Strategy & Planning Investigations Audit & Analytics Workplace Safety Technology & Innovation Leadership & Development
Solution Provider Selling Secrets: Selling is NOT a Full Contact Sport
David Lund
Vice President, Loss Prevention
Dick's Sporting Goods
A must-see session for solution providers seeking insight from loss prevention executives on how to most effectively engage and communicate with retail executives and how to best showcase products and services.
Solution Provider Innovation
Marshall Haine
Global Operations Innovation Leader
Procter & Gamble
The retail industry, including the solution providers who service it, needs to keep pace with the evolving retail landscape. Innovative technology to address emerging loss prevention risks is key to the industry’s continued success. This session will address innovation: the need for innovation in the retail industry; how the industry is driving innovation and retailers expectations for LP technology of the future. Before you pour more capital into research and design, you'll want to attend this pre-conference session.
Sponsored by Vector Security
Mark King
Chief Executive Officer
Taylormade-adidas Golf
Mark King is CEO of TaylorMade-adidas Golf. Mark has spent virtually his entire career with the same organization, starting as a salesman in 1980 when TaylorMade was a mere start-up and its lone product, the metalwood, was considered an oddity at worst and a fad at best. As the years passed and he advanced into sales and marketing management, then was elevated to president, and then CEO, TaylorMade-adidas Golf evolved from a three-employee start-up founded in an abandoned TV assembly plant in McHenry, Illinois to a tri-branded golf powerhouse with leading products in every category – drivers, fairway woods, hybrids, irons, putters, balls footwear, apparel and outerwear. Mark will share his passion for the game and his company, and discuss some of the leadership lessons that helped him succeed.
Susan Williams, PhD,
Professor, Massey School of Business
Belmont University
Negotiation is an integral business strategy required to enhance organizational conflict resolution. We negotiate to solve problems, improve systems and practices, resolve complaints, and deal with internal crises. Learn some of the key tactics of negotiations, including: Negotiating inside and outside the organization using a “mutual gains” or “principled” method; Using tactics for making better deals; Dealing with gender differences in negotiation; Maintaining and enhancing relationships; Breaking through conflicts, win-lose situations, and controlling negotiations.
Matt Parrish
Director, Profit Protection
Target
Bethany Otuteye
Group Manager, Profit Protection
Target
Kristin Hanson
Group Manager, Profit Protection
Target
Shawn Evans
Shrink & On-Shelf Availability Leader, North America
Procter & Gamble
A significant amount of retail shrink is preventable through upstream partnerships and a focus on operational excellence. Target believes that decisions made at HQ, poor process design, and inconsistent execution account for as much as 70% of its shrink. Target believes it can make significant improvements by taking a more holistic approach and engaging all business partners (from manufacturer to cashier). It is expected that addressing these opportunities will improve shrink rates and drive improved performance on many other metrics. Target has formed a new team focused on these opportunities and will share its focus and journey to date.
John Hawthorne
Senior Loss Prevention Manager,
Publix Super Markets
Cathy McKyton
Assistant Statewide Prosecutor
Florida Statewide Prosecutor’s Office
With the growing response to Organized Retail Crime (ORC) both within the retail industry and the judicial system, lessons have been learned regarding the prosecution of ORC defendants. Too often, the lowest level “boosters” are primarily targeted for prosecution, resulting in minimal sentences and little to no effect on the larger ORC group. This session will educate attendees on the use of the RICO statutes many states have in place to dismantle entire illegal enterprises and punish offenders at the highest level of the organization. Attendees will take away real examples of how these types of cases can be prosecuted and what it takes to convince prosecutors and law enforcement agencies to use racketeering laws in ORC cases. Dennis Klein
Vice President, Loss Prevention
Abercrombie & Fitch
Scott Noschang
Manager of Shortage Control, Loss Prevention
Abercrombie & Fitch
For many years people have talked about predictive modeling and developing true loss prevention initiatives. If you are not doing cycle counts every 30 days on your high risk/high loss items, you may need to wait for a full inventory count to determine whether your programs are effective. This session will demonstrate a new software application in use and designed to identify high loss opportunities on a daily basis allowing loss prevention personnel to address concerns immediately.
