RILA Newsletter Issue

Volume 4 , Issue 2 - 6/28/2010

Asset Protection

Letter from Lisa
Lisa LaBruno, Vice President, Loss Prevention & Legal Affairs, Retail Industry Leaders Association
I am happy to report that I have started settling-in as your Vice President of Loss Prevention & Legal Affairs. With the flurry of activity I have witnessed since arriving at RILA, it’s hard for me to believe I have been here just three months! More >>

3 Ways to Communicate with Generations X, Y & Zoomers
Cheryl Cran, ,
What do the generations have to do with shrinkage? Why should we care what OMG, LOL and ROFL mean? In asset protection as well as numerous other industries, the reality is that there are many different attitudes... More >>

Can You Help Make Your People Better Interviewers?
Wayne Hoover, CFI & Christopher Norris, CFI, , Wicklander-Zulawski & Associates, Inc.
Having trained thousands of employees gives us a unique insight into whether or not you can make people better interviewers. Almost without exception, participants and organizations experience success... More >>

Effort vs. Ability: The Importance of Performance Capacity
Walter Palmer, CEO & President, PCG Solutions, Inc.
How often have you heard one of the following phrases from an employee when talking to them about poor performance? “I’ll try harder!” "I will do whatever it takes.” More >>

Informing Courts about the Retailer’s Right to Collect Civil Damages
Caroline Kochman, Executive Director, National Association for Shoplifting Prevention
Working with some 500 plus courts throughout the U.S., it is not surprising NASP hears a complaint or two about civil demand from the criminal bench, prosecutors and staff. We often hear... More >>

Turning Losses into Profits
King Rogers, Principal & Co-Founder, The King Rogers Group, LLC
The economy in the United States started going south in 2007. Since then, most retailers have seen same store sales decrease. Now, sales comparisons are against down performance and – although it may appear that sales are increasing... More >>

Certification Milestones Continue
Gene Smith, President, Loss Prevention Foundation
At RILA’s 2010 LPAS Conference, attendees’ badges contained various reasons to obtain an LPQ and LPC certification. Whether your objective is professional development, to earn college credits, to enhance your retail business acumen... More >>

Strengthening Security by Heightening Awareness: New Products and Tools from the Commercial Facilities Sector-Specific Agency
The Department of Homeland Security, ,
A bag left on a table, an individual sneaking into a restricted area, someone taking photos of surveillance cameras, a man wearing heavy, bulky clothing on a warm day. More >>

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Asset Protection

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