Agenda

GENERAL SESSIONS, BREAKOUTS & NETWORKING EVENTS


Below is the full schedule for all events and activities during the conference. The schedule will be updated and details will be added over the coming months.

Click here to download the Agenda-at-a Glance. (as of 2/2/2017)

Sunday, April 9

 

1:00 PM – 6:30 PM
Room: Empire Foyer

Registration and Information Desk Open

Pick up your registration materials here, along with answers to all your questions.



 

4:30 PM – 5:00 PM
Room: Strand 13

Conference Orientation

Whether you are a first time or seasoned attendee, come to  this pre-session to ask questions of, learn tips from, and network with conference steering committee members and RILA staff.



 

 

5:00 PM – 6:30 PM
Room: Empire Foyer

Colleagues and Cocktails

Help us kick off the conference at the welcome reception where you can reconnect with industry friends, network with your peers and enjoy drinks and light fare.



 

Monday, April 10

 

7:00 AM – 6:00 PM
Room: Empire Foyer

Registration and Information Desk Open

Pick up your registration materials here and get answers to all your questions.​​



 

 

7:00 AM – 7:45 AM
Room: Empire Foyer

Sponsored by The Zellman Group

Breakfast

Join us for breakfast and networking before the day begins.



 

 

8:00 AM – 8:30 AM
Room: Empire Ballroom A-B

Welcome & Conference Kickoff

Please join us as we kickoff the annual Retail Asset Protection Conference!


Lisa LaBruno, Senior Vice President, Retail Operations, RILA
 

 

8:30 AM – 9:15 AM
Room: Empire Ballroom A-B

Sponsored by Tyco Retail Solutions

Opening Keynote: Perspectives From the C-Suite

Richard Ashworth, president of pharmacy & retail operations of Walgreens, will discuss the transformative changes impacting retail, the dynamic evolution of their asset protection strategies and the AP team's essential role in the company's overall success.


Richard Ashworth, President, Pharmacy & Retail Operations, Walgreen Co.
 

 

9:15 AM – 10:15 AM
Room: Empire Ballroom A-B

Sponsored by Vector Security Networks

Can You Hear Me Now? The Key to Effective Communication

More than ever, success in business depends on your ability to communicate. Understanding your communication partner empowers you to tap into the motivations, experiences and style of communication that drives them. In this session, you will hear how to identify different learning styles and how principles of accelerated learning can help you adjust your style of information sharing to promote strong and trusting relationships with internal business partners and external stakeholders.


Kimberly Overton, Chief Resource Prosecutor, North Carolina Conference of District Attorneys
 

 

10:15 AM – 10:45 AM
Room: Empire Foyer

Sponsored by Haynes & Boone

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

10:45 AM – 12:00 PM
Room: Empire Ballroom C

Sponsored by Verisk Retail

Business Intelligence and Analytics Open Forum

BREAKOUT TRACK: BUSINESS INTELLIGENCE & ANALYTICS

Participate in a facilitated discussion focusing on the latest trends in business intelligence and data analytics.  Benchmark your current data capabilities against those of other  leading retailers, gain insight into how data can enhance your existing programs and share your successes with other retailers. This is a great opportunity to leverage the industry's brain power!

Session developed by Conference Steering Committee Member(s) Andy Jones and Joan Sparks.


Open Forum Facilitator:

Scott Glenn, Vice President & Chief Security Officer, Sears Holdings Corporation,

Andy Jones, Director, Logistics Loss Prevention & Safety, Tractor Supply Company,

Joan Sparks, Director, Marketing, Tyco Integrated Security,

Kelli Woelfel, Vice President, Industry Solutions, Profitect
 

 

10:45 AM – 12:00 PM
Room: Strand 10

Crimes Against Business Open Forum

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

The nature and extent to which retailers are exposed to criminal risk can vary by segment. In this roundtable session, attendees will be segregated by retail segment for the chance to benchmark on top challenges and leading practices for mitigating risk with their segment peers.  Each segment will then share insights and learnings with the broader group.

Session developed by Conference Steering Committee Member(s) Adam Alford and Faith Clarke.


Open Forum Facilitators:

Adam Alford, Senior Director, Asset Protection, GameStop Corp.

Faith Clark, Divisional Manager, Loss Prevention & Safety, Publix Super Markets, Inc.
 

