tactical learnings from deploying technologies in the US.

Speakers
Seth Hughes
Divisional Vice President, Asset Protection & Risk Management
Recreational Equipment, Inc. (REI)
Colin Peacock
Group Strategic Coordinator
ECR Shrink Group
Emmeline Taylor
Associate Dean, School of Arts and Social Sciences
City, University of London
Location
Osceola Ballroom
1:30 PM – 2:00 PM

Ask an Asset Protection Leader - GameStop

  • Breakout Session
Each “Ask an Asset Protection Leader” session features a senior retail asset protection executive and offers the unique opportunity for Q&A and discussion with some of the most notable asset protection leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more! This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Speaker
Adam Alford
Vice President, Loss Prevention
GameStop Corp.
Location
Naples 2
1:30 PM – 2:15 PM 4 Concurrent Events

Operating a Security Operations Center on a Small Budget

  • Breakout Session
Is your company ready to quickly mobilize resources to prevent and respond to emerging threats and incidents that can compromise the safety of your people and the security of your organization? A Security Operations Center can elevate your company’s preparedness, response and recovery program, including crisis management, cyber security, and social media monitoring. And you don’t need a BIG budget to bring it to life. In this session, you’ll hear strategies adopted by small-budget teams for launching and operating an SOC that better positions them to protect their people and assets.

Speakers
Keenan Collins
Co-op Emergency Coordination Center Manager
Recreational Equipment, Inc. (REI)
Michele Levcik
Security Operations Center Manager
Wegmans Food Markets, Inc.
Jessica Sullivan
Director – Security, Emergency Management & Business Continuity
Recreational Equipment, Inc. (REI)
Location
Tampa

OSHA Under a Biden Administration

  • Breakout Session
As we advance through the second year of the Biden Administration and enter the third year of the COVID-19 pandemic, it is time to look back and take stock of what we have learned from and about Biden’s OSHA, and more importantly, look ahead at what we can expect from OSHA in the coming months. OSHA’s full senior leadership team is in place and has already put its stamp on the agency. In this regulatory update, Eric J. Conn, Chair of Conn Maciel Carey’s national OSHA Practice, will review important OSHA enforcement, rulemaking, and personnel developments, and will discuss the top OSHA issues for which employers need to prepare, including, of course, the current lay-of-the-land for OSHA enforcement and rulemaking regarding COVID-19 in the workplace.

Speaker
Eric Conn
Chair, OSHA - Workplace Safety Group
Conn Maciel Carey LLP
Location
Osceola 1-3

Partners Against Crime: Tips for Leveraging State ORC Task Forces

  • Breakout Session
States across the country have recently launched ORC Task Forces that work directly with retailers to proactively investigate large scale theft. Hear how The Home Depot is making the most of these partnerships and how you can leverage ORC task forces to combat this growing problem at your company.

Speakers
Mike Combs
Director, Asset Protection
The Home Depot, Inc.
Lyle Evans
Chief of Investigations, Investigations Division
Illinois Attorney General's Office
Christopher Kohler
Special Agent in Charge
New Mexico Office of the Attorney General
Shawn Thomas
Agent, Utah Department of Public Safety
State Bureau of Investigation
Location
Osceola 4-6

Retail Roundtable - Store Associate Safety

  • Breakout Session
Retail roundtables are your chance to explore the presentations delivered on the general session stage in more depth with colleagues from across the retail industry. This is an opportunity to ask the speakers additional questions and for groups to debate, what was new and different, identify key takeaways and then share your responses with the speakers. This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Moderator
Colin Peacock
Group Strategic Coordinator
ECR Shrink Group
Speakers
Seth Hughes
Divisional Vice President, Asset Protection & Risk Management
Recreational Equipment, Inc. (REI)
Emmeline Taylor
Associate Dean, School of Arts and Social Sciences
City, University of London
Location
Retail Roundtable - Expo Experience
2:15 PM – 2:45 PM

Business Break

Enjoy a brief break to grab some refreshments.

