LINK Connect Retailer Guidelines

8-minute read

LINK CONNECT GUIDELINES FOR HOSTED RETAILERS & CPGs

LINK Connect is facilitating 2,000+ double opt-in meetings between Hosted Retailers & CPGs (Consumer Product Manufacturers) and Solution Providers and we’re excited that you’ll be part of it!

You’ll get:

  • A complimentary ticket to attend LINK2027
  • To meet with up to 8 or 10 participating Solution Providers (depending on your commitment when you registered) who have products, solutions and services that can help your business achieve its goals. Each Hosted Meeting is 15 minutes and double opt-in (you both swiped right).
  • Up to $1,500 travel and hotel reimbursement
  • To join Tabletalks, our peer group roundtable discussions program for Retailers & CPGs. Tabletalks is where it’s at if you want to discuss and debate key industry topics with 5-8 of your peers!

Here’s what you need to do, and when you need to do it. Don’t worry, we’ll help you each step of the way with reminders. If you don’t get an email, check spam (from donotreply.LINK2027@eventpt.com), then let us know at registration@rila.org.

You must

You mustTakes youWe’ll email you onYour deadline is
1. Complete Your Profile
Hosted Retailer & CPG Registration Deadline
10-15 minsMon, Jan 4
9:00 am ET
Fri, Jan 22
6:00 pm ET
2. Select Your Tabletalks5 minsMon, Jan 4
9:00 am ET
Fri, Jan 29
6:00 pm ET
3. Opt In to Hosted Meeting Requests and Request Meetings30-90 minsMon, Feb 1
9:00 am ET
Fri, Feb 5
6:00 pm ET
4. Accept Tabletalks5 minsMon, Feb 1
9:00 am ET
Fri, Feb 5
6:00 pm ET
5. Accept Your Hosted Meetings<5 minsMon, Feb 15
9:00 am ET
Thu, Feb 18
6:00 pm ET
6. Accept Calendar Invites for Hosted Meetings & Tabletalks<10 minsFri, Feb 19
9:00 am ET
Fri, Feb 19
6:00 pm ET
7. Attend LINK and Join Your Hosted Meetings & Tabletalks--Mon, Feb 22
Wed, Feb 24
8. Provide Feedback and Claim Reimbursement<15 minsThu, Feb 25
9:00 am ET
Fri, Apr 16
6:00 pm ET

TIMING OF HOSTED MEETINGS

All the action takes place on Monday, February 22 and Tuesday, February 23 and you’ll be part of it! As a Hosted Retailer & CPG, you must be available for all 16 time slots, however we’ll only schedule you for up to the number of Hosted Meetings you’ve committed to (8 or 10). We’ll send you calendar holds for your time slots when you complete your Profile. You won’t miss any major content sessions to attend your meetings.

2027 RILA LINK Hosted Meetings Schedule

Meetings Schedule (3 Minute Transition)

Monday, February 22, 2027

1:00 PM2:27 PM1:27Session 1
1:00 PM1:15 PM0:15Meeting #1
1:15 PM1:18 PM0:03Transition time
1:18 PM1:33 PM0:15Meeting #2
1:33 PM1:36 PM0:03Transition time
1:36 PM1:51 PM0:15Meeting #3
1:51 PM1:54 PM0:03Transition time
1:54 PM2:09 PM0:15Meeting #4
2:09 PM2:12 PM0:03Transition time
2:12 PM2:27 PM0:15Meeting #5

Monday, February 22, 2027 CONTINUED

4:00 PM5:27 PM1:27Session 2
4:00 PM4:15 PM0:15Meeting #6
4:15 PM4:18 PM0:03Transition time
4:18 PM4:33 PM0:15Meeting #7
4:33 PM4:36 PM0:03Transition time
4:36 PM4:51 PM0:15Meeting #8
4:51 PM4:54 PM0:03Transition time
4:54 PM5:09 PM0:15Meeting #9
5:09 PM5:12 PM0:03Transition time
5:12 PM5:27 PM0:15Meeting #10

Tuesday, February 23 2027

1:45 PM3:30 PM1:45Session 1
1:45 PM2:00 PM0:15Meeting #11
2:00 PM2:03 PM0:03Transition time
2:03 PM2:18 PM0:15Meeting #12
2:18 PM2:21 PM0:03Transition time
2:21 PM2:36 PM0:15Meeting #13
2:36 PM2:39 PM0:03Transition time
2:39 PM2:54 PM0:15Meeting #14
2:54 PM2:57 PM0:03Transition time
2:57 PM3:12 PM0:15Meeting #15
3:12 PM3:15 PM0:03Transition time
3:15 PM3:30 PM0:15Meeting #16