 

10:45 AM – 12:00 PM
Room: Empire Ballroom D

Preparing Your Associates to Survive An Active Shooter

BREAKOUT TRACK: WORKPLACE SAFETY

Over the past several years, the Retail AP Conference has served as a platform for showcasing retailers' progress in training to active shooter situations. You last saw clips of retailers' active shooter training videos at various stages of production and roll-out. In this session, you'll watch retailers' active threat training videos in their entirety.  See for yourself how two retailers are training their associates to protect themselves against an active shooter, gain insight into the challenges they faced throughout the development process and hear the impact their videos have had on their associates.

Session developed by Conference Steering Committee Member(s) Lisa LaBruno.


Moderator: Lisa LaBruno, Senior Vice President, Retail Operations, RILA

Bob Oberosler, Group Vice President, Asset Protection, Rite Aid Corporation

Dennis Wamsley, Director, Loss Prevention & Safety, Publix Super Markets, Inc.
 

 

10:45 AM – 12:00 PM
Room: Strand 12

Total Retail Loss

BREAKOUT TRACK: OPERATIONAL LOSS

Last fall, RILA announced the results of a two-year long research project commissioned by its Asset Protection Leaders Council, "Beyond Shrinkage: Introducing Total Retail Loss". This first ever study examines how the retail industry understands the nature and extent of all the potential types of losses they presently experience with a view to developing a new definition of loss and associated typology fit for the 21st Century retailing landscape. In this panel discussion, retailers that have adopted the Total Retail Loss typology will share their insight into the research, their approach to implementation and the benefits they have experienced across the enterprise. (For the full report and a 60-second summary, access this session via the conference app.)

Session developed by Conference Steering Committee Member(s) Lisa LaBruno.


Perry Resnick, Division Vice President, Asset Protection, Recreational Equipment, Inc. (REI)

Tim Gorman, Divisional Vice President, Asset Protection Solutions, Walgreen Co.

Professor Adrian Beck, Head of Department, Department of Criminology, University of Leicester
 

 

10:45 AM – 12:00 PM
Room: Strand 13

Leading by Influence

BREAKOUT TRACK: LEADERSHIP & DEVELOPMENT

Some people are fortunate to have the natural ability to influence others. The rest of us have spent our career trying to master this essential skill. Come to this session if you are still a work in progress to learn more about influential leadership: what skill set is needed to  be an influential leader, how to practice this skill in your everyday interactions, and how to approach conversations to gain buy in by using your own personal influence.  Expect to learn from your peers and to practice your new found skills in a fun and interactive setting.

Session developed by Conference Steering Committee Member(s) Julie Giblin and Tina Sellers.


Open Forum Facilitators:

Julie Giblin, Vice President, Loss Prevention, ULTA Salon, Cosmetics & Fragrance, Inc.

Tina Sellers, Director, Loss Prevention, Delhaize America Shared Services Group, LLC
 

 

10:45 AM – 12:00 PM
Room: Strand 11

Workplace Safety Open Forum

BREAKOUT TRACK: WORKPLACE SAFETY

Come and join us for spirited discussion and bench marking as we engage in small group discussion and solutioning for the safety items that are currently driving retailers crazy. This is a great opportunity for you to discuss your approach to safety with your peers and to add a few new contacts to your expanding network for future conversations and lifeline calls. The Workplace Safety group is passionate about protecting people, driving compliance and contributing to the bottom line. To those ends, this is a group that is always willing to share and help you compress your learning curve as you navigate towards solutions. So join us, throw in your two cents on pertinent topics such as responses to the record-keeping updates, how to incentivize your team appropriately, creating lasting cultures of safety, and more. Better yet, bring your discussion items with you to the session, the group is here to help.

Session developed by Conference Steering Committee Member(s) Hank Jones and Steve Middleton.


Open Forum Facilitators:

Hank Jones, Director, Safety, HazMat, & RDC, Lowe's Companies, Inc.,

Steve Middleton, Director, Asset Protection, Rite Aid Corporation,

Matt Saxon, Senior Manager, Risk & Safety, Recreational Equipment, Inc. (REI)
 

 

12:00 PM – 12:45 PM
Room: Empire Ballroom A-B

Sponsored by Alchemy Systems

Luncheon

Network with your peers over lunch before heading to the exhibit hall preview!



 

 

12:00 PM – 12:30 PM
Room: Elite Hall

Exhibit Hall Prep

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12:45 PM – 1:45 PM
Room: Elite Hall

Exhibit Hall Preview

Get a first look at the exhibit hall, chart your course for later or engage in early dialogue with retailers and solution providers.



