How do I update my business card/profile in the platform?

Click on the Attendee tab and the My Profile to update your information. 

How do I add sessions to my personal calendar?

You can add sessions you want to attend by going to Agenda and then clicking the heart icon to the right of the session name. You'll be able to select google, outlook or ical to add to your personal calendar.

What browser should I use to access the virtual platform?

Make sure you are on the latest version of Chrome or Firefox.

What should my computer system requirements be for a seamless experience?

You must have a minimum download and upload speed to join a session as an attendee without interruption. 2Mbps is recommended. You also will need to disable any known firewalls that may be blocking access. You may need to contact your IT department to open any necessary ports.  At minimum TCO ports 80 and 442 should be open. For the best experience, in addition to the minimum requirements being met, we recommend that UDP ports 1025-65535 be open. If possible, use hard-wired internet instead of WiFi.

What should I do if I can't access a recording?

Make sure you're on the latest version of Chrome or Firefox. Try closing your browser and logging in again with your unique access link. If you're still having issues, disable any known firewall that might be blocking access - you may need to ask your IT department to open up the necessary ports.  If you have trouble shooted the technical components and feel there may be an issue with your credentials, please contact Annie Buckalew at

What should I do if I'm getting a "Connection can't be established" screen?

Check your speed to ensure it meets the minimum requirements or try connecting from a different device. Then disable any Firefox or Chrome extensions that might be blocking WebRTC or talk to your IT team to open up any necessary ports.

What should I do if I have no sound and can't hear the presenters?

Upon logging in, you will be prompted to accept the audio stream. To adjust volume, use your device's volume controls. Make sure your computer is not muted and that your speakers/headphones are working properly. If that does not work, try refreshing your browser in an incognito window and/or restarting your computer.

What should I do if I can't see the presenter's video?

Try refreshing your browser or opening an incognito window. Make sure your audio is on after refreshing.  Disable any known firewalls that might be blocking your access. You may need to contact your IT department to open up the necessary ports. Make sure your internet speed meets the minimum requirements listed above. ]]


Do I have to sign up for sessions in advance? If so, which ones?

The Ask a GC and Retailer Roundtable required advanced registration. There are no recordings of these sessions available.


How do I access presentations and recordings?

To access presentations and recordings, log into the conference platform and connect to the recording through the conference agenda. All CLE documents and PowerPoint slides will be available in two places. They will be available for download during the session via the “Resource” tab. They will also be available for download throughout the conference in the corresponding Law Firm’s Showcase.

We recorded all CLE breakout sessions (none of the discussion sessions were recorded). These recordings will be available until January 15, 2021. If you need to apply for CLE credits for watching a recording, please visit our CLE FAQ for more information.

How do I access recordings after the conference?

Recordings will be made available in the virtual platform for 90 days after the event, until January 15, 2021. Use your log-in credentials to get back into the platform. An email will go out post-event with a reminder and link to access recordings. 

I have questions on CLEs, who should I go to?

For CLE questions please visit our CLE Credits page, if you can't find your answer there, please contact Anna Williamson at



Earn up to 24 CLE Credits when you attend the Retail Law Conference, from a mix of live and recorded sessions, based on your jurisdiction. Here is all the information you need to know about CLEs.