Tuesday, August 18, 2015 2:30 PM EST
Claude Verville, Vice President, Loss Prevention, Safety
& Hazmat, Lowe's Companies, Inc.
Scott Draher, Director, Loss Prevention Process &
Strategy, Lowe's Companies, Inc.
EAS technology has been used in retail for nearly 50 years
to protect inventory. While realigning
core efforts around the company's customer experience strategy, Lowe's asset
protection team faced a challenge around the long-term viability of their EAS
platform. This session will illustrate how Lowe's AP executives dealt with the
declining relevance of their EAS infrastructure in a hyper-competitive
environment where retailers must find a balance between minimizing loss and
enhancing shopper experience. Lowe's developed a holistic approach around their
EAS solution and leveraged technology to reduce false alarms, improve
transaction throughput, minimize internal theft, reduce labor cost and
work-related injuries, and improve the overall customer experience.