 

 

2:00 PM – 2:45 PM
Room: Empire Ballroom C

Sponsored by Verisk Retail

Innovating the Traditional Retail Landscape with Prescriptive Analytics

BREAKOUT TRACK: BUSINESS INTELLIGENCE & ANALYTICS

What if there was a simple solution that leveraged advanced analytics to solve the daily problems that arise in stores, eliminated the need for long-form reports and got back the hours spent analyzing data and pattern irregularities? For one leading retailer, that solution is prescriptive analytics technology. Hear how Walgreens is using prescriptive analytics to pick up on irregular patterns in stores, send targeted messages to employees, resolve inefficiencies, and increase profits. Leave the guesswork behind!

Session developed by Conference Steering Committee Member(s) Todd Lyle.


Seth Hughes, Senior Manager, Technology and Omnichannel Fraud, Walgreen Co.,

Mike Hourigan, Lead Asset Protection Director, Walgreen Co.,

Angela Branstrom, Asset Protection Manager, Walgreen Co.
 

 

2:00 PM – 2:45 PM
Room: Strand 11

Sponsored by Verisk Retail

The Value Proposition of Strong Cross-Functional Partnerships

BREAKOUT TRACK: BUSINESS INTELLIGENCE & ANALYTICS

Do your merchants, supply chain and other business partners have the essential data, resources and analytical horsepower to make sound business decisions? Do they understand how their decisions affect not only top-line sales but other P&L elements on the way to the bottom-line? Working directly with merchandising, supply chain and other cross functional business partners to propel data-driven, customer-focused business decisions that drive sales and minimize loss is critical to moving your business forward. This session will explore proven leading practices for AP to establish, cultivate and maintain productive partnerships with key players within your organization.

Session developed by Conference Steering Committee Member(s) Ken Peschier and Read Hayes.


Dennis Lenahan, Director, Merchandising, Lowe's Companies, Inc.

Jessica Verran, Manager, Merchandise Shrink Control, Lowe's Companies, Inc.

Damon Chappell, Manager, Merchandise Shrink Control, Lowe's Companies, Inc.
 

 

2:00 PM – 2:45 PM
Room: Strand 12

Star Witness? A Prosecutor's Guide to Testifying

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

Your investigation doesn't end once the subject is arrested.  In fact, it's only the beginning! Probable cause hearing, deposition, grand jury, trial…Your testimony could be the difference between a dismissal and a conviction. Don't make the mistake of thinking there is nothing to it. Come to this session to learn how to persuasively articulate your case and present yourself as a credible witness in the eyes of a judge and jury.


Kimberly Overton, Chief Resource Prosecutor, North Carolina Conference of District Attorneys
 

 

2:00 PM – 2:45 PM
Room: Strand 13

Organized Disruption: Unlock Employee Engagement in Your Asset Protection Program

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

The retail workforce continues to evolve with the advancement of technology and sociocultural evolution. Developing and maintaining an effective awareness program is the challenge for many asset protection executives. These professionals must be willing to set aside previous methods and biases in order to fully leverage new thinking and ideas that lead to the reduction of retail loss. The panel of presenters will provide different approaches and philosophies to increase engagement while progressing asset protection awareness programs in different retail environments.

Session developed by Conference Steering Committee Member(s) Frank Johns.


Moderator: Steve Sell, Vice President, Global Sales & Marketing, CONTROLTEK USA,

Tristen Shields, Field Director, Asset Protection, Lululemon Athletica, Inc.,

Stephen McIntosh, Regional Asset Protection Manager, Lululemon Athletica, Inc.,

Al Robinette, Senior Manager, Loss Prevention, Destination Maternity Corporation
 

 

2:00 PM – 2:45 PM
Room: Strand 10

Changing the Game - Building Your Bench Organically

BREAKOUT TRACK: LEADERSHIP & DEVELOPMENT

When  retailers are building their asset protection teams they look to recruit individuals that have "experience" in the field. As much as they understand the importance of the specific skill sets that most AP practitioners bring in from outside the company, Dick's Sporting Goods has invested significant time and effort into building an internal "farm system." In this session Dick's Sporting Goods will provide an update to their five-year effort to leverage store operators to build their world class AP  team to support rapid growth as the premier sporting goods retailer in the U.S.

Session developed by Conference Steering Committee Member(s) David Lund.


