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Refund and Cancellation Policies

Retailers, Consumer Product Manufacturers, Academic/University, Government, Nonprofit, Student, and Venture Capital/Private Equity Registrations 

All registration cancellations and refund requests must be made in writing, no later than February 7, 2025. Contact RILA at registration@rila.org to cancel your registration or to request a refund. Cancellation requests received will be subject to the following deadlines: 

  • Cancellation requests received by Friday, October 17, 2025, will receive a refund, less a 10% administrative fee. 
  • Cancellation requests received between Saturday, October 18, 2025 and Friday, January 23, 2026, will receive a refund, less a 50% administrative fee. 
  • After January 23, 2026, registrations will not be refunded but may be transferred to another employee of your company until the day prior to the first day of the conference. 

LINK Connect Registrations 

Approved LINK Connect attendees who become unable to participate in the LINK Connect Meetings Program are required to suggest one or more substitutes from your organization as your replacement. Acceptance of any substitute(s) is subject to RILA’s prior approval via email. 

Should you participate in LINK2026 but do not complete your scheduled meetings: 

  1. RILA will not be responsible for any costs associated with your travel or hotel, and you will not receive any reimbursement. 
  2. Your credit card will be charged for your registration at the qualifying standard registration rate. 
  3. You may be rejected from our Hosted Programs in future years. 

Attendees participating in the LINK Connect program are subject to the program conditions. 

Exhibitor, Sponsor, and Solution/Service Provider Registrations 

No refunds are available for canceled exhibitor or sponsor packages and/or registration tickets.  
If you have questions regarding your company's registration allotment, email the RILA Partnership team at registration@rila.org.  

Registration Eligibility

RETAILERS

To qualify as a retail attendee, an individual attendee must be an employee of a retail company (not engaged as a consultant, contractor, or agent thereof). A retail company is defined by RILA as a company whose core business is selling its inventory of consumer goods directly to end consumers.

CONSUMER PRODUCT GOODS

To qualify as a consumer product goods attendee, an individual must be an employee of a consumer product good (not engaged as a consultant, contractor, or agent thereof). A consumer product good is defined by RILA as a company whose core business is selling consumer products that it good to sell to end consumers or for resale to retailers to sell to end consumers. Companies that sell products to retailers for use in the business (e.g. security cameras, POS systems, or other products intended for use in the store, DC, HQ, or other locations) do not qualify as consumer product manufacturers for RILA purposes.

SERVICE PROVIDERS

Service providers are the companies that provide goods or services to the retail industry for use by the company, their stores, or their distribution centers. If you are attending RILA from a business development perspective, you would be included in this category. This applies to the various ports and any logistics company owned by a retailer that services other retailers. Individuals from service supplier companies must contract (as either an exhibitor, sponsor, or LINK Connect meetings program) in order to attend a RILA Event.

Registration Confirmations

All registrations will be confirmed, in writing, via email.

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