Policies, Terms & Conditions

As of February 5, 2021

Registration Eligibility

RETAILERS
To qualify as a retail attendee, an individual attendee must be an employee of a retail company (not engaged as a consultant, contractor, or agent thereof). A retail company is defined by RILA as a company whose core business is selling its inventory of consumer products directly to end consumers.

CONSUMER PRODUCT MANUFACTURERS
To qualify as a consumer product manufacturer attendee, an individual must be an employee of a consumer product manufacturer (not engaged as a consultant, contractor, or agent thereof). A consumer product manufacturer is defined by RILA as a company whose core business is selling consumer products that it manufactures  to sell to end consumers or for resale to retailers to sell to end consumers. Companies that sell products to retailers for use in the business (e.g. security cameras, POS systems, or other products intended for use in the store, DC, HQ, or other locations) do not qualify as consumer product manufacturers for RILA purposes.

SERVICE PROVIDERS
Service providers are the companies that provide goods or services to the retail industry for use by the company, their stores, or their distribution centers. Individuals from service supplier companies must contract (as either an exhibitor or sponsor) in order to attend a RILA Event.

 

Registration Confirmations

All registrations will be confirmed, in writing, via email.

 

Requirements for Online Registration

RETAIL AND CONSUMER PRODUCT EXECUTIVES MAY REGISTER ONLINE
To get started, click the "Register Now!" button in the banner above. A RILA log-in is required for online registration. New and returning attendees, please note the following information regarding logins.

RETURNING ATTENDEES
If you already have a RILA account, but can't remember your password, simple click request a new password. If an account for you exists in our system, we will send you a link to create a new password. However, if we cannot find an existing account for you, you will not receive a reset password email. Please create a new account or contact Annie Buckalew for help. 

FIRST-TIME ATTENDEES
You will need a RILA log-in account to register. You can create a log-in account once registration has opened.. You will need to use the your corporate email address when creating the account. Please refrain from using other email addresses, including personal accounts. 

SYSTEM REQUIREMENTS FOR ONLINE REGISTRATION
The online registration system works best with the most recent stable version of the Chrome browser. The online registration system also supports the most recent stable versions of Firefox, Safari (version 5 and up), and Opera. Internet explorer is not recommended, as the system will only work with Version 10 and up. Please email annie.buckalew@rila.org with questions.

 

Attendee Cancellation & Transfer Policy

RILA understands that 2020 and 2021 have been unprecedentedly challenging for the retail industry. We are eager to see all of our retailers and solution providers in person but want everyone to feel confident in their decisions to register for the event. As a result, we have modified our transfer and cancellation policies for this conference.

ALL REFUND REQUESTS MUST BE IN WRITING
Contact Amanda Shapiro at amanda.shapiro@rila.org to cancel your registration. Cancellation requests received will be subject to the following deadlines:
  • Cancellation requests received by Friday, July 30, 11:59pm E.T. (18 days before the conference) will receive a full refund.
  • Cancellation requests received between Saturday, July 31, and Friday, August 13, 11:59 pm E.T. (4 days before the conference) will receive a full refund, less a $150 administrative fee.
  • After August 13, registrations will not be refunded but may be transferred to another employee of your company until the first day of the conference.
LINK2021 & LINK 2022 REGISTRATION PACKAGE CANCELLATION POLICY
Attendees who purchased the LINK2021 & LINK2022 package are subject to different refund and cancellation policies depending on their refund request. If you request a refund for the LINK2022 portion of your registration but plan to attend LINK2021, you will be refunded the difference between the current LINK2021 individual rate and the package rate you paid. If you wish to cancel the LINK2021 portion of your package, the package price will be refunded subject to the dates above, and you will no longer be registered for LINK2021 or LINK2022. You may then register separately for LINK2022 if you choose to attend. 

YOU CAN TRANSFER YOUR REGISTRATION ONLINE
Visit the conference registration portal and log-in with your RILA.org account. Once you are logged-in, you will see a "Manage Registration" link. From there, you may transfer your registration to anyone from your company. Email annie.buckalew@rila.org for help.

As always, please contact RILA should you wish to discuss any extenuating circumstances that may prevent your attendance at the conference.