Ron Clayton, Regional Director, Loss Prevention, DICK'S Sporting Goods, Inc.,

Keith Hunter, Regional Director, Loss Prevention, DICK'S Sporting Goods, Inc.,

Jessica Pierce, District Manager, Asset Protection, DICK'S Sporting Goods, Inc.,

Josh Meins, District Manager, Asset Protection, DICK'S Sporting Goods, Inc.
 

 

2:00 PM – 2:45 PM
Room: Empire Ballroom D

Omnifraud, Protecting Profits and Brands

BREAKOUT TRACK: OPERATIONAL LOSS

With the explosion of omnichannel retailing, many retail asset protection teams and product manufacturers are working to develop robust online fraud programs that defend against chargebacks, re-sellers and fraud. This session will explore how asset protection can deliver value to the online retail space by mitigating risk and maximizing profit. Attend this session whether your AP team supports ecommerce fraud directly or provides cross-functional guidance.

Session developed by Conference Steering Committee Member(s) Jake Gillette and Barry Poole.


Dave O'Brien, Senior Director, Asset Protection, Safety & Environmental, Cabela's Inc.,

Pete Barker, Manager, Omnichannel Fraud, DICK'S Sporting Goods, Inc.,

Rich Widup, Associate Director, Global Corporate Security, Mead Johnson Nutrition
 

 

2:00 PM – 2:45 PM
Room: Bolden 6

What to Expect from the New OSHA

BREAKOUT TRACK: WORKPLACE SAFETY

With a new all Republican government coming into power in Washington, there are likely to be many changes in OSHA's agenda and workplace safety policy overall. The administration will likely address some of the actions taken by the Obama administration, but which ones, and to what degree remain key questions. This session will explore some of the possibilities, including what might happen to OSHA's recently issued regulation that will impact the use of drug testing and safety incentive programs.

Session developed by Conference Steering Committee Member(s) Kelly Foelber.


Marc Freedman, Executive Director, Labor Law Policy, U.S. Chamber of Commerce

Jan Simonsen, Member & Shareholder, Carr Maloney
 

 

2:45 PM – 3:00 PM
Room: Empire Foyer

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

3:00 PM – 4:00 PM
Room: Empire Ballroom A-B

Getting Left of Bang: How Behavioral Analysis Can Change Outcomes

The ability to observe, classify, assess and communicate nonverbal behavior empowers protectors to proactively recognize potential threats before a crime occurs. Experience how the observation process involves both intuitive decision-making and the deliberate analysis of situations, persons, and the environment. Behavioral analysis can enhance your ability to make assessments about individual people and enhance your understanding of the timeline of threatening events that can impact human capital, inventory, and customers.


Patrick Van Horne, Co-Author of Left of Bang
 

 

4:00 PM – 6:00 PM
Room: Elite Hall

Sponsored by Axis Communication

Networking in the Exhibit Hall

Experience game-changing technology while networking with your industry peers.



 

Tuesday, April 11

 

7:00 AM – 6:00 PM
Room: Empire Foyer

Registration and Information Desk Open

Pick up your registration materials here and get answers to all your questions.



 

 

7:00 AM – 7:45 AM
Room: Empire Foyer

Sponsored by Nedap

Breakfast

Join us for breakfast and networking before the day begins.



 

 

8:00 AM – 8:15 AM
Room: Empire Ballroom A-B

Welcome Remarks


Jess Dankert, Senior Director, Retail Operations, RILA
 

 

8:15 AM – 9:15 AM
Room: Empire Ballroom A-B

Sponsored by The Retail Equation/Sysrepublic

Whole Community Preparedness for Evolving Threats and Hazards

Local homeland security/emergency management and private sector leaders share how they are preparing for emerging and evolving threats and hazards. Civil unrest events and disasters along the coast and the south central United States have become increasingly more complex, geographically diverse, and consequential. Panel members will share thoughts on integrating with retail and private sector partners to achieve improved resiliency. And, they will discuss the unique threats and hazards that are emerging and therefore deserving of innovative and integrated problem solving from units of government and private sector, alike.


Moderator: Rob Glenn, Director, Private Sector Division, FEMA Private Sector Division

Bob Vranek, Vice President, Loss Prevention, Belk, Inc.