Location
Osceola Ballroom Foyer
Sponsored By
Conn Maciel Carey LLP
2:45 PM – 3:15 PM 2 Concurrent Events

Ask an Asset Protection Leader - Burlington

Each “Ask an Asset Protection Leader” session features a senior retail asset protection executive and offers the unique opportunity for Q&A and discussion with some of the most notable asset protection leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more! This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Speaker
Jayson Sutton
SVP, Asset Protection
Burlington Stores, Inc.
Location
Naples 2

Scaling Security Operations: Leveraging Automation to Increase Threat Visibility

  • Breakout Session
For Warby Parker, loss prevention isn’t only about protecting stores and merchandise from theft—it’s also about having plans in place across different channels to keep all your assets safe, including your people. In this session, learn about Warby Parker’s strategic approach to scaling security and safety programs and how real-time, verified intelligence helps the company do more with less.

Speakers
Christopher Hinger
Director, Loss Prevention
Warby Parker
Peter Steinfeld
Senior Vice President of Safety Solutions
Alert Media, Inc.
Location
Tampa
2:45 PM – 3:30 PM 3 Concurrent Events

Blocking and Tackling to Win Against Cyber Fraud

  • Breakout Session
The pandemic accelerated a digital revolution that has blended online and offline shopping and reduced the barriers of retail fraud. Hear Target’s Cyber Fraud and Assets Protection leaders share how they use a threat-driven approach to defend against cybercrime fraud activities. Learn more about emerging fraud risks and the latest tools for identifying and mitigating cyber fraud.

Speakers
Erin Becker
Senior Director, Cyber Fraud Investigations
Target Corporation
Shane Bennett
Director, Assets Protection, Field Investigations
Target Corporation
Location
Osceola 1-3

Influencing Positive AP Legislation

  • Breakout Session
As the legislative environment continues to evolve, it is critical that asset protection has a seat at the table to influence government leadership on public policy. Influencing public policy and legislation that positively impacts illegal criminal activities in stores and ecommerce is more critical than ever. Hear from industry leaders on how they have built strong partnerships with government affairs and their PAC (Political Action Committees) to help influence public policy and state/federal legislation that impact asset protection and retail losses.

Speakers
Ben Dugan
Director of Organized Retail Crime
CVS Health
Michael Hanson
Senior Executive Vice President, Public Affairs
RILA
Shannon Penberthy
Vice President, Federal Government Affairs
CVS Health
Location
Osceola 4-6

Self-Service Access to Locked Merchandise. Are We Crazy?

  • Breakout Session
Will customers trade personal information for the convenience of self-service access to locked merchandise? Exciting new research explores this concept known as “The Value Exchange;” consumers’ willingness to exchange personal information for the convenience. We will also compare research data to consumer’s real world, behavior when confronted with this choice in stores. By leveraging principles of the Value Exchange, retailers can now lower friction with honest customers, while locking out offenders. Come learn how to transform the customer experience at locked merchandise and beyond.

Speakers
Joe Budano
CEO
Indyme Solutions, LLC
Cory Lowe
Research Scientist
Loss Prevention Research Council
Matthew Redmond
Director, Security
Schnuck Markets, Inc.
Location
Sarasota
3:30 PM – 3:45 PM

Business Break

Enjoy snacks and refreshments while you check emails, make calls and network.

Location
Osceola Ballroom Foyer
3:45 PM – 4:15 PM

Lessons Learned from Making Frictionless Shopping a Reality

  • Breakout Session
Retailers are evolving every part of their customer journeys to make them more seamless. From controlling loss at self-checkout to leveraging changing SCO technologies gain valuable insights into how retail losses from SCO can be better identified, analyzed, and communicated and the ways in which the risks from SCO systems can be reduced through people and technologies available today.

