RILA Report: Technology

Volume 1 , Issue 3 - 9/15/2009

Letter from Sarah

Letter from Sarah
Sarah Arbes, Senior Director, Government Affairs, RILA
Although retailers are conservative in their online marketing efforts in order to preserve customer trust, Congress and the Federal Trade Commission are wary of the actions of other internet marketers and may take actions which would affect our industry. More >>

Feature Articles

Voice of the Shopper Drives Loyalty
Bridget Trask, Vice President, Retail and Consumer Services , Convergys Corporation
Retailers find "Voice of the Shopper" research drives actionable relationship management strategies that improve the customer experience More >>

How do your Business Intelligence Capabilities Stack Up Against your Retail Peers?
Ryan Cliche, Senior Director, Education, RILA
RILA and SAP are collaborating on two comprehensive surveys that examine these facets: Business Intelligence and Enterprise Data Management. More >>