Bryce Bennett
Senior Manager, Asset Protection Supply Chain
Home Depot
Andy DuBose
Senior Consultant
Safety In Motion
The Home Depot Distribution Center Network implemented a quality ergonomic program and saw positive results. Speakers will discuss the Safety In Motion program and the principles that drive its engagement within the DCs. They will also provide insight into the process of gaining buy in from the leadership team and roll out of the training to the DCs. Lastly, they will dive into the results seen thus far from the program and future initiatives to further enhance the DC ergonomic program at The Home Depot.
Mark Stinde
Vice President, Asset Protection
7-Eleven
Geoff Lyle
Vice President, Solution Delivery
SysRepublic Sponsored by ADT Commercial Security (soon to be Tyco Integrated Security)
7-Eleven has effectively leveraged technology, including exception based reporting, case management, and digital video recording to mitigate fraud, operational deficiencies and other root causes of shrink. Hear why 7-Eleven deployed technology solutions as Software as a Service (SAAS) models, how they are incorporating multiple data sources beyond traditional point of sale information and analytics into their exception based reporting system and see the results from a new video platform with analytic capabilities.
Bob Oberosler
Group Vice President, Loss Prevention
Rite Aid
We throw around the word “diversity” a lot in the retail loss prevention business. But, what does having a “diverse team” really mean? What does it take to build a diverse team? It starts with buy-in at every level of your organization. Hear the perspective of one seasoned loss prevention executive about the power that comes from building a diverse loss prevention team.
Peter Sims
Best Selling Author of "Little Bets"
Great innovators like Steve Jobs, architect Frank Gehry and the ‘braintrust’ at Pixar, didn’t have complete plans or visions at the outset of their projects. Rather, through a process of incremental trial and error, they obtained critical information as they went from one small, experimental step to the next — which eventually led to extraordinary breakthroughs. Peter will share how we can learn to think and work like those we think of as geniuses to turn our own little bets into big successes.
Cory Birkemeyer
Director, Assets Protection
Target
Cheryl Blake
Vice President, Loss Prevention Services
Aspect Loss Prevention
Loss prevention organizations have to be strategic to deliver measurable results. Dialogue with other strategic thinkers about methods for maximizing organizational efficiencies and overall success. During these facilitated discussions, you will have a chance to solicit feedback regarding strategic challenges you are facing, learn from others’ success stories and share your perspective with peers.
Steve Kroloff
Director, Loss Prevention Special Investigations
Walgreens
Jim Thomas
Vice President, Loss Prevention, Field Audit & Risk Insurance
Collective Brands
Susan Baker
Divisional Loss Prevention Director
Dollar General
Gary Moncur
Divisional Loss Prevention Director
Dollar General
Mike Hegerich
Divisional Loss Prevention Director
Dollar General
Think you’ve got what it takes to ascend the loss prevention ladder and lead your own team? Think your investigative skills make you a prime candidate for a pyramid head? Although skilled LP investigators tend to be expert tacticians, some may lack the strategic competencies necessary to be an effective pyramid head. In this session, industry executives will share valuable insight into what they are looking for in candidates for pyramid head positions and what it takes to effectively lead a team.
Chris Barber
Director, Loss Prevention
Goodwill Industries of Central Indiana
Michelle Michael
Director, Sales & Marketing
LP Software Many retailers still conduct audits manually, which is both time consuming and labor intensive. The resulting inefficiencies can lead to delays in identifying and sharing information critical to the development of effective loss prevention strategies. Learn how Goodwill Industries enhanced their audit process by integrating cutting edge technology, the roadblocks they encountered along the way and the resulting return on investment.
Aimee Pasquier
Senior Manager, Corporate Safety & Environmental
jcpenney
Amy Conley
Corporate Account Manager
Heritage Environmental Services
Learn the important steps to building a cultural-based waste management program that leverages environmental and safety awareness to improve associate engagement and drive operational performance. Hear how jcpenney highlights the key facets of building a successful recycling and environmentally conscientious program.
