RILA Report: Human Resources 

Letter From Katherine

Letter from Katherine: EFCA is Labor's #1 Priority Katherine Lugar, EVP, Public Policy, RILA Passing the Employee Free Choice Act into law is organized labor’s number one priority. Retailers are encouraged to continue efforts to urge legislators to join the growing, bipartisan chorus of senators opposed to this bill. More >>

Feature Articles

Getting the Most from Your Quality Spend Morris Applewhite, Senior Vice President Program Management, Convergys Corporation A new quality assurance model leverages insights from contact center agents to help retailers understand customer expectations driving improvements that cut costs while improving customer satisfaction. More >>

Healthcare Reform Sarah Arbes, Vice President, Government Affairs, RILA The spat over how the federal government should raise revenue for health reform is the first battle on the issue of healthcare that many expect could draw fierce fights in the future. More >>

In the News

In the News Sarah Arbes, Vice President, Government Affairs, RILA This section contains links to other articles relating to human resources that members may find interesting. More >>