 

Conference Photography and Videography Policy

Registration and attendance at, or participation in, RILA meetings, conferences and other related activities, in person or virtually, (collectively, “RILA Events”) constitutes an agreement by you, the registrant, to grant RILA the right to record, film, live stream, edit, use and distribute your image and/or voice in any photographs, videography, audio and/or video reproductions captured during RILA Events. RILA, its employees and/or other permitted 3rd parties may use your image and/or voice in print and electronic media, including but not limited to social media feeds (e.g., Twitter, Instagram, and Facebook), marketing campaigns, publications or other similar uses in furtherance of RILA’s mission and you agree to release RILA, its officers, directors, members, employees, vendors, and volunteers from any liability connected with such use. You also understand that by attending RILA Events, you grant RILA the right to use technology that may monitor or track your activities at such RILA Events (e.g., session attendance or exhibit booths visited) for the purposes of creating metrics to improve the attendee experience. 
 
You have the right to opt-out of the inclusion of any image, photography or audio/video recordings of you at RILA Event(s) as long as you notify RILA in writing by contacting memberservices@rila.org.



RILA’s Use of Attendee Conference Information Statement

RILA is committed to data privacy and protecting your Personal Contact Information. Your name, job title, company, and corporate mailing address are considered “Attendee Conference Information” and are required for all RILA event registrations and are subject to RILA’s Privacy Policy which can be found here. RILA uses Attendee Conference Information as follows:  
 
(i) on conference attendee roster(s) in both print and/or digital form including, but not limited to the conference website, conference mobile app, printed roster, and digital roster, which will include your name, job title, and company. Your Personal Contact Information (i.e., your email address and corporate mailing address) may also be shared but only if you opt-in to doing so during the registration process.
 
(ii) for administering your participation in this Event which typically includes relaying information or changes about the Event content, logistics, lodging options, conference updates, speaker spotlights, and similar information related to your Event experience; 
 
(iii) with certain Event 3rd party service providers specifically engaged by RILA to assist in the conduct of the Event (e.g. housing bureau, mobile application provider, virtual or digital meeting/event platform or service, on-site security, transportation companies, etc.);  
 
(iv) if you register for or elect to participate in a sub-event managed or co-sponsored by 3rd parties other than or in addition to RILA, your attendee conference  information may be shared with such 3rd party(ies), and the treatment of such information is further subject to the privacy policies of such 3rd party(ies); and  
 
(v) with Conference Exhibitors and Sponsors of the Event, when you opt-in to sharing your Personal Contact Information. If you choose to opt-in to sharing your Personal Contact Information during the registration process, Exhibitors and Sponsors may provide you with pre- and post-event communications (via email and/or print mail. You may contact RILA at any time to change your Personal Contact Information sharing preferences. At no time will your phone number be shared with any Exhibitor or Sponsor.

 

Sharing Your Information During the Event

RILA Conference Sponsors, Exhibitors, Attendees and other 3rd parties may directly request your Personal Contact Information at their exhibit booths, during presentations, at hosted dinners, on virtual events or other such related RILA conference events. This may occur through the use of a lead retrieval mechanism or “Conference Name Badge” that contains your Personal Contact Information data that can be scanned, or by reaching out through other conference technology like conference apps or virtual meeting platforms. Sharing your Personal Contact Information with others is strictly voluntary on the part of the conference attendee and is in no way required for attendance at any RILA event. Should you decide to share your Personal Contact Information with any 3rd party(ies), you should ask for a copy of the company’s privacy policy to better understand how that 3rd Party will treat your Personal Contact Information. If during the Event, you attend a session or program hosted by an Exhibitor or Sponsor other than RILA, you understand and agree that when you present your conference badge for scanning or when you provide personal data for entrance into that session or program, you will be giving your personal data/ information to a non-RILA 3rd party and RILA takes no responsibility for how that company uses your personal information.
Special Needs

Please contact kate.rabatsky@rila.org if you have any disabilities, special needs or dietary restrictions that may require a specific or special accommodations during the Event.
 


Conference Disclaimer

This RILA Event (including Retail CEO Forum, LINK: Retail Supply Chain Conference, Retail Asset Protection Conference, and Retail Law Conference) has been organized by RILA and any applicable steering committees. The presentations solely reflect the views and opinions of the speaker(s) and/or the speaker(s)’s organization(s).  The presentations are for informational purposes and are being provided “AS-IS”.  RILA makes no representation or warranty that the content of the presentations are accurate or current for any particular purpose and RILA disclaims all liability for any and all damages claimed, directly or indirectly, from the use of presentation contents. RILA, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to, the RILA Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. The RILA Event content may be recorded by RILA and, if recorded, such recorded sections will be accessible to paid registered attendees.
 

