RILA Report: Technology 

Letter from Sarah

Letter from Sarah: Privacy Issues Sarah Arbes, Vice President, Government Affairs, RILA Congressional committees on both sides of the political aisle have staffed up on experts in telecommunications policy and RILA expects that issues from a wide range of data security and privacy will be debated this year and next. More >>

Feature Articles

Driving Customer Satisfaction with Intelligent Decisioning Applications Morris Applewhite, Senior Vice President, Program Management, Convergys Retailers face a fundamental business challenge–improving the customer experience for every customer while reducing the cost to serve. Decisioning applications can help retailers deliver on their customer experience promises, and win the support of IT. More >>

In the News

Retailers Focus on All Aspects of Sustainability Sarah Arbes, Vice President, Government Affairs, RILA Retailers and consumer product manufacturers understand that sound environmental practices improve their companies’ performance, create opportunities for growth and sustain business longevity. More >>