Alecia Camps
Manager, Shortage Control
Big Lots
Matt Steinfort
President & CEO
Envysion Sponsored by ADT Commercial Security (soon to be Tyco Integrated Security)
In this session, you will hear how Big Lots and other leading retailers are using Managed Video as a Service to enable loss prevention and deliver bottom line impact. The presentation will highlight a Big Lots as a case study and demonstrate how they use video-driven business intelligence, including exception reports, POS integrated video and video analytics, to drive store-level profitability.
William Freund
Chief Economist Emeritus
New York Stock Exchange
The economic downturn that has been gripping the nation seems to be nearing its end. The burning question, however, is how strong will the upturn be, how long will it last, and what will its short and long term effects be on the retail industry? Bill Freund, the long-time chief economist of the Big Board, discusses the factors likely to determine the strength and duration of the recovery, including the federal rescue package, developments in the financial markets, the outlook for capital and consumer spending, and the value of the US dollar. Freund will discuss not only how developmetns will alter the U.S. economy in the short term, but also the longer-lasting impact on the consumer and on the retail sector.
What better way to start the day than joining lululemon athletica for a vinyasa flow yoga class taught by one of the local Dallas lululemon ambassadors? Join us for an all levels class (beginners to advanced practice) that combines stretching, fitness and core-work. Through the practice of yoga, take a glimpse into how lululemon applies the yogic principle “Asteya” to loss prevention awareness initiatives.
Chris Canoles
Senior Director, Loss Prevention
The Home Depot Sponsored by The Zellman Group
May 22nd seemed like another ordinary day until an EF5 tornado with wind speeds in excess of 200 MPH cut a path of destruction a mile wide and six miles long through the heart of Joplin. Within a few minutes more than 150 lives were lost and several thousand homes and business were destroyed or damaged. Learn how The Home Depot prepared for and responded to the disaster. Planning for disasters is essential to mitigate loss. The first 24 hours are critical to ensuring that your company responds appropriately and takes care of your associates, customers, and the community when a disaster strikes.
Ron Clayton, Jr.
Regional Director, Loss Prevention
Dick's Sporting Goods
Keith Hunter
Regional Director, Loss Prevention
Dick's Sporting Goods In every organization, the ability to recruit and develop talent is critical to success and future growth. In Major League Baseball, every team has a farm system and baseball academies in Latin America. In the NBA, players not quite ready for prime time grow through the Development League or venture to Europe. Even NFL teams have a practice squad or they can select talent from the ranks of the CFL or the Arena Football League. During this session, you will learn how the loss prevention team at Dick’s Sporting Goods has created their own farm system for recruiting loss prevention professionals by tapping into the fertile talent among the store leadership teams.
Frank Johns
Chairman
Loss Prevention Foundation (LPF)
Paul Stone
Vice President, Asset Protection & Risk Management
Best Buy To maintain the highest standards of ethical behavior and business conduct, loss prevention executives can never lose sight of their own ethical conduct and that of their internal business partners. In this session loss prevention executives will learn tips for investigating violations of ethical behavior standards and for creating an environment where ethical conduct is an integral part of every aspect of the business.
Erik Newcomb
Asset Protection, Area Manager
lululemon athletica
Asteya, a Sanskrit word meaning "non-stealing" or "non-coveting," provides the basis for lululemon athletica's personalized LP awareness program, a program designed to explore the root of stealing behaviors and eliminate negative behaviors through acts of gratitude and by leveraging the inherent goodness of people. In this creative workshop led by lululemon athletica, attendees learn how to expand thinking about how to prevent crime, discover alternate ways of engaging employees in good LP practices, see how community outreach plays into a good LP strategy, and explore lululemon's path to success and the lessons they learned along the way.
Andy Jones
Manager, Operational Audit
Tractor Supply Company
Faith Clark, CFE
Senior Manager, Loss Prevention Analytics
Publix Super Markets
Kevin Dodson
Manager, Loss Prevention Compliance
Dick's Sporting Goods Participate in a facilitated discussion focusing on store and distribution center audit protocols, methods for collecting key loss prevention performance indicators through audits and tips for effectively operating in a “real time” analytical result oriented environment. Benchmark your audit processes and loss prevention data analytics against those of other leading retailers, gain insight into how you may enhance your programs and share your company’s successes and insights with other audit professionals.