Don Knox, Director, Enterprise Security, Crisis Management, and Business Continuity, Sears Holdings Corporation

Aaron Miller, Director, New Orleans Office of Homeland Security and Emergency Preparedness

JoAnne Moreau, Director, Baton Rouge Mayor's Office of Homeland Security and Emergency Preparedness
 

 

9:15 AM – 9:30 AM
Room: Empire Foyer

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

9:30 AM – 10:15 AM
Room: Empire Ballroom C

Sponsored by Verisk Retail

What Ugly Truths Are Lurking in Your Data? Leveraging Prescriptive Analytics to Open Pandora's Box

BREAKOUT TRACK: BUSINESS INTELLIGENCE & ANALYTICS

In today's fast-paced retail environment, asset protection teams are tasked with juggling multiple priorities and doing more with less. How can you ensure nothing important is being missed? ascena retail group will share how it leverages internal data through the use of prescriptive analytics to guide decision-making across multiple banners in a timely and detailed manner and with precision. See how one retailer uncovered losses that would have otherwise stayed undetected, including online returns based on bad sizing, suspicious cashier behaviors, gift card fraud and more. You'll leave this session with tools for uncovering the ugly truths that are lurking in your data!

Session developed by Conference Steering Committee Member(s) Hedgie Bartol.


Eric Pidgeon, Director, Global Operations and Safety, Ascena Retail Group, Inc.,

Scott Pethuyne, Senior Manager, Analytics, Ascena Retail Group, Inc.,

Guy Yehiav, Chief Executive Officer, Profitect
 

 

9:30 AM – 10:15 AM
Room: Strand 11

Building An Effective L & D Model

BREAKOUT TRACK: LEADERSHIP & DEVELOPMENT

This session will showcase how Sears Holdings Corporation's Asset & Profit Protection team built an effective Learning & Development Team from an idea to an innovative and impactful support team.  Follow their journey from the very onset and take away some key learnings and building blocks on how you can develop or improve your L & D Strategy.

Session developed by Conference Steering Committee Member(s) Nadine Lajeune.


Lisa Kane, Senior Director, Asset & Profit Protection, Learning & Development, Sears Holdings Corporation,

Rocco Speziale, Director, APP Learning & Development, Sears Holdings Corporation
 

 

9:30 AM – 10:15 AM
Room: Strand 12

Mitigating Losses from Social Engineering, Victim Assisted, and Gift Card Fraud

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

The retail industry is experiencing an increase in social engineering and victim assisted fraud targeting 3rd party gift cards. In this session, you will gain insight into how actors are perpetrating phone based, internet based, and victim assisted scams. And, you will hear about proven prevention and mitigation strategies as well as effective methods for  recovering funds.

Session developed by Conference Steering Committee Member(s) Todd Lyle and Adam Alford.


Adam Alford, Senior Director, Asset Protection, GameStop Corp.

Jonathan Baker, Senior Manager, Multichannel Investigations, GameStop Corp.

Nigel Carty, Manager, Risk and Fraud Management, InComm
 

 

9:30 AM – 10:15 AM
Room: Bolden 6

Asset Protection Challenges in an Omni-Channel World

BREAKOUT TRACK: OPERATIONAL LOSS

The various methods stores utilize to fulfill online orders can result in benefits to the retailer but can also create loss vulnerabilities, including associate dishonesty, inaccurate selection and billing, customer fraud and associate injuries. This session will explore in depth how omnichannel retailing impacts asset protection and steps AP teams have taken to offset emerging avenues of loss.

Session developed by Conference Steering Committee Member(s) Dennis Wamsley and Wally Walker.


Matt Brenner, Senior Manager, Digital Loss Prevention, Gap Inc.

Joe Darnell, Manager, Loss Prevention Administration, Delhaize America Shared Services Group, LLC
 

 

9:30 AM – 10:15 AM
Room: Strand 10

The Risks and Rewards of your Loyalty Program

BREAKOUT TRACK: OPERATIONAL LOSS

CRM programs have evolved from a simple tool to encourage customer loyalty to complex platforms capturing massive amounts of customer data. This data is a key part of the analysis used to make critical business decisions in almost every part of the company. If the data isn't accurate, the impact to the business can be crippling. In this session you will receive insight as to how this data is used, why the integrity of this data is so important and how one retailer has utilized systems and procedures to identify risks and reduce fraud so that the CRM goals are obtained.

Session developed by Conference Steering Committee Member(s) Cheryl Blake and Debbie Maples.