Immediate Next Steps

Book Your Travel & Hotel

  1. Once you’re registered as a Hosted Retailer & CPG, get your travel and hotel booked ASAP!Prices only ever go up and our room block will sell out, so book now to lock in the best prices.
    • Flights: We recommend arriving on Sun, Feb 21 and leaving on Wed, Feb 24.
    • Hotel: We’ve secured preferential rates at the Gaylord Palms.
Jan 4 – Jan 22

Complete Your Profile (takes 10-15 minutes)

You can do this on: Desktop ✅ LINK Mobile App ✅

  1. Start Your Profile on Mon, Jan 4, and complete it by Fri, Jan 22 at 6 pm ET.
    • Tell us about yourself--select from 100+ data points! This information will help participating Solution Providers determine if they want to meet with you.
    • Confirm your availability and we’ll send you invites to block your calendar. As a Hosted Retailer & CPG, you must be available for all 16 time slots, however we’ll only schedule you for up to the number of Hosted Meetings you’ve committed to (8 or 10).
    • You won’t miss any major content sessions to attend your meetings.
    • Share the love! Click Post on Social to tell your X followers and LinkedIn contacts that you’re attending LINK! While you’re there, add your profile photo!
    • If you’re an Organization Adminyou can edit and complete profiles on behalf of Hosted Retailers & CPGs from your organization (they can thank you later!).
      • Check out the Org Admin Pro Tips at the end of these guidelines for more info.
  2. Hosted Retailer & CPG Registration Deadline! To qualify for LINK Connect, Retailers & CPGs must register before Fri, Jan 22 at 6 pm ET. Make sure any of your colleagues who want to get a free Hosted Retailer & CPG ticket for LINK register before the deadline.

Start Your Tabletalks Selections on Mon, Jan 4, and complete them by Fri, Jan 29 at 6 pm ET

  • Tabletalks are 45-minute peer group roundtable discussions with 5-8 Retailer & CPG peers on key industry topics. They’re held during lunch (12:00 PM - 12:45 PM) on Monday, Feb 22 and (12:30 PM - 1:15 PM) on Tuesday, Feb 23, and breakfast (9:00 AM - 10:30 AM) on Wednesday, Feb. 24.
  • Provide your availability for Tabletalks time slots. You’ll then be able to view all topics, and we’ll let you know if any fall outside your selected times. Tell us what questions you'd like discussed, and any Organizations you'd prefer not to be placed with (yes, you can avoid competitors).
  • Organization Admins cannot select Tabletalks (or do any other Tabletalks actions) on your behalf.
Feb 1 – Feb 5

Opt In to Hosted Meeting Requests and Request Meetings! (takes 30-90 minutes)

You can do this on: Desktop ✅ LINK Mobile App ✅

  1. Start opting in to Hosted Meeting requests and requesting meetings on Mon, Feb 1 and complete by Fri, Feb 5 at 6 pm ET.
    • You must opt in to Hosted Meeting requests from (or request meetings with) at least 24 organizations.
      • We'll schedule only 8 or 10 Hosted Meetings max depending on your commitment when you registered.
    • Opt In to Hosted Meeting Requests:
      • Hosted Meeting requests you’ve received from participating Solution Providers will be displayed at the top of the screen when you log in.
      • Just click ‘Very Interested’ or ‘Interested’ to opt in. Opt-ins are saved automatically as you go.
        • ‘Very Interested' opt-ins (and meeting requests) get scheduled first, before 'Interested' ones.
    • Request Meetings with Solution Provider Organizations:
      • You should request to meet every organization you’re interested in meeting with. You won’t have >1 Hosted Meeting with the same organization.
      • Just click ‘Very Interested’ or ‘Interested’ to request a meeting. Meeting requests are saved automatically as you go.
        • You can provide a specific reason why you want to meet an organization.
      • Don’t wait until the last minute to request meetings! Tools like Bookmarks allow you to start requesting meetings and come back if needed to finish them.
  2. Org Admins: You can opt in to Hosted Meeting requests and request meetings on behalf of Hosted Retailers & CPGs from your organization.

Accept Your Tabletalks Assignment(s): If you’ve been assigned Tabletalks, you’ll get your assignment(s) on Mon, Feb 1 and you must accept them by Fri, Feb 5 at 6 pm ET. Tabletalks is where it’s at if you want to broaden your peer network as well as discuss and debate key industry topics!

