2016 Program

​​​
​​​​​​​Click here for a print-friendly version of the agenda.

Session Track Legend:
Business Intelligence & Analytics
Crimes Against Business
Leadership & Development
Operational Loss
Workplace Safety
Bonus Session
Technology & Innovation
12:00 p.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials here, along with answers to all of your questions.
Longhorn Marble Foyer
3:00 p.m. - 5:00 p.m.
Asset Protection Leaders Council Meeting (invitation only)
This is a private meeting for RILA members on the Asset Protection Leaders Council, sponsors and invited guests. The council is comprised of the senior-most retail executives who are responsible for AP issues within their respective companies.
4:15 p.m. - 5:00 p.m.
Conference Orientation
Whether you are a new attendee or a 10-year veteran, attend this pre-session to ask questions of, learn tips from, and network with conference veterans and RILA staff. ​
Grapevine 3
5:00 p.m. - 6:30 p.m.
Colleagues & Cocktails
Please join us at this year's welcome reception to kick off the 2016 Retail Asset Protection Conference.​
Center Prefunction
7:00 a.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials here, along with answers to all of your questions.
Longhorn Marble Foyer
7:15 a.m. - 8:00 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

The Zellman Group
8:00 a.m. - 8:30 a.m.
Welcome & Conference Kickoff
Grapevine Ballroom
8:30 a.m. - 9:15 a.m.
Loss Prevention – Making it Matter
Join DICK'S Sporting Goods’ Senior Vice President George Hill as he tells the story of how relentless improvement transformed $300 from a cookie jar into a nearly $7 billion dollar omnichannel retailer. George will share how the loss prevention team has been involved in the company’s integrated game plan and winning strategies to become the nation’s largest full-line sporting goods retailer. George will describe some unique ways the LP team is contributing to the company’s mission, the latest challenges they are facing and how the department will continue to evolve to support the growing and ever-changing business.
Grapevine Ballroom
Speaker(s):

Hill,George_110x130.jpgGeorge Hill, ​Senior Vice President, Retail DICK’S Sporting Goods
9:30 a.m. - 10:30 a.m.
Where to Turn When the Political Climate Heats Up
​Amy Walter speaks with aplomb about the electoral process, congressional culture, and the Washington political scene on the whole. Being a familiar presence across the media spectrum, her range of topics and expertise provides an engaging, compelling presentation that keeps audiences riveted. Walter discusses not only electoral politics, but also the politics of policy, Washington’s dysfunction, and the people and strategy behind why things are happening the way they are in Congress and the White House.
Grapevine Ballroom
Speaker(s):

Walter, Amy110x130.jpgAmy Walter, National Editor, The Cook Political Report
11:00 a.m. - 12:15 p.m.
Business Intelligence and Analytics Open Forum
The vast amount of data available today requires a new way of approaching almost every aspect of our business. This forum will give you the opportunity to focus on one or more areas in this emerging data science environment including predictive modeling, finding and training analysts, and analyzing omnichannel data, safety metrics, and data from physical security systems.​
Grapevine A
Speaker(s):

Dominic Zuccala, Director, Loss Prevention, Big Lots Stores​
Cheryl Blake, Vice President, Business Development, Verisk Retail 
Sponsor(s):

Verisk Retail
Organized Retail Crime Open Forum
Despite best efforts by retailers and law enforcement, Organized Retail Crime continues to be a multi-billion dollar problem. New MOs, new points of compromise, new players. One thing that hasn’t changed is the retail industry’s collaborative and relentless pursuit of perpetrators. Come to this interactive session facilitated by seasoned ORC investigators to collaborate with your peers on leading practices for investigating, pursuing and prosecuting ORC rings.
​​
Fort Worth 5-7
Speaker(s):

