Registration Rates

Cancellation Policy

RILA understands that 2020 and 2021 have been unprecedentedly challenging for the retail industry. We are eager to see all of our retailers and solution providers in person but want everyone to feel confident in their decisions to register for the event. As a result, we have modified our transfer and cancellation policies for this conference.
 
All refund requests must be in writing. Send us an email at Amanda.Shapiro@rila.org to request a refund. Cancellation requests received will be subject to the following deadlines:

• Cancellation requests received by Friday, July 30, 11:59pm E.T. (18 days before the conference) will receive a full refund
• Cancellation requests received between Saturday, July 31, and Friday, August 13, 11:59 pm E.T. (4 days before the conference) will receive a full refund, less a $150 administrative fee.
• After August 13, registrations will not be refunded but may be transferred to another employee of your company until the first day of the conference.

You can transfer your registration online. Visit the conference registration portal and log-in with your RILA.org account. Once you are logged-in, you should see "Manage Registration". From there, you may request a cancellation or transfer your registration to anyone from your company. Email annie.buckalew@rila.org for help.
 
Attendees who purchase the discounted LINK21/22 package are subject to different refund and cancellation policies depending on their refund request. If you request a refund for the LINK2022 portion of your registration but plan to attend LINK2021, you will be refunded the difference between the current LINK2021 individual rate and the package rate you paid. If you wish to cancel the LINK2021 portion of your package, the package price will be refunded subject to the dates above, and you will no longer be registered for LINK2021 or LINK2022. You may then register separately for LINK2022 if you choose to attend.
 
As always, please contact RILA should you wish to discuss any extenuating circumstances that may prevent your attendance at the conference.
 

Requirements for Online Registration

Retail and consumer product executives may register online
To get started, click the "Register Now!" button in the banner above. A RILA log-in is required for online registration. New and returning attendees, please note the following information regarding logins.

Returning Attendees
If you already have a RILA account, but can't remember your password, simple click request a new password. If an account for you exists in our system, we will send you a link to create a new password. However, if we cannot find an existing account for you, you will not receive a reset password email. Please create a new account or contact Annie Buckalew for help. 

First-Time Attendees
You will need a RILA log-in account to register. You can create a log-in account once registration has opened.. You will need to use the your corporate email address when creating the account. Please refrain from using other email addresses, including personal accounts. 

System Requirements for Online Registration
The online registration system works best with the most recent stable version of the Chrome browser. The online registration system also supports the most recent stable versions of Firefox, Safari (version 5 and up), and Opera. Internet explorer is not recommended, as the system will only work with Version 10 and up. Please email annie.buckalew@rila.org with questions.