Consumer Claims for Returned Products

Presented by David Carpenter and Daniella Main, Alston and B


As retailers work to ensure safe shopping at their stores, many have had to make changes to their refund policies. Plaintiffs attorneys are likely to target these changes as bases for mass action litigation based on breach of contract, unjust enrichment, or a state’s consumer fraud statute. This summary provides retailers with relevant case law and outlines what retailers should expect and anticipate when it comes to claims connected to returned products.

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