as of 3/01/2021

RILA is committed to the health and safety of all those attending and working at our events, and is excited to welcome you back, in-person, to LINK2021: The Retail Supply Chain Conference. You can feel confident in making plans to attend, as RILA pledges to meet or exceed all leading practices around COVID-19 safety, and we will continue to work with the venue and health and safety experts to enhance our protocols. Any changes to health and safety procedures will be communicated here, so check back for updates and new information. We can’t wait to see you in August!



Promoting Healthy Behaviors

We anticipate that most attendees will be vaccinated before the August event, but we will still enforce healthy behaviors, including wearing masks and using the hand-sanitization stations throughout the hotel, meeting spaces, and in high-touch point areas. 


Redesigned Meeting Spaces

All the spaces used for the event, including meeting rooms, the Expo Experience, registration areas, and reception venues have been redesigned to adhere to physical distancing guidelines and create staggered experiences, while still allowing for valuable networking and relationship building.


Commitment to Clean

The Gaylord Palms Resort & Convention Center, in conjunction with the venue's medical advisory partner Vanderbilt University Medical Center, have implemented extensive health and safety cleanliness standards. Read the full guidelines here.


Modified Food and Beverage Service

RILA and the Gaylord Palms are working together to reimagine food and beverage service experiences to ensure safety while still providing the high-quality dining experiences you expect at a RILA!



While RILA has always had flexible cancellation and refund policies for our conferences, we've relaxed our policies even more, this year. This means you can take advantage of those early year budgets by securing your spot for LINK2021. If you need to transfer or cancel your registration, for any reason, you can receive a full refund as late as July 30. View the full conference policies page.

Conference Policies

Conference Policies

Find all the answers to your questions about eligibility, cancellations, refunds, how to register, and more!

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Explore the Gaylord Palms

Explore the Gaylord Palms

Uncover a one-of-a-kind enchanted surrounding at Gaylord Palms Resort & Convention Center. Our resort in Kissimmee, Florida features a premier location with 400,000 sq ft of meeting space.

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Fly into Orlando International Airport.

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