Speakers
James Cosseboom
Director, Asset Protection
Retail Business Services LLC, an Ahold-Delhaize company
Sarah Hix
Senior Director, Asset Protection
The Home Depot, Inc.
Location
Osceola Ballroom
4:15 PM – 4:30 PM

Federal Government Efforts to Fight Organized Retail Crime

Join a senior leader from the Department of Homeland Security as he discusses a collaborative approach to fighting organized retail crime. From major takedowns to key partners, this session will shed light on Homeland Security Investigations’ work to investigate, disrupt, and dismantle transnational criminal organizations.· 

Speaker
Raul Aguilar
Deputy Assistant Director
ICE-Homeland Security Investigations
Location
Osceola Ballroom
4:30 PM – 6:00 PM

Expo Experience Reception

Join other conference attendees for this great networking opportunity.

Location
Florida Exhibit Hall A-B
Sponsored By
Axis Communications
7:00 AM – 6:00 PM

Registration and Information Desk Open

Pick up your registration materials here, along with answers to all your questions.

Location
City Hall Lobby
7:30 AM – 8:30 AM

Women in Retail Asset Protection Breakfast

A panel of top law enforcement leaders will share their unique insights on leadership, criminal justice reform, organized retail crime, diversion programs, and other hot topics relevant to retail AP. Hear their personal career journeys, perspectives on diversity in representation, and strategies for personal and professional development.

Moderator
Jess Pierce
Regional Director of Loss Prevention
DICK'S Sporting Goods, Inc.
Speakers
Trish Janke
Senior Supervisory Intelligence Analyst
FBI Kansas City Field Office
Delma Noel-Pratt
Police Chief
Miami Gardens Police Department
Rita Peters
Assistant Statewide Prosecutor
State of Florida - Office of Statewide Prosecution
Location
Osceola 1-3
Sponsored By
Zebra Technologies Corporation
7:45 AM – 8:45 AM

Breakfast

Please join us for breakfast and networking before the day begins.

Location
Osceola Ballroom Foyer
Sponsored By
CONTROLTEK
8:00 AM – 2:30 PM

Speaker Ready Room

Location
Naples 3
8:45 AM – 8:50 AM

Welcome to Day 2!

  • General Session
Please join us as we kick off day two of our Retail Asset Protection Conference!

Location
Osceola Ballroom
8:50 AM – 9:45 AM

Leveraging Stores to Better Serve Communities

  • General Session
Retailers are more than businesses they are community partners wherever they operate. Leading retailers are leveraging their stores to help communities tackle locally relevant challenges from serving as a refuge in the aftermath of tragedy to addressing homelessness and hunger. This session will provide hard won insights from retailers who are engaged in these efforts today.

Moderator
Erin Hiatt
Vice President, CSR
RILA
Speakers
Oscar Arango
Vice President, Assets Protection
Target Corporation
Paul Jaeckle
Vice President, Asset Protection
Meijer, Inc.
Location
Osceola Ballroom
9:45 AM – 10:45 AM

Diversity, Equity & Inclusion: Do What's Best

  • General Session
The DE&I imperative for business is real, as many companies have doubled down on their efforts to create meaningful, systemic change toward more equitable and inclusive environments. Join experienced coach, consultant and diversity trainer Vaney Hariri to learn how to move beyond just doing what's right, to doing what's best, for your organization, community, and staff. Then hear from Ulta Beauty’s Director of Diversity & Inclusion Crystal Andrews Banks, who will give an inside look at how Ulta Beauty is championing diversity. Then continue the conversation with a panel of AP leaders who place the DE&I imperative into the asset protection context.

Panelists
Alisa Dart
Group Vice President Asset Protection
Albertsons Companies
David Lund
Vice President, Loss Prevention
DICK'S Sporting Goods, Inc.
Meredith Plaxco
Vice President, Loss Prevention & Safety
PetSmart, Inc.
Speakers
Crystal Andrews Banks
Director, Diversity & Inclusion
Ulta Beauty, Inc.
Vaney Hariri
Co-Founder
Think 3D
Location
Osceola Ballroom
10:45 AM – 11:15 AM

Business Break

Enjoy a brief break to grab some snacks and refreshments.

