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Refund and Cancellation Policies
Retailers, Consumer Product Manufacturers, Academic/University, Government, Nonprofit, Student, and Venture Capital/Private Equity Registrations
All registration cancellations and refund requests must be made in writing, no later than February 7, 2025. Contact RILA at registration@rila.org to cancel your registration or to request a refund. Cancellation requests received will be subject to the following deadlines:
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Cancellation requests received by Friday, December 13, 2024, will receive a refund, less a 10% administrative fee.
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Cancellation requests received between Saturday, December 14, 2024 and Friday, February 7, 2025, will receive a refund, less a 50% administrative fee.
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After February 7, 2025, registrations will not be refunded but may be transferred to another employee of your company until the day prior to the first day of the conference.
Hosted Retailer & CPM Registrations
Approved hosted Retailer & CPM attendees who become unable to participate in the Hosted Meetings Program are required to suggest one or more substitutes from your organization as your replacement. Acceptance of any substitute(s) is subject to RILA’s prior approval via email.
Should you participate in LINK2025 but do not complete your scheduled meetings:
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RILA will not be responsible for any costs associated with your travel or hotel, and you will not receive any reimbursement.
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Your credit card will be charged for your registration at the qualifying standard registration rate.
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You may be rejected from our Hosted Programs in future years.
Attendees participating in the hosted Retailer & CPM program are subject to the program conditions.
Exhibitor, Sponsor, and Solution/Service Provider Registrations
No refunds are available for canceled exhibitor or sponsor packages and/or registration tickets.
If you have questions regarding your company's registration allotment, email the RILA Partnership team at registration@rila.org.
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Registration Eligibility
RETAILERS
To qualify as a retail attendee, an individual attendee must be an employee of a retail company (not engaged as a consultant, contractor, or agent thereof). A retail company is defined by RILA as a company whose core business is selling its inventory of consumer goods directly to end consumers.
CONSUMER PRODUCT GOODS
To qualify as a consumer product goods attendee, an individual must be an employee of a consumer product good (not engaged as a consultant, contractor, or agent thereof). A consumer product good is defined by RILA as a company whose core business is selling consumer products that it good to sell to end consumers or for resale to retailers to sell to end consumers. Companies that sell products to retailers for use in the business (e.g. security cameras, POS systems, or other products intended for use in the store, DC, HQ, or other locations) do not qualify as consumer product manufacturers for RILA purposes.
SERVICE PROVIDERS
Service providers are the companies that provide goods or services to the retail industry for use by the company, their stores, or their distribution centers. If you are attending RILA from a business development perspective, you would be included in this category. This applies to the various ports and any logistics company owned by a retailer that services other retailers. Individuals from service supplier companies must contract (as either an exhibitor, sponsor, or hosted meetings program) in order to attend a RILA Event.
Registration Confirmations
All registrations will be confirmed, in writing, via email.
Conference Policies
Dive into the fine print about our use of personal data, event photos, health and safety, and more.
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Contact Us
Need help? The RILA team is here to help you out. Connect with our team members who can help you out.
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Terms and Conditions for Hosted Retailers & CPMs
Dive into the terms and conditions for our Hosted Program.
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