Jonathan Snare, Esq.
Partner
Morgan, Lewis Bockius LLP
Marc Freedman
Executive Director, Labor Law Policy
U.S. Chamber of Commerce
From a major change to the Hazard Communication Standard that will require new labels, safety data sheets, and training to aggressive new enforcement measures, OSHA has been pushing its view of how to improve workplace safety through a variety of initiatives. This session will cover recent developments with OSHA enforcement including the SVEP program, the Penalty Enhancement Policy, enterprise wide enforcement initiatives, as well as changes in the whistleblower program and the new policy on safety incentive programs. And, it will address recent developments with OSHA regulatory developments including the new Hazard Communication Standard and the latest on the I2P2 rulemaking. The current leadership of the agency has made clear they intend to implement strong enforcement on employers as a way to achieve compliance. This session will be important for anyone who handles workplace safety or OSHA compliance.
Katie Freiday
Senior Manager, Asset Protection Operations
The Home Depot
Kristie Provost
Director, Loss Prevention, Strategic Planning & Analytics
Walgreens
Bill Inzeo
Loss Prevention Risk & Control Manager
Walgreens Sponsored by ADT Commercial Security (soon to be Tyco Integrated Security) Emerging retail checkout technologies offer an improved customer experience but also introduce challenges to many of our basic loss prevention controls. This breakout session will address Mobile POS as well as a variety of other alternative checkout and payment solutions including self-checkout, mobile self-checkout, touchless payment (such as e-wallets), e-receipts and mobile couponing. Join us in a discussion focused on the increasingly rapid integration of these new technologies, the operational challenges they present, and potential solutions for risk mitigation to support these new business processes.
Ted Decker
Senior Vice President, U.S. Retail Finance
The Home Depot
More times than you care to count, you have to sell your proposals to senior executive management. Hear from one who knows on how to create a framework for you proposal, what financial terminology to use, the use of business plans and some tips on how to sell yourself and your programs.
Steve Szilagyi
Senior Vice President, Distribution
Lowe’s
The cornerstones of a successful safety culture are ownership and personal accountability at every level in the organization. Hear how Lowe’s is creating a culture where safety is the highest value; where principles lead behavior; where leaders build safety first into every activity; and how this has resulted in a significant reduction in workplace injuries. This is a lesson on leadership you can’t afford to miss.
Katie Summerville
Cyber Investigations Manager
GameStop
The internet has caused a dramatic cultural shift, emerging as a force of globalization and a conduit for self-expression. As GameStop’s business model has expanded, so have the Loss Prevention department’s efforts to integrate internet resources into the support of daily operations. This presentation will discuss how Loss Prevention can use social media and other internet resources to influence company policy/procedure, work with local and federal law enforcement, and monitor and protect your brand.
John “Jack” Jones, PhD
Vice President and Chief Scientist
Vangent Risk and Talent Management
Alan Frost, PhD
Director, Corporate Learning & Development
Collective Brands
This session shares a case study and observations to explore the current science and practice of using a validated assessment tool to standardize and streamline employee theft investigations. Vangent case study results revealed that approximately 15% of employees in a client’s high shrink stores made admissions of employee theft and/or shared knowledge of co-worker theft. These high-risk employees were then interviewed, establishing a two-tier investigative process. Attendees will be introduced to the importance of using current employee investigative assessments that are valid, reliable, fair, and legally compliant. Tom Jones
Regional Loss Prevention Director
jcpenney
Robert Hanson
Associate Professor, Criminal Justice
Northern Michigan University
The survival of any modern company depends on its ability to attract, recruit and retain top talent; team players who can drive results and ascend to leadership roles within the organization. Many future industry leaders are sitting in a college classroom today, yet loss prevention executives often underutilize colleges as talent pools from which to build their teams. This interactive session will provide tips for how to build mutually beneficial partnerships with institutions of higher education, how to develop a robust college recruiting and internship program without blowing the budget and the benefits that can result. You will also hear from undergraduate participants in RILA’s college student program who will share their findings from a project focused on retailers shrink and safety awareness programs.
