RILA Report: Technology 

Letter from Sarah

Letter from Sarah: RILA Urges Congress to Move with Caution on Potential Privacy Legislation Sarah Arbes, Vice President, Government Affairs, RILA Two House committees held a joint hearing entitled: “Behavioral Advertising: Industry Practices and Consumer Expectations.” More >>

Feature Articles

Closing the Customer Experience Gap Morris Applewhite, Senior Vice President, Customer Management, Convergys Corporation Technology has an essential role to play in improving the in-store customer experience. By powering innovative training programs, technology can address critical gaps in employee responsiveness to help ensure a consistently superior customer experience. More >>

U.S., Others Agree to Move Ahead on Anti-Counterfeiting Trade Agreements Talks Staff, Sandler, Travis & Rosenberg The Obama administration has decided to continue negotiating a new multilateral Anti-Counterfeiting Trade Agreement (ACTA), according to a June 12 announcement from the Office of the U.S. Trade Representative. More >>

Web Privacy Efforts Targeted Emily Steel, , Wall Street Journal Facing Rules, Ad Firms to Give Consumers More Control More >>

RILA Update

RILA Update Staff, , Retail Industry Leaders Association RILA’s Board of Directors voted unanimously at its regularly scheduled board meeting at the end of June to end discussions aimed at merging RILA and NRF. This should be viewed as a strong vote of confidence from RILA's board. More >>