Logo Disclaimer

RILA uses company logos of conference attendees in conference promotions. If you are registered for the Event and do not want your company logo used by RILA in conference promotions, please contact memberservices@rila.org.
 

RILA Event Code of Conduct

One of RILA’s major strengths is its ability to convene members and other industry participants in open forums, conferences, meetings and gatherings, in a variety of physical and digital forums, to exchange diverse ideas and views respectfully and to share professional wisdom and experience. RILA strives to promote the highest standards of ethical conduct, diversity and inclusion to enable positive, high quality experiences for all participants during RILA organized events, conferences, programs and activities.

This RILA Event Code of Conduct (“Code”) is intended to set forth RILA’s principles and expectations for event participants. This Code is not meant to be exhaustive. Rather, it is a standard of conduct that all RILA Event Participants are expected to uphold in order to foster a collegial environment where participants can learn, share ideas, create solutions and build relationships.

TO WHOM DOES THE CODE APPLY?
The Code applies to anyone participating or engaging at a RILA Event, whether in-person or virtually while on online, including, but not limited to: conference attendees, speakers, sponsors, exhibitors, moderators, venue staff, suppliers, contractors, RILA staff, guests, and volunteers (collectively hereinafter referred to as the “RILA Event Participants”).

WHEN DOES THE CODE APPLY?
The Code applies to all RILA coordinated events (collectively hereinafter referred to as “RILA Events”) including the following:

  •  RILA-organized conferences, meetings, and continuing education events (including social events, dinners, cocktail receptions, and other similar peripheral activities);

  • RILA-organized virtual and digital conferences, meetings and continuing education events (including networking and social events delivered through a virtual, digital or other platform or service);

  • Event presentation materials;

  • Mailing lists, blogs, webinars, and online committee forums;

  • Social media platforms and any other forums, electronic or otherwise by which the RILA community communicates with one another; and

  • Unscheduled ad hoc gatherings or activities (e.g., drinks at a bar, impromptu meals) related to but not necessarily scheduled as part of a RILA Event. 

WHAT DOES RILA EXPECT OF RILA EVENT PARTICIPANTS?

RILA Event Participants shall:

  • Uphold the highest standards of conduct and assist others in maintaining those practices;

  • Maintain a professional level of courtesy, respect and objectivity with other RILA Event Participants during all RILA Events;

  • Support RILA’s goals by respecting the diversity and opinions of all RILA Event Participants;

  • Promote a positive and collegial atmosphere free from harassment and other unacceptable, disruptive or intrusive behaviors;

  • Drink responsibly at RILA Events where alcohol is served. Be free from being under the influence of alcohol, illegal drugs or any other substance. Alcohol use or other forms of intoxication are never accepted as an excuse for violating this Code; and

  • Support industry collaboration and cooperation while promoting open competition and compliance with antitrust and competition laws by not discussing restraint of trade agreements, prices, pricing policies, terms and conditions of purchase or sale, costs, future company plans or hiring practices, boycotting of customers or products, or any other topics that might be considered anti-competitive behavior.

RILA Event Participants Shall Not:

  • Engage in or facilitate any discriminatory or harassing behavior toward any RILA Event Participant on any basis, including but not limited to, sex, race, color, personal appearance, national origin, religion, age, physical disability, mental disability, perceived disability, ancestry, marital status, sexual orientation, or any other basis protected by federal or relevant state or local laws;

  • Engage in bullying, threatening, intimidating or coercive behavior or actions toward another RILA Event Participant;

  • Record or rebroadcast audio or video of any digital or virtual event sessions;

  • Sell, trade, transfer or share your event badge, personal access link and/or code, unless such transfer is approved in advance by RILA. By registering for a RILA Event, in-person or virtually, you agree not to share, sell or trade your access to any part of such event.

  • Use, sell, purchase, possess, manufacture or distribute any illegal substances; and

  • Carry or bring any firearms, weapons (including weapon replicas, unless submitted and approved in writing in advance by RILA), ammunition, dangerous or hazardous devices or substances or any illegal items to any RILA Event.