Heather Mitchell
Group Manager, Assets Protection Business Intelligence
Target
Jake Whiting
Senior Business Intelligence Analyst
Assets Protection
Target
Business intelligence capabilities and predictive analytics are critical to effective risk management. This session will focus on how to capture the right business data and social media, measure and assess business performance, and predict emerging trends. The practical implementation of these strategies will be highlighted through case studies focused on resource allocation, predictive crime modeling, and data visualization.
Libby Rabun
Vice President, Loss Prevention
AutoZone
Doug Gage
Director, Safety & Environmental
AutoZone
Brand Elverston
Director, Asset Protection Systems & Analysis
Walmart
Lee Pernice
Director, Business Development
ADT Commercial Security Sponsored by ADT Commercial Security (soon to be Tyco Integrated Security) Jason Brewer
Vice President, Communications & Advocacy
RILA
Decisions on Capitol Hill have a tremendous impact on retail operations. Hear from RILA’s Vice President of Communication & Advocacy Jason Brewer on the key issues affecting retail, such as health care, labor, privacy, ORC, tax reform and more, and what this legislation could mean to your day-to-day operations.
Claude Verville
Vice President, Loss Prevention, Safety & Hazmat
Lowe's
Stan Welch
Vice President, Loss Prevention
jcpenney
Ken Amos
Divisional Vice President, Loss Prevention
Walgreens
Moderator:
Jim Lee
Executive Editor
LP Magazine
In this moderated panel discussion, seasoned retail asset protection executives will offer varying points of view on the state of retail AP, including the most pressing issues affecting our businesses, challenges we face as an industry and opportunities to enhance performance and the profession. Audience participation is welcome!
Walter Palmer
Chief Executive Officer & President
PCG Solutions Do you feel like you are trying to get 8 gallons of work into a 5 gallon bucket? Is “doing more with less” a mantra in your organization? In this session, we will talk tactics for successfully navigating this environment. Instead of trying to do the impossible, our emphasis will be on doing the right things. This starts with understanding where you spend your time now, identifying the most important things you and your team should be doing, and then negotiating for resources and outcomes. We will share other organization’s experiences and give you a blueprint to take back to your company. Sponsored by Axis Communications
Join your colleagues for a day of golf, sponsored by Axis Communications, to benefit the Communities in Schools Dallas Region, Inc.(CISDR). A donation of $150 to participate in the tournament is requested to benefit CISDR.
Bridlewood Golf Club is a championship course nestled in the rolling hills of North Texas. The Tournament will begin with a shotgun start at 12:30 p.m. Buses will depart from the hotel at 11 a.m. from the Transportation lobby.
CISDR is a 501(c)(3) non-profit founded in 1985 to address the growing number of high school dropouts in Dallas and surrounding areas. CISDR helps at-risk kids succeed academically and stay in school so that they fulfill their dreams.
David Zulawski
Chairman CFI, Senior Partner & Speaker
Wicklander-Zulawski & Associates
This session will help investigators become more proficient in developing the employee’s initial verbal admission, obtaining a solid written voluntary statement and preparing a rigorous investigative report.
Careful development of an employee’s admission can provide key information to help accurately quantify loss, identify process breakdowns exploited by dishonest employees and support employment related decision-making. That admission, along with the employee’s written statement and your case report chronicling the investigation, will be key pieces of evidence in any criminal prosecution and civil action initiated against the employee and can effectively mitigate your company’s risk.
In this four-hour training seminar, a seasoned interviewer will share tips on how to get an employee to expand on their initial admission so you learn the “whole story,” how to secure a comprehensive written statement from the employee without putting words in their mouth and how to properly document your investigation so you have an accurate and complete record of what occurred. If interested in attending, please contact Catalina Stack, Catalina.stack@rila.org. |
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