Dave Roberts, Director, Investigations, Lowe's ​​​
Nelson HarrahDirector, Organized Retail Crime, ​Gap
Chance Bowlin, ​LPC, Manager, Corporate Loss Prevention, Petco Animal Supplies
Leadership & Development Open Forum
Looking for a new way to drive dialogue about leadership? Engage in an interactive and creative dialogue with your industry peers to share and learn new ways to enhance your ability to lead yourself and others. This fun and interactive open forum will allow for an ideal environment to share and hear ideas how your industry peers leverage leadership to influence others to achieve maximum results.​
Grapevine 1-3
Speaker(s):

Todd Lyle, Senior Director, Asset Protection Solutions, Field Operations & Execution, Walgreen Co. 
Sponsor(s):

USS
Operational Loss Open Forum
With the evolving recognition by asset protection leaders that process breakdowns are a significant contributor to retail shrinkage, industry collaboration can be an effective tool for mitigating operational loss. Come to this session prepared to exchange leading practices for identifying and resolving non-malicious causes of shrink and armed with topics for the group to tackle together.
Grapevine 4-6
Speaker(s):

Frank Johns, ​LPC, Chairman, Loss Prevention Foundation​
Stan Welch, LPC, Vice President Business Development, The Zellman Group ​
Workplace Safety Open Forum
​Join fellow retail safety practitioners to discuss leading practices, risks and challenges facing the industry including implementation of the updates to OSHA’s Recordkeeping Rule, recent OSHA enforcement, global hazard assessments and more. Or, come to suggest a topic that is top-of-mind and receive invaluable insight that you can incorporate into your company's safety program.
Austin 4-6
Speaker(s):

Hank Jones, Director, Safety, Hazmat, & RDC, Lowe's
Matt Saxon, Manager, Environmental Health & Safety, REI
Nadine Lajeune, ​Format Leader, KMART Asset & Profit Protection, ​Sears
Operational Audit Open Forum
Participate in a facilitated discussion focusing on store and distribution center audit practices, KPI identification and analysis protocols, and tips for effectively operating in a "real time" result-oriented environment. Benchmark your audit processes and asset protection data analytics against those of other leading retailers, gain insight into how you may enhance programs and share your company's leading practices with other audit professionals.
Austin 1-3
Speaker(s):

Faith Clark, Division Manager, Loss Prevention, Publix Super Markets
Bart Fuller, Director, Asset Protection, ​Walgreens Co.​
12:15 p.m. - 1:00 p.m.
Lunch
Join your peers for lunch and networking prior to the Exhibit Hall Preview.​
Texas C
Sponsor(s):

Catalyst Awareness
1:00 p.m. - 2:00 p.m.
Exhibit Hall Preview
Join conference attendees for a first look at the innovative solutions showcased in the Exhibit Hall.
Longhorn Exhibit Hall
2:15 p.m. - 3:00 p.m.
Shrink Happens – Recovering Quickly To Restore On Shelf Availability
Despite best efforts, shrink happens, whether operational or malicious. Product manufacturers share retailers' concerns about shrink and its impact on “on shelf availability.” Considerable resources are invested in analytics and in-store execution to identify when out-of-stocks occur, and potential root causes. In this session you will hear about efforts to identify phantom inventory using analytics and how retailers are engaged with this information to return stores to an in-stock position. And, you will hear other ways in which analytics are being used to combat shrink, such as creating real world category merchandising insights, understanding shrink mitigation effectiveness, and increasing visibility to operational realities of AP strategies.
Grapevine A
Speaker(s):

Barry Poole, National Retail Manager, Mead Johnson Nutrition 
Shawn Evans, Shave OSA Leader, North America, Procter & Gamble 
Jeff McDaniel, ​Vice President, Customer Success, North America, Retail Solutions Inc.
Sponsor(s):

Verisk Retail
Impacting Shrink by Reducing Demand
In the competitive environment in which we operate, it doesn't go unnoticed that consumers hold in high regard retail brands with generous returns policies. But, at what cost? It's estimated that return fraud costs retailers several billion dollars annually. Until returns become a thing of the past, it's imperative that asset protection teams have insight into the exposure points in their checkout and return processes in order to mitigate refund fraud, both in-store and online. Attend this session to hear steps retailers can take to identify exposure points and minimize losses and in doing so, stay true to your company's return policy. 
Fort Worth 5-7
Speaker(s):

