FAQs

Get the answers you're looking for

When will I get my log-in information for the virtual platform?
Registered attendees will receive log in instructions on Monday, January 25, 2021. There will also be a daily morning email that includes log in instructions as well.


What virtual platform are you using?
The Retail CEO Forum will be using StreamGo as our platform. It is a browser-based service and no direct downloads to your device will be needed.


What browsers are recommended for the virtual Forum platform?
We recommend using Google Chrome for the best attendee experience from any device. If you do not have google chrome, you can download it here.  Firefox 76+ and Safari 13+ are also acceptable browsers.

Internet Explorer and Microsoft Edge are not compatible.


Is there a minimum internet connection speed I should have?
Please establish an internet connection with a download speed of 4mbps or faster. You can check your speed here.


Do you have any more tips for a good virtual connection and experience?
Yes! Please follow the below tips if you are have any issues connecting to the platform.
  • Javascript must be running and functional
  • 3rd party browser extensions may cause unexpected behaviour and are not supported.
  • Security settings may block part of the streamGo platform, we recommend white listing the following domains: *.streamgo.live, *.streamgo.co.uk, *.cloudfront.net, voxeet.com
  • Corporate firewalls may also block video traffic - it is recommend to disconnect from any corporate network and / or use a personal network or device to mitigate these issues.

Which sessions are interactive and will need cameras on?
There are three sessions that incorporate high-level breakout discussions for an elevated peer-to-peer experience: Microsoft's Satya Nadella on January 27 at 2:15 p.m. ET, Kohl's Michelle Gass on January 27 at 3:15 p.m. ET, and Best Buy's Corrie Barry on January 28 at 3:00 p.m. ET.


Who Should I Contact?

Virtual Platform Questions
John Chen at john.chen@rila.org

Registration and Billing Questions
Annie Buckalew at annie.buckalew@rila.org 

Sponsor Questions
Tripp Taylor at tripp.taylor@rila.org