WHAT TO DO IN CASE OF A CODE VIOLATION?

When to call 911

If you or someone else is in immediate danger or threat of harm, please call 911 immediately and the onsite venue security staff if applicable.

Report to RILA staff
Once the situation or altercation has been secured and/or you are out of harm’s way, please report the incident(s) to an on-site RILA staff person, email conduct@rila.org, or call or text Jenny Keehan, RILA Senior Executive Vice President of Member Services, at 301.706.2605. Please leave a message if your call is not answered. A RILA staff person will respond to all reports of Code violations.

Info to include in Code Violation Report (Please contact us, even if you do not have all information listed below):

  • Your contact information (so we can get in touch with you);

  • Names or descriptions of anyone who was involved in or who witnessed the incident;

  • When and where the incident occurred (please be as specific as possible) and whether it is ongoing;

  • Your account of what occurred. If there is an associated written record (e.g. tweets or messages) please include screenshots or a link;

  • If a police report was issued or if law enforcement or venue security was contacted or involved; and

  • Any other pertinent information.

Please note, RILA cannot guarantee confidentiality of any reports submitted under this Code as information contained in any such report may need to be shared with law enforcement, onsite security staff, insurance companies, the RILA Executive Team and/or the RILA Board of Directors.

RILA Assistance
RILA onsite staff are available to help RILA Event Participants contact local law enforcement, onsite venue security, or otherwise assist Event Participants reporting Code violations including providing assistance to RILA Event Participants who have been subject to harassment or inappropriate behavior during a RILA Event.

Consequences for Failure to Meet Code Requirements
RILA Event Participants must conduct themselves in accordance with this Code at all RILA Events. RILA Event Participants asked to stop or refrain from any behavior in violation of this Code must do so immediately. Violations of this Code may result in, among other things, disciplinary action or expulsion from the RILA Event and/or future RILA Events without a refund at the sole discretion of RILA. RILA reserves the right in its sole discretion to apply any legally appropriate corrective action for Code violations outside of the specific examples noted in the Code.
 

Cookies and Do Not Track Policy

We use cookies for anonymous tracking data.
 

Links to Third Party Sites and Services

Our website or virtual platform may contain links to third party websites, platforms, applications and services not owned and/or operated by us. These links are provided as a service and do not imply any endorsement by us of the activities or content of these sites, applications or services nor any association with their operators. RILA is not responsible for the privacy policies or practices of any third party including websites or services directly linked to our virtual event offerings. We encourage you to review the privacy policies of any third-party site that you link from our website or virtual platform.
 

Intellectual Property

All intellectual property rights in and to the RILA Event, the RILA Event content, and all materials distributed at or in connection with the RILA Event, whether held in-person or virtually, are owned by RILA, its Event sponsors, or its speakers presenting at the Event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the RILA Event, in any form or content or in any materials distributed at or virtually in connection with the Event for any reason without the prior written permission of RILA. For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by RILA or any of its affiliates for the purpose of this Event; nor does this Agreement grant to you any right or license to any other intellectual property rights of RILA or its affiliates, all of which shall at all times remain the exclusive property of RILA and/or its affiliates.
 

Disclaimer of Warranties, Limitation of Liability

RILA gives no warranties in respect of any aspect of the RILA Event or any materials offered or provided at the Event (in-person or virtually) and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The RILA Event is provided on an “as-is” basis. The views, opinions, and positions expressed by the speakers, attendees, or sponsors at the RILA Event are theirs alone and do not necessarily reflect the views, opinions, or positions of RILA or any employee thereof. RILA makes no representations as to accuracy, completeness, timeliness, suitability, or validity of any information presented by speakers, attendees or sponsors at a RILA Event and will not be liable for any errors, omissions or delays in this information or any losses, injuries or damages arising from its display or use. RILA does not endorse, and expressly disclaims all liability relating to, any of the products or services provided by speakers, attendees, or sponsors.
 

Changes to this Notice

If we make any material changes to this Notice or the way we use, share or collect personal Data, we will notify you by revising the “Effective Date” at the top of this Notice, prominently posting an announcement of the changes on our website, or sending an email to the email address you most recently provided us (unless we do not have such an email address) prior to the new policy taking effect. Any changes we make to this Notice in the future will be posted on this page and, where appropriate, notification sent to you by email. Please check back frequently to see any updates or changes to this Notice.

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