​Sarah Hix, Director, Asset Protection Ops Processes, The Home Depot
Crimes Against Business Open Forum
Retailers are exposed to a broad range of criminal risks beyond ORC. Attend a facilitated discussion for an opportunity to share and hear insights on emerging criminal trends, prevention and response strategies, and leading practices designed to mitigate risk.
Austin 1-3
Speaker(s):

Tony Sheppard, LPC, ​National Manager, Organized Retail Crime Unit, CVS Health
John Hawthorne, Senior Manager, Loss Prevention, ​Publix Super Markets
Career Mapping – More Like A Playground Than A Path
We all like to think we take career growth seriously, but we don't always realize how important it is to approach professional development with a plan. Whether you are interested in growing your own career or mentoring someone to take on the challenge to be more, this session is for you. Beginning with understanding if one is "prepared" for promotion to using pragmatic tools that identify skill gaps, this session teaches you what it takes to get yourself and others to the next level.
Grapevine 1-3
Speaker(s):

Moderator:
David Lund, LPC, Vice President, Loss Prevention, ​DICK's Sporting Goods

Panelists:
Joan Manson, Vice President, Corporate Loss Prevention, The Container Store​
Jason Daniels, Director, Training & Development, Tractor Supply Company
Sponsor(s):

USS
Developing a Global Measure of Loss in Retail Organizations
While "shrink" is a term long used by the industry to describe losses, the ongoing ambiguity about how shrink is defined and measured, together with the rapidly growing complexity of modern retailing, suggest it is time for a reconceptualization of how retailers understand, define, measure and manage the myriad of ways in which their profits are undermined by "losses". Based on extensive research sponsored by RILA and ECR Europe’s Shrinkage and on-shelf Availability Group, this presentation will offer new insights into how the industry can begin to utilize a more overarching definition and typology that better captures not only the breadth and extent of "Total Retail Losses", but also how they might be more effectively managed in the future to improve business profitability.​
Grapevine 4-6
Speaker(s):

Professor Adrian Beck, Department of Criminology, University of Leicester
Prescriptive Analytics: Simplifying Analytics To Move Beyond Reports and Create Actionable Outcome
With so much data at their disposal, retailers are looking for meaningful ways to leverage the information without investing significant resources or capital. Prescriptive Analytics is creating a paradigm shift, enabling retailers to reduce operational losses and increase sales. Hear from asset protection leaders who are using prescriptive analytics to drive operational changes that help identify fraud, reduce known and unknown losses and increase sales. And, learn how these companies are maximizing resources by engaging internal business partners to address root causes of shrink including ORC, employee theft, and store/vendor compliance.​​
Grapevine B
Speaker(s):

Tom Mormino, Director, Asset Protection, ​Stop & Shop
Marie McWard, Director, Shrink Initiatives, ULTA Beauty
Guy Yehiav, Chief Executive Officer, Profitect​
Sponsor(s):

Tyco Integrated Security
We Have to Do WHAT? Recent Developments in OSHA Law and Practical Advice for Addressing Them
The Chair of Haynes and Boone’s OSHA practice will discuss recent legal developments and the rise in troublesome OSHA enforcement initiatives, including such topics as Enterprise-Wide Relief, Safety and Health Management Guidelines, DOJ’s Partnership to Increase Criminal Prosecution, Joint Employment, and several others.​
Austin 4-6
Speaker(s):

Matt Deffebach, Partner, ​Haynes and Boone
3:30 p.m. - 4:30 p.m.
Dangerous Personalities​
​Former FBI profiler Joe Navarro will show attendees how to identify the four most common "dangerous personalities" and analyze how much of a threat each one can be: the Narcissist, the Predator, the Paranoid, and the Unstable Personality. Along the way, you will learn how to protect your companies and how to recover from the trauma of being close to such a destructive force.
Grapevine Ballroom
Speaker(s):

