Registration Policies

Retailers, Consumer Product Manufacturers, Academic/University, Government, Nonprofit, Student, and Venture Capital/Private Equity Registrations

All registration cancellations and refund requests must be made in writing. Contact RILA at registration@rila.org to cancel your registration or request a refund. Cancellation requests are subject to the following deadlines:

• Cancellation requests received by Friday, November 6, 2026, will receive a refund, less a 10% administrative fee.
• Cancellation requests received between Saturday, November 7, 2026, and Friday, January 15, 2027, will receive a refund, less a 50% administrative fee.
• After January 16, 2027, registrations will not be refunded but may be transferred to another employee of your company until the first day of the conference.

LINK Connect Registrations

Approved LINK Connect attendees who become unable to participate in the LINK Connect Meetings Program are required to suggest one or more substitutes from their organization as a replacement. Acceptance of any substitute is subject to RILA’s prior approval via email.

Should you participate in LINK2027 but not complete your scheduled meetings:

1. RILA will not be responsible for any costs associated with your travel or hotel, and you will not receive any reimbursement.
2. Your credit card will be charged for your registration at the qualifying standard registration rate.
3. You may be rejected from RILA Hosted Programs in future years.

Attendees participating in the LINK Connect program are subject to the program conditions.

Exhibitor, Sponsor, and Solution/Service Provider Registrations

No refunds are available for canceled exhibitor or sponsor packages and/or registration tickets.

If you have questions regarding your company’s registration allotment, email the RILA Partnership team at registration@rila.org.

Retailers

To qualify as a retail attendee, an individual must be an employee of a retail company and may not be engaged as a consultant, contractor, or agent of that company. A retail company is defined by RILA as a company whose core business is selling its inventory of consumer goods directly to end consumers.

Consumer Product Goods

To qualify as a consumer product goods attendee, an individual must be an employee of a consumer product goods company and may not be engaged as a consultant, contractor, or agent of that company. A consumer product goods company is defined by RILA as a company whose core business is selling consumer products directly to end consumers or to retailers for resale to end consumers.

Companies that sell products to retailers for use in their businesses, such as security cameras, point-of-sale systems, or other products intended for use in stores, distribution centers, headquarters, or other locations, do not qualify as consumer product manufacturers for RILA purposes.

Service Providers

Service providers are companies that provide goods or services to the retail industry for use by companies, their stores, or their distribution centers. Individuals attending RILA from a business development perspective are included in this category. This also applies to ports and any logistics company owned by a retailer that provides services to other retailers.

Individuals from service provider companies must contract as an exhibitor, sponsor, or participant in the LINK Connect meetings program to attend a RILA event.