Joe Biffar, ‎Director, Loss Prevention and Security, Chico's FAS, Inc.,

Michael Vogel, Director, National Accounts, Verisk Retail
 

 

9:30 AM – 10:15 AM
Room: Strand 13

Safe Lifting Strategies and Demonstrations

BREAKOUT TRACK: WORKPLACE SAFETY

Safe Lifting Strategies and concepts have been shared in the past along with Tractor Supply's journey to adapting and adopting these new techniques. This session would be a quick follow up to the session held in 2016 while introducing new techniques. This session would be 75% more interactive involving audience participation with actual demonstrations of products being handled, lifted and moved that are often overlooked or are counter-intuitive but make perfect sense when seen and practiced.

Session developed by Conference Steering Committee Member(s) Andy Jones.


Matt Kelly, Manager, Loss Prevention & Safety, Tractor Supply Company,

Bryan Deemer, Manager, Loss Prevention and Safety, Tractor Supply Company
 

 

9:30 AM – 10:15 AM
Room: Empire Ballroom D

Emerging ORC Scams: What You Don't Know WILL Hurt You

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

Criminal perpetrators continue to find new ways to commit large scale theft and fraud against retailers and new online sites to sell stolen product. It is essential for the industry to share early information about never-seen-before MOs so investigators are positioned to spot criminal activity, deter offenders and mitigate loss. Attend this session to hear an overview of some emerging ORC scams, vulnerabilities that enabled perpetrators to commit their criminal acts and steps to mitigate compromises. And, hear how one online auction site is partnering with retail to help combat ORC.

Session developed by Conference Steering Committee Member(s) Lisa LaBruno and Stacie Bearden.


Jamie Bourne, Manager, Organized Retail Crime, Western Division, The Home Depot, Inc.

Christopher Onyon, Manager, Investigations, Offer Up
 

 

10:15 AM – 10:45 AM
Room: Empire Foyer

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

10:45 AM – 11:45 AM
Room: Empire Ballroom A-B

Generational BlindSpots: How to Communicate Across Generations

The generations topic isn't new – many audiences have heard at least one presentation or read multiple articles on the topic. Some may even have Millennial fatigue as they tire of talking about the youngest generation in the workforce. Generational BlindSpots provides a fresh way of looking at the topic by digging into impactful trends that different generations have championed. From Millennials and their disruption of hierarchy that has ushered in the era of the network, to Boomers and the way they continue to rage against aging and redefine what it means to retire, to everything about retaining the forgotten middle child generation of Gen Xers, Generational BlindSpots will shed light on these fascinating trends, provide example through numerous case studies, and provide actionable tips for you to recruit, retain, and engage every generation in the workforce.


Hannah Ubl, Gen Junkie, Research Nerd and Communication Wizard, BridgeWorks: The Generations People
 

 

11:45 AM – 1:00 PM
Room: Elite Hall

Lunch in the Exhibit Hall

Join us for lunch and networking in the exhibit hall.​​​​



 

 

1:15 PM – 2:15 PM
Room: Empire Ballroom A-B

Sponsored by Verint Systems

Information Overload: Making the Most out of Internet and Social Media Investigations

The amount of information retrievable from the Internet can be overwhelming and burdensome for retail asset protection investigators. With time short, budgets tight, and a need to find reliable information, harnessing the social web has become an integral part of work for any AP investigator. This session will examine the top online sources investigators can leverage and leading practices for conducting open source searches discreetly to avoid confrontation or alarm. This one hour session will save you countless hours in the long run.


Cynthia Hetherington, President, Hetherington Group
 

 

2:15 PM – 2:45 PM
Room: Empire Foyer

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

2:45 PM – 3:30 PM
Room: Strand 10

Sell More and Lose Less: Quantifiable Benefits of RFID

BREAKOUT TRACK: OPERATIONAL LOSS

Retailers are finding that RFID technology can positively influence sales due to improvements in inventory accuracy and omnichannel fulfillment. Presenters Bill Connell and Steven Keith Platt will cover use cases from a fifteen month, independent research study at Macy's including "pick to the last" inventory for omnichannel fulfillment, and inventory distortion related to loss prevention.  This session will offer insights useful for retailers in any sector, on subjects such as research methodology, source tagging, and operations.

Session developed by Conference Steering Committee Member(s) Brand Elverston, Read Hayes, and Joan Sparks.


Moderator: Ned McCauley, Director, Strategic Accounts & SPS Sales Account, Tyco Integrated Security

Bill Connell, Senior Vice President, Logistics & Operations, Macy's Inc.

Steven Platt
 

 

2:45 PM – 3:30 PM
Room: Empire Ballroom C

Sponsored by Verisk Retail

Groundbreaking Research: Is Self-Check-Out Worth the Investment?