Joe Navarro_150x170.jpgJoe Navarro,Former FBI Special Agent & Author​
4:45 p.m. - 6:30 p.m.
Reception in the Exhibit Hall
Enjoy a cocktail while networking with conference attendees and checking out the innovative technology in the exhibit hall.
Longhorn Exhibit Hall
Sponsor(s):

Axis Communications
7:00 a.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials and get all of your questions answered. ​
Longhorn Marble Foyer
7:15 a.m. - 8:30 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

SenTech
7:30 a.m. - 8:15 a.m.
Inventory Inaccuracy – Insights on Managing a Common Industry Challenge
The retail industry has once again teamed-up with the University of Texas McCombs School of Business Master of Science in Business Analytics Program on a big data and analytics project that uses financial and store-level transaction data to identify potential threats to overall sales and profitability. In this session, you will hear findings from a project commissioned by 7-Eleven that explores the impact of inventory levels, labor expenses, and sales reducing activities on a store's top and bottom lines. You will leave the session with a better understanding of how your company can leverage big data to identify important risk metrics, quantify the impact of potential fraudulent activities, and prioritize asset protection spending.​
Grapevine A
Speaker(s):

Students from the UT McCombs School of Business ​(sponsored by 7-Eleven and Zebra) 
Ben Grisz
Alexandria Nguyen
Molly Wolfe
Michael Zhang

Brent Smerczynski, LPC, Manager, Asset Protection, Operations, 7-Eleven
Davina Stevens, Manager, Asset Protection​, Analytics, 7-Eleven​
Ed Tonkon, President, Zebra Retail Solutions, ​Zebra Technologies Corporation
Sponsor(s):

Verisk Retail
8:20 a.m. - 8:30 a.m.
Welcome Remarks: Day 2
Speaker(s):

Sandy Kennedy, President, RILA
8:30 a.m. - 9:30 a.m.
Unbox Your Thinking to Create Innovation Breakthroughs
Businesses know that innovation keeps them on the cutting edge of everything from technology to lifestyle to marketing to productivity increases. Why has innovation become mission critical? In this eye-opening, roller-coaster tour through the landscape of now, you will learn how "Ubertrends" — massive waves with broad implications for today's business and consumer lifestyle — are reshaping the innovation landscape. Ubertrends help explain the driving forces behind market phenomena and how these tectonic shifts affect demographics, products and retail logistics technology.
Grapevine Ballroom
Speaker(s):

tchong_michael110x130.jpgMichael Tchong, Founder, ​Social Revolution LLC
9:45 a.m. - 10:30 a.m.
Directional Analytics
Learn how to develop a more efficient, asset protection field structure by leveraging your company’s data to drive how you allocate your team member and financial resources. In times where a leaner retail organization is “the new norm”, using data to objectively prioritize how you invest your resources can help drive greater efficiency, better directional driven talent, cross-functional collaboration, communication, and execution consistency. 
Grapevine A
Speaker(s):

Tim Gorman, Vice President, Asset Protection Solutions, Walgreen Co. 
Todd Lyle, Senior Director, APS Field Operations & Execution, Walgreen Co​.
Bill Inzeo, Director, APS Insights & Intelligence, Walgreen Co. ​
Sponsor(s):

Verisk Retail
Finding (and Keeping) A Great Data Analyst
With so much data at their fingertips and little time to comb through it, field asset protection teams often need support to analyze the information to ensure sound decision making. A successful data analysis program starts with a top notch analyst. Recruiting top talent, providing quality training, and retaining the best performers can make or break a program. In this session, you will gain insight into two different approaches to staffing this position – from inside the LP world and from “non-traditional” associate pools. What works? What doesn’t? Senior leadership will walk away with new thoughts and ideas on filling this vital spot.
Austin 1-3
Speaker(s):

Denyse Arbuthnot, Regional Director, Asset Protection, Follett ​
Scott Pethuyne, Analytics Manager, Asset & Profit Protection, ​Justice
Sponsor(s