Location
Osceola Ballroom Foyer
Sponsored By
Johnson Security Bureau, Inc.
11:15 AM – 12:00 PM 4 Concurrent Events

Improved Inventory Accuracy and Visibility Can Provide Immediate Value

  • Breakout Session
Improving inventory accuracy and visibility to merchandise stocking levels across Advance Auto’s entire chain became a strategic management imperative. Implementing a new physical inventory model designed to engage team members and field management leveraged their store teams’ deep understanding of Advance Auto’s merchandise and stock-keeping practices. Positive results have been realized as inventory accuracy has never been better and the team’s ability to immediately view inventory variances at the item and store levels has enhanced selling opportunities chainwide.

Speakers
Marc Patrouch
Vice President, Asset Protection
Advance Auto Parts, Inc.
Ed Tonkon
President, Zebra Retail Solutions
Zebra Technologies Corporation
Location
Osceola 4-6

Leading Practices for Protecting Lone and Mobile Employees

  • Breakout Session
Retailers are navigating new business models and staffing constraints, resulting in more lone and mobile workers doing store openings and closings, bank deposit runs, in-home services, and curbside deliveries. Taking steps to ensure their safety and security is critical in this new operating landscape. In this session, attendees will get insight to a cost-effective, lone and mobile worker security solution that could help you safely manage low staffing levels and increased security risks.

Speakers
Timothy Lapinski
Divisional Vice President, Enterprise Risk Management
Helzberg Diamonds LLC
Jim Mires
Vice President, Loss Prevention & Safety
Sally Beauty Holdings, Inc.
Matt Smitheman
Sr. Solutions Consultant
Interface Security Systems
Location
Osceola 1-3

Mitigating Bias in Asset Protection Routines

  • Breakout Session
Throughout our lives we develop biases that unconsciously affect our understanding, actions, and decisions. There are key tactics retailers can use to minimize the negative impacts of this unconscious bias during asset protection routines. Join this session to learn strategies that retailers can align with their company values to minimize bias through the training and execution of theft deterrence and investigative strategies.

Speakers
Lani Glancy
VP, Talent Development, Diversity and Communications
AutoZone, Inc.
Jessica Johnson
CEO & President
Johnson Security Bureau, Inc.
Karen Osorio
Security and Compliance Manager - Americas
H&M
Location
Sarasota

Retail Roundtable - Frictionless Shopping

  • Breakout Session
Retail roundtables are your chance to explore the presentations delivered on the general session stage in more depth with colleagues from across the retail industry. This is an opportunity to ask the speakers additional questions and for groups to debate, what was new and different, identify key takeaways and then share your responses with the speakers. This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Moderator
Colin Peacock
Group Strategic Coordinator
ECR Shrink Group
Speakers
James Cosseboom
Director, Asset Protection
Retail Business Services LLC, an Ahold-Delhaize company
Sarah Hix
Senior Director, Asset Protection
The Home Depot, Inc.
Location
Naples 1
11:15 AM – 6:00 PM

Expo Experience Open

The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results! The Expo Experience runs from 11:30 a.m.- 6:00 p.m. today.

Location
Florida Exhibit Hall A-B
11:15 AM – 11:45 PM

Utilizing Video Intelligence for Proactive Safety and Risk Mitigation

  • Breakout Session
Retailers face a critical challenge in keeping their workers and customers safe. Americold, one of the world’s largest warehouse providers, and Voxel will dive into how they leveraged the latest advancements in visual AI with existing security camera infrastructure to fundamentally change safety culture. We’ll discuss best practices for leveraging video to proactively engage employees and customers to reduce incident frequency and severity.

Speakers
Rudy Bowling
Regional Safety Director
Americold
Alex Senemar
CEO & Co-Founder
Voxel
Location
Tampa
12:00 PM – 1:00 PM 2 Concurrent Events

Crimes Against Business Committee Meeting - Invite Only

Open only to RILA Crimes Against Business Committee members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.