Feb 15 – Feb 18

Accept Your Hosted Meetings (takes less than 10 minutes)

You can do this on: Desktop ✅ LINK Mobile App ✅

  1. On Mon, Feb 15, you’ll receive an email to review and accept each of your Hosted Meetings. Please do this by Thu, Feb 18 at 6 pm ET. It won’t take more than 10 minutes(if that!).
    • As a Hosted Retailer & CPG, you must accept all (no more than 8 or 10 depending on your commitment when you registered) your Hosted Meetings by Thu, Feb 18 at 6 pm ET (takes <10 minutes).
    • Failure to do this by the deadline will mean you cannot participate in the Hosted Retailers & CPGs Program and your LINK ticket will be canceled.
Feb 19

Accept Calendar Invites for Hosted Meetings & Tabletalks

  1. Accept Your Hosted Meetings Calendar Invites: On Fri, Feb 19 you’ll receive a calendar invite for each Hosted Meeting, including details of precisely who you’ll meet from each Solution Provider. YOU MUST ACCEPT all calendar invites THE SAME DAY by 6 pm ET. This is a quick turnaround, but it won’t take more than 5 minutes.
    1. We can’t change any meeting times (fun fact: the Hosted Retailers & CPGs Program is enabling 2,000+ meetings!) and cannot reschedule meetings.
    2. If a person you’re scheduled to meet is no longer available, we’ll let you know--people have emergencies, so this does happen once in a while!
    3. If you’re no longer planning on attending LINK, let us know at registration@rila.org.

Accept Your Tabletalks Calendar Invite: On Fri, Feb 19, you’ll receive separate calendar invites for your Tabletalk. Please accept it THE SAME DAY by 6 pm ET. The only change we can make to your Tabletalks assignment is to drop you from it. Tabletalks are super fun, informative, and they always get high marks by participants!

  • Important note: We won’t know if you reject a Tabletalks calendar invite! So email us at registration@rila.org if you really can’t make it to a Tabletalk.
Feb 22 – Feb 23

LINK Time! Join Your Meetings!

  1. Join Your Hosted Meetings: As a Hosted Retailer & CPG,you must join all your scheduled meetings (no more than 8). Here’s what you need to know:
    1. Where are the meetings? All meetings are held in a dedicated Hosted Retailers & CPGs Program area and each meeting is assigned a table number.
    2. How do I know where to go? Check the LINK mobile app or your calendar invites for the assigned table number for each meeting, and at the start of each scheduled meeting proceed directly to the assigned table. Your meetings will not all be at the same table.
    3. What happens if the person I’m meeting isn’t there? Give them 5 minutes and if they’re still not there, click the “Mark as No Show” button in the LINK mobile app. If you end up meeting them later, you can undo “Mark as No Show”.
    4. What happens if the meeting overruns? There is a short transition time between time slots to allow you to get to your next meeting.
    5. What can I do on the LINK mobile app? You can take notes, request follow-ups, view the contact details of people you met and “Mark as No Show” in the app.

Join Your Tabletalks:

  1. When are the Tabletalks: Tabletalks are held during lunch hours at LINK2027 Monday and Tuesday, and breakfast on Wednesday. Sessions will run on Monday, Feb. 22 from 12:00 PM and 12:45 PM, Tuesday, Feb. 23 from 12:30 PM and 1:15 PM, and Wednesday, Feb. 24 from 9:00 AM to 10:30 AM, lasting 45 minutes each.
  2. Where are the Tabletalks? All Tabletalks are held in a dedicated Tabletalks area and each Tabletalk is assigned a table number (check your calendar invite or the mobile app for the table number). Lunch will be available in the Tabletalks area starting from 11:30 am ET on Monday, Feb 22 and from 12:00 pm ET on Tuesday, Feb 23.
  3. How do we start the discussion? Discussions will either be led by a facilitator, who will kick off and facilitate the discussion or will have a randomly assigned “Starter” who should kick off by introducing themselves. Each intro should be no more than 60 seconds, and each participant should call on another to introduce themselves. The last participant to do an intro should read the first of the suggested questions to start the conversation, then everyone should help move the conversation along.
  4. Will my contact details be shared with participants at my Tabletalk? Yes, all Tabletalks participants’ contact details will be shared via “My Schedule” in MyExperience after the Tabletalk takes place. It will also be included in the Post Event Summary Report.
Feb 25 onwards