BREAKOUT TRACK: BUSINESS INTELLIGENCE & ANALYTICS

The retail industry has once again teamed-up with the University of Texas McCombs School of Business Master of Science in Business Analytics Program on a big data and analytics project that addresses a common industry challenge.  Like many other retailers, The Home Depot provides several self-checkout (SCO) registers at point-of-sale (POS) in the stores as a matter of added convenience for its customers. SCO registers can facilitate a quicker checkout experience for customers at times when cashier checkout lines may be slightly longer. With the added convenience also comes the risk of potentially dishonest customers and therefore an increased level of shrink. In this session, you will hear findings from a several month long project commissioned by The Home Depot to examine the relationship of SCO registers and shrink. You'll hear the project findings and you'll leave the session with insights on the benefits, the losses associated with SCO registers, labor impacts, and factors that make SCO registers more susceptible to loss to improve your overall bottom line.

Session developed by Conference Steering Committee Member(s) Kelly Foelber.


Students from UT McCombs School of Business (sponsored by The Home Depot & Zebra):

Christina Graves

Akshata Mohan

Billy Yuan

Lindsay Tober

 

Mentors:

Thomas Wroblewski, Senior Manager, Shrink Task Force, The Home Depot

Ed Tonkon, President, Zebra Retail Solutions

 
 

 

2:45 PM – 3:30 PM
Room: Empire Ballroom D

Improve, Adapt, Overcome – Letting Go of the Familiar and Embracing the New

BREAKOUT TRACK: CRIMES AGAINST BUSINESS

Customers have high expectations of the brands they trust to save them money, value their time, and deliver an exceptional experience. Join us to learn how Walmart adapted their front end and returns Asset Protection programs to support a shift in the way consumers want to shop without giving away the store. This is a compelling change-management journey that applies to any AP team, regardless of size or resources.

Session developed by Conference Steering Committee Member(s) Stacie Bearden and Read Hayes.


Gary Smith, Senior Director, Asset Protection Investigations, Wal-Mart Stores, Inc.,

Mike Lamb, Vice President, Asset Protection & Safety, Wal-Mart Stores, Inc.
 

 

2:45 PM – 3:30 PM
Room: Strand 13

All Millennials aren't the Same

BREAKOUT TRACK: LEADERSHIP & DEVELOPMENT

Building on Hannah Ubl's general session, a panel of millennials will share insights into topics that will help more effectively lead, coach, train and collaborate with an entire generation.

Session developed by Conference Steering Committee Member(s) Terry Sullivan and Byron Smith.


Moderator: Hannah Ubl, Gen Junkie, Research Nerd and Communication Wizard, BridgeWorks: The Generations People,

Jennifer Brown, Manager, Inventory & Asset Protection Controls, Burlington Stores, Inc., millennial fact: Boys Bands Expert

Lucas Moeller, Loss Prevention Operations & Fire Safety Specialist, Lowe's Companies, Inc., millennial fact: Tamagotchi age 99

Derek Rufolo, Undergraduate Student, University of Georgia, millennial fact: Space Jam Fan
 

 

2:45 PM – 3:30 PM
Room: Strand 12

OSHA Inspections: Practical Tips for Coming Out a Winner

BREAKOUT TRACK: WORKPLACE SAFETY

The Home Depot and Haynes and Boone have teamed up to fight OSHA at every stage of the OSHA inspection cycle. From the inspection to the informal conference to contesting the citation and beyond, the team has identified practical tips and legal strategies that work. They'll share these tips with attendees and highlight important considerations for any retailer when negotiating with OSHA, including the cost of abatement, whether the citation could result in a repeat or willful citation in the future, or motivate OSHA to seek enterprise wide relief. Gain insight from a fellow retailer's experiences with OSHA and take advantage of an opportunity to hear from a seasoned lawyer at no charge!

Session developed by Conference Steering Committee Member(s) Kelly Foelber.


Kristine Pounds, Manager, Safety Operations, The Home Depot, Inc.

Nick Zackeo, Vice President, ARCADIS

Matt Deffebach, Partner, Haynes and Boone, LLP

Punam Kaji, Associate, Haynes and Boone, LLP
 

 

3:30 PM – 3:45 PM
Room: Empire Foyer

Sponsored by Carr Maloney

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

3:45 PM – 4:00 PM
Room: Empire Ballroom A-B

(R)Tech Asset Protection: Innovation Awards Announcement

(R)Tech Asset Protection: Innovation Awards showcase game-changing technology that mitigates total retail loss and recognizes visionary companies that are developing these solutions. Don't miss out on who wins!



