This article is the second in a series of Q&A's between RILA's Senior Vice President of Retail Operations Lisa LaBruno and featured general session speakers who will present at the 2016 Retail Asset Protection Conference.
Spotting Dangerous Personalities
with Ex-FBI Agent Joe Navarro
We've all encountered people who overvalue themselves and devalue, question or take advantage of others. If you ask
former FBI special agent, knowing how to identify the four most common dangerous personality types "may just save your life."
2016 Retail Asset Protection Conference, April 17-20, in Dallas, Joe will teach attendees how to identify the four most common "dangerous personalities" and how to protect themselves both immediately and long term. Before he takes the general session stage, Joe gave RILA's
Senior Vice President of Retail Operations Lisa LaBruno a look behind the curtain at what's to come in his session:
LL: What are some of the main characteristics of each of the four most common "dangerous personalities?"
JN: There are basically four personality types I have identified that will cause the most harm to any business or organization:
- The Narcissist who overvalues themselves and devalues others.
- The Emotionally Unstable who lashes out irrationally and is both mercurial as well as temperamental.
- The Paranoid Personality always questions the intentions of others and is never satisfied, causing a lot of management grief.
- The Predator who seeks to take advantage of others, physically, mentally, financially with reptilian indifference.
LL: What sort of personalities pose the greatest threats to the retail industry?
JN: They all pose a threat in different ways. A narcissistic boss can ruin group cohesiveness and drive people to quit or get sick. While the emotionally unstable can throw tantrums or become violent with others over the silliest of reasons. The paranoid personality may question management to the point where they file grievance after grievance for no cause or because they are emotional wound collectors they may suddenly act out violently. Or the predator that works in an organization can do as much damage or more through embezzlement as one that walks in with a gun.
LL: If you could pick any actor to play you in your book
Three Minutes to Doomsday, who would it be?
JN: Andy Garcia – I have tremendous respect for him and his acting and he is a Cuban/American like me.
LL: What could retail industry leaders learn and take away from your book, Louder than Words, that could help their companies thrive more successfully?
Louder than Words is about understanding the importance of nonverbal communications and how to use that in everyday situations to enhance communications, change perceptions, and to get everyone on board with those best practices that can take you from good, to great, to exceptional. The book is actually based on my yearly lectures at the Harvard Business School.
LL: Why is knowing about Dangerous Personalities so important?
JN: Anywhere from three to six percent of everyone you hire will present you with a cluster or pervasive behaviors that are toxic and reveal a flawed personality type. Knowing about these four most common personality types may just save your life.
Don't miss Joe's presentation,
, at the2016 Retail Asset Protection Conference
, April 17-20, in Dallas.