Provide Feedback and Claim Reimbursement

You can do this on: Desktop ✅ LINK Mobile App ✅

  1. Help us to help you! On Thu, Feb 25, you will receive an email to provide feedback on your meetings, the meetings program, Tabletalks (if you participated) and the event to help us improve LINK--please share your thoughts!
    1. Once you provide feedback, you can download a summary of your meetings, including your notes and contact details of who you met.
    2. You’ll also be able to download your LINK2027 Summary. In it you’ll find information about the programs you participated in and any agenda sessions, speakers or attendees you bookmarked or took notes on.
  2. Show me the money! From Wed, Mar 10- Friday April 16, you can provide details for reimbursement
    1. You must have provided feedback within the time frame to claim your reimbursement. No submissions after the deadline will be accepted.

SOME FINE PRINT: Our participant list is confidential, and shouldn’t be (1) shared with anyone else, (2) downloaded or (3) used other than as described by us. Based on information you receive as part of the Hosted Retailers & CPGs Program, you can’t solicit participants (including individuals you’re scheduled to meet prior to your meetings) outside of the event other than as we permit. If you breach this provision, you may be eliminated from further participation and barred from future programs. Do not assume that requests (or opt-ins) to meet with you as part of the Hosted Retailers & CPGs Program indicate any interest in meeting with you outside of the Hosted Retailers & CPGs Program.

Organization Admins: Pro Tips

If you’re an Org Admin, here’s some some more helpful info:

  • Completing Org Admin tasks: To help complete Hosted Retailers & CPGs Program action items for Hosted Retailers & CPGs from your organization, you’ll need to use your desktop (the mobile app does not support Org Admin activities). If you’re a Hosted Retailer & CPG just completing action items for yourself, you can use the mobile app.
StageFromToOrg Admin can
1. Complete Your ProfileMon, Jan 4Fri, Jan 22Complete tasks
Select your TabletalksMon, Jan 4Fri, Jan 29Not applicable
(Org Admins cannot complete Tabletalks tasks)
2. Opt In to Hosted Meeting Requests and Request MeetingsMon, Feb 1Fri, Feb 5Complete tasks
Accept TabletalksMon, Feb 1Fri, Feb 5Not applicable
(Org Admins cannot complete Tabletalks tasks)
3. Accept Your Hosted MeetingsMon, Feb 15Thu, Feb 18View only
4. Accept Calendar Invites for Hosted Meetings & TabletalksFri, Feb 19Fri, Feb 19Not applicable
5. Attend LINK and Join Your Hosted Meetings & TabletalksMon, Feb 22Tue, Feb 23Complete tasks
6. Provide Feedback and Claim ReimbursementThu, Feb 25Fri, Apr 16View only
  • ‘Manage Participants & Roles’ screen:From this screen you can:
    • Select who you want to manage: Go to ‘Manage Participants & Roles’ and select the Hosted Retailers & CPGs from your organization that you want to ‘Manage As Org Admin’. Voilà–you can help complete action items for them.
    • Add or Assign Org Admins: Need some Org Admin backup? Click ‘Add New Org Admin’ to add unregistered individuals as Org Admins, or click ‘Assign’ to assign registered attendees as Org Admins.
  • Opt In to Hosted Meeting Requests and Request Meetings stage:
    • ‘Manage Organization’s Participants’ Requests & Opt-ins’ screen: If you want to help opt in to Hosted Meeting requests or request meetings for some or all of the Hosted Retailers & CPGs you’re managing, check the boxes next to their names.
    • Collaboration & Efficiency tools:Just like regular program participants, Org Admins can use the full range of collaboration and time-saving features:
      • Bookmarks: If you’re not sure you want to request to meet someone (for the Hosted Retailers & CPGs you’re requesting meetings for, or yourself if you’re a Hosted Retailer & CPG), simply Bookmark them and decide later (they’ll be under ‘Bookmarks’).
      • Saved Lists: Click 'Save List' to name and save a specific search/filter result so you can come back to it later (it’ll be under 'My Lists').
    • Meeting Requests Progress: Click the tooltip at the top of the screen to track the progress of Hosted Retailers & CPGs you’re helping manage against their recommended minimum number of opt-ins to Hosted Meeting requests and their own meeting requests.
  • Accept Meetings onwards:From the Accept Your Meetings stage onwards, you may view the ongoing progress and status of the Hosted Retailers & CPGs you want to manage, including:
    • View if they have accepted their meetings
    • View their scheduled meetings
    • View if they have provided feedback

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