Senior Director, Investigations & Enterprise Security
Melanie Millaway is Senior Director of Asset Protection Investigations & Enterprise Security at PetSmart, where she leads enterprise-wide strategies to safeguard company assets, mitigate fraud, and reduce financial risk across stores and eCommerce operations.
Melanie began her career with PetSmart in 2007 and has held a variety of leadership roles within Asset Protection since 2012, including Field Asset Protection Business Partner, Area Director, and Enterprise Physical Security Director. She currently leads and develops high-performing teams across internal and external investigations, eCommerce fraud prevention, and enterprise physical security, ensuring comprehensive protection of the company’s people, assets, and brand.
She spearheaded the development of PetSmart’s Omni-Channel Loss Reduction Strategy and 5-Year Long-Range Plan, driving $30M in loss reduction. Most recently, her team avoided $25M in eCommerce fraud while achieving an industry-leading .19 chargeback rate.
Under Melanie's leadership, her team developed a stratified asset protection solution framework leveraging data-driven methodologies to optimize security placement and risk mitigation strategies that resulted in a 54% shrink reduction in select high-risk locations.
In addition to overseeing $30M+ in security spend, she drives cost-savings initiatives and leads high-impact financial loss prevention projects, including compliance modernization, new investigative reporting platforms, counterfeit detection testing, and the creation of an Emergency Operations Center framework to manage high-risk incidents.
Melanie is known for building strong cross-functional partnerships across HR, Legal, IT, Digital, and executive leadership teams, and for designing investigative frameworks that ensure legal compliance, policy adherence, and operational excellence. She is passionate about leveraging intelligence, data, and collaboration to stay ahead of evolving retail threats.
Monday April 20, 2026
11:30 AM - 12:15 PM
| Risk Ranking Stores: The Data Behind Smarter Protection