Covid Guidelines FAQ

All guidelines and policies are subject to change. Registrants will be notified via email with any updates.

RILA is requiring all in-person conference registrants to be vaccinated or test negative for COVID-19 prior to securing your registration badge and participating in conference activities. We will keep attendees informed about what to expect on-site in Dallas through updates to the website and emails as we get closer to the event. Ensuring the safety of our attendees at LINK22: The Supply Chain Conference is a priority for us.

What do I need to bring with me for entry?

RILA is committed to the safety of all attendees at LINK2022: The Retail Supply Chain Conference, and has instituted a mandatory negative COVID test requirement OR proof of COVID vaccine for all LINK attendees. We have partnered with Health Pass by CLEAR to provide easy proof of COVID negative test or vaccination for safe, fast entry into our events. Use of the CLEAR app is not mandatory, but is recommended to expedite your check-in process and reduce crowding at registration for your safety. However, proof of vaccination, or negative PCR test within 72 hours of check-in is required to attend.

Full vaccination means at least 2 weeks have passed since your second dose of a two-dose vaccine, or the single dose of the Johnson & Johnson vaccine.

LINK22 will be using Health Pass by CLEAR, which provides a secure, digital proof of COVID-related health insights via the free CLEAR mobile app. By completing your health screening with Health Pass by CLEAR ahead of time, you will expedite your check-in and entry! Download and enroll here:

Every attendee should enroll with CLEAR before the event to complete their COVID-19 pre-screening. Once your vaccination record or negative COVID test has been uploaded to the platform, it can typically take up to 30 minutes for your status to be verified. We encourage all attendees to complete this process at least 24 hours before the event.

What is the cancelation policy?

All refund requests must be in writing. Contact RILA at to request a refund. Cancellation requests received will be subject to the following deadlines:

Cancellation requests received between Saturday, December 4, and Friday, February 11, 11:59 PM ET will receive a full refund, less a $150 administrative fee.

After February 11, registrations will not be refunded but may be transferred to another employee of your company until the first day of the conference.

You can transfer your registration online. Visit the conference registration portal and log-in with your account. Once you are logged-in, you should see "Manage Registration". From there, you may request a cancellation or transfer your registration to anyone from your company. Email for help.
As always, please contact RILA should you wish to discuss any extenuating circumstances that may prevent your attendance at the conference.

What is the venue’s Covid policy?

The Gaylord Texan Resort & Convention Center and their parent company Marriott Corporation have implemented extensive health and safety cleanliness standards. As of this writing, all Gaylord Texan Resort & Convention Center staff are temperature checked each day and wear masks indoors, regardless of vaccination status. In addition, the hotel has implemented enhanced cleaning and other safety protocols. Read the full hotel guidelines here and check back for any changes.

What is your definition of fully vaccinated?

  1. Two weeks since second dose of your 2-dose vaccine (Pfizer, Moderna or Oxford/AstraZeneca) or,
  2. Two weeks since your single dose of the Johnson & Johnson vaccine

What is your mask policy?

Because all attendees will have shown proof of either a COVID-19 vaccination or negative test, masks are optional indoors and outdoors for attendees and RILA staff. If you feel more comfortable wearing a mask, please do so!

What should I do if I feel sick or come into immediate contact with someone who tested positive?

See attendee agreed upon procedure (iii) Duty to Self-Monitor.

Who should I contact if I have questions about Covid guidelines and health policies?

Please contact with any questions.

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