 

 

4:00 PM – 5:00 PM
Room: Empire Ballroom A-B

The Impact of Hidden Biases

Much has been said about how bias may play a role in the recent police involved shootings across our country. A leader in bringing implicit-bias-awareness training to law enforcement will share what the science says about our hidden biases and how those biases may show up in our daily routines. Additionally, you'll leave with an understanding of practitioners, science-based intervention strategies for promoting a bias-free asset protection organization.


Lorie Fridell, Associate Professor, Criminology, University of South Florida
 

 

5:00 PM – 6:15 PM
Room: Elite Hall

Networking in the Exhibit Hall

Join other conference attendees for this great networking opportunity.



 

Wednesday, April 12

 

7:00 AM – 7:45 AM
Room: Empire Foyer

Sponsored by OfferUp

Breakfast

Join us for breakfast and networking before the day begins.



 

 

8:00 AM – 9:00 AM
Room: Empire Ballroom A-B

Redesigning Retail: Creating a Living Business

The retail industry is in a state of disruption. Successful retailers are behaving differently. Rather than creating new ways of working on to an existing 20th century business, they are redesigning their business to place 21st century values and practices into the very fabric of who they are. They are creating a Living Business -- A business that recognizes that technology alone isn't enough to drive sustainable transformation. It requires People and Design. People - Living Businesses put people at the heart of their organization and consider their needs, pains and delights at every stage of transformation. Design - Design provides a common language across disciplines. It enables collaboration and breaksdown silos. This session brings these ideas to life through a combination of proprietary research, concrete examples, and practical next steps.


Matthew Rubin, Retail Strategy Executive, Accenture
 

 

9:00 AM – 9:15 AM
Room: Empire Foyer

Sponsored by Carr Maloney

Business Break

Enjoy a brief break to grab some snacks and refreshments.



 

 

9:15 AM – 10:15 AM
Room: Empire Ballroom A-B

Sponsored by USS

Closing Keynote: Leading Through Disruption

Change is happening today at a pace never experienced in the modern workplace. From technology disruptions to generational and cultural diversity, change is around every corner.  Our ability to navigate and lead others through that change is not only essential to our success but ultimately our ability to remain relevant.  And yet, it is human nature to be resistant to change. In this session, As one luxury retail GM shared, "I know I need to light a fire in my people, but sometimes I need to light a fire under them to."  In this session, Brandon discusses how today's modern leaders need to master the power of urgency to "light fires" under their people and the power of inspiration to "light fires" in their people in order to lead their organizations into the future.


Brandon Smith, the workplace therapist
 

 

11:30 AM – 2:30 PM
Room: Strand 10

Workshop: The Lifeblood of Innovation

Most businesses rarely develop a plan to align their innovation efforts with their business strategies. While programs such as quality improvement are well established, innovation improvement is vital, but often overlooked. Fundamentally understanding what ideation is, will help you create a culture of innovation, which in turn, contributes to ongoing improvement in new and unexplored ways. This three-hour interactive workshop will focus on idea generation and include practical tips and tools. Attendees will learn how to take a topic and use out-of-the-box thinking to help solve their business challenges while simultaneously inheriting invaluable skills to help you think differently in the workplace. Hosted by CrewSafe.


Robert Nelson, Creative Director, CrewSafe
 

 

11:30 AM – 2:30 PM
Room: Strand 11

Workshop: Prepare Like a Pro - Premier Investigative Techniques

Interviewing may be an age-old practice, but interviewing techniques continue to evolve. Litigation, resource constraints, technology and other factors change how retail AP investigators conduct interviews. During this interactive workshop, you will learn and put to use the latest leading interview practices that will help you elicit truthful and reliable information, leverage the best tools at your disposal and mitigate risk to you and your company.  Topics will include:

•              Understanding the new language of interviews

•              Knowing who your interviewee is before entering the room

•              Preparing for objections and denials 

•              Recognizing when to ask assumptive, choice and enticement questions

•              Developing rationalizations that focus on the moral of the story

•              Maintaining fluidity and credibility through a Plan B when Plan A doesn't work

•              Conducting an interview without evidence

 

This workshop is suitable for all investigators, those seasoned WZ course participants and first-timers.


Wayne Hoover, CFI, Senior Partner, Wicklander-Zulawski and Associates