Location
Naples 1

Expo Experience Lunch

Join us for a buffet style lunch and networking in the Expo Experience.​​​​

Location
Florida Exhibit Hall A-B
1:15 PM – 2:00 PM

New Strategies and Partnerships to Tackle Organized Retail Crime: A Conversation with Illinois Attorney General Kwame Raoul

  • General Session
The problem of organized retail crime has entered the public consciousness. The scope and breath of this challenge means that Federal, State, and local government leaders are developing new strategies in partnership with the private sector to stop these bad actors. One leader in this space is Illinois AG Raoul whose ORC Task Force has resulted in the bust of millions of dollars worth of stolen goods. This fireside chat will illuminate AG Raoul's approach to protecting consumers as business and how retailers can leverage partners in government to complement their own ORC strategies.

Speakers
Lisa LaBruno
Sr. Executive Vice President, Retail Operations
RILA
Kwame Raoul
Attorney General
Illinois Attorney General's Office
Location
Osceola Ballroom
2:30 PM – 3:00 PM 2 Concurrent Events

Ask Me Anything with Vaney Hariri

Dig a little deeper into this morning’s general session on DE&I. In this Ask Me Anything session, Vaney Hariri, experienced coach, consultant and diversity trainer, continues the conversation answering your tough questions and delivering concrete takeaways to help you advance your DE&I journey. This session is limited to 25 attendees.

Speaker
Vaney Hariri
Co-Founder
Think 3D
Location
Naples 2

Beyond Surveillance: A Video Analytics Discussion

  • Breakout Session
Retailers are finding new ways to leverage their video management solutions and cameras to solve current issues. This session will explore how retailers are using video analytics solutions to address issues at the front end like ticket switch, scan avoidance, and push outs. Also discover how video analytics solutions like motion sensing and dwell can drive operational efficiencies and employee action.

Speakers
Daniel Boutelle
Assistant Loss Prevention Director
Blain's Farm & Fleet
Adam Burton
Asset Protection Project Manager
Meijer, Inc.
Location
Osceola 1-3
2:30 PM – 3:15 PM 4 Concurrent Events

Analytics to the Rescue: ORC vs Data

  • Breakout Session
RILA has once again partnered with the University of Texas McCombs School of Business Master of Science in Business Analytics Program to address a pressing industry challenge: minimizing in-store theft. Over the past several months, the students teamed-up with Kroger to study which products are most susceptible to large-scale theft, spikes in theft frequency and the efficacy of theft deterrent strategies. The students will share key findings that could serve as a framework for other retailers to identify opportunities around in-store theft and technology spend.

Speakers
Rohan Garg
Student
University of Texas McCombs School of Business, Master of Science in Business Analytics Program
Carlton Hemphill
Corporate Center Store Asset Protection Manager
The Kroger Co.
Jared Hurwit
Student
University of Texas McCombs School of Business, Master of Science in Business Analytics Program
Bhavana Reddy
Student
University of Texas McCombs School of Business, Master of Science in Business Analytics Program
Ed Tonkon
President, Zebra Retail Solutions
Zebra Technologies Corporation
Angelo Vergara
Student
University of Texas McCombs School of Business, Master of Science in Business Analytics Program
Location
Sarasota

Beyond Case Management: A Non-Traditional Approach to Leveraging AP Software

  • Breakout Session
In a challenging environment where AP budgets are tight, multi-purpose technology solutions are the way to go. Hear how CarMax and Fleet Pride are leveraging their case management solution to address critical business needs in other functional areas like operations, human resources, and environmental health and safety.

Speakers
Eric Chase
Assistant Vice President, Asset Protection
CarMax, Inc.
Sue Read
Senior Director EHS & Loss Prevention
FleetPride
Location
Tampa

Contactless Shopping is Here to Stay: Mitigating the New Risks of the New Ways to Shop

  • Breakout Session
Throughout the pandemic consumers demanded safer and more contactless ways to shop. Retailers responded with speed to market solutions - BOPIS, Curbside Pick-up and Self Check Out. Asset protection is now responsible for responding to the safety, shrink, fraud and in-stock challenges that these solutions introduced. How will you lead your company through the new risks associated with all the new ways to shop in 2022 and beyond? Hear what retailers learned and how they are responding to these new challenges.

Moderator
Melissa Van De Carr
Lead Investigative Intelligence Analyst
Walgreen Co.
Speakers
Ken Hanks
Director, Asset Protection Operations
Recreational Equipment, Inc. (REI)
Lauren Nestor
E-Commerce Fraud Manager
Walgreen Co.
Adam Oberdick
Lead Director, Asset Protection
CVS Health
Location
Osceola 4-6

Retail Roundtable - Organized Retail Crime

  • Breakout Session
In this retail roundtable session, the group will explore the importance of engaging “others” (consumers, government, policy makers, etc) in the fight against ORC, determining first who they are and what it is that can get them engaged. The discussion will also examine the metrics needed to declare the “size of the prize” and track progress, followed by identifying actions retailers can take to increase engagement. This session is only available to retail and consumer product manufacturer attendees. Limited to 25 eligible attendees.

Moderator
Colin Peacock
Group Strategic Coordinator
ECR Shrink Group
Location
Naples 1
3:30 PM – 4:30 PM

Understanding and Managing eCommerce Loss at Scale

  • General Session
As retail evolves and eCommerce becomes an increasingly important part of the retail business, understanding and managing eCommerce loss is a critical need. Two leading retailers will dive into defining eCommerce loss, measuring it, and how retailers align internal teams and external partners to tackle this challenge.

Speakers
Meghan Hoppes
Senior Manager, Digital
Gap Inc.
Todd Isenhour
Senior Director of Investigations and Fraud Prevention
Lowe's Companies, Inc.
Jerett Sauer
Senior Director, Digital Asset Protection Center for Excellence, Data, & Analytics Center of Excellence
Gap Inc.
Location
Osceola Ballroom
4:30 PM – 6:00 PM

Expo Experience Reception

Join other conference attendees for this great networking opportunity.

Location
Florida Exhibit Hall A-B
8:00 AM – 8:30 AM

Breakfast

Please join us for breakfast and networking before the day begins.

Location
Osceola Ballroom Foyer
Sponsored By
Appriss Retail
8:00 AM – 11:00 AM

Registration and Information Desk Open

Here with answers to all your questions.

Location
City Hall Lobby
8:30 AM – 9:15 AM

Using Video Analytics to Drive AP and Business Goals

  • General Session
Retailers are using video analytics to achieve both asset protection and broader business goals. This panel discussion will be an in-depth discussion of the use cases retailers have tested and deployed from people counting and anomalous behavior identification, to shelf availability and intrusions.

Moderator
Walter Palmer
Executive Vice-President
CAP Index, Inc.
Speakers
Scott Draher
Vice President, Asset Protection & Safety
Lowe's Companies, Inc.
Chris McCarrick
Senior Manager, Asset Protection Solutions & Technology
The Kroger Co.
Location
Osceola Ballroom
9:15 AM – 10:15 AM

Master Your Mind with Jim Kwik

  • General Session
Join bestselling author and world renown brain performance expert Jim Kwik as he shares his approach to upgrading your brain to learn anything faster and live a life of greater power, productivity, and purpose. Jim is the host and creator of “Kwik Brain”, a global top 50 podcast and the author of the New York Times and #1 Wall Street Journal bestseller: “Limitless - Upgrade Your Brain, Learn Anything Faster, Unlock Your Exceptional Life.”  

Speaker
Jim Kwik
Founder
Kwik Learning
Location
Osceola Ballroom
* Indicates that the speaker is tentatively confirmed based on ability to travel. 
 

Attend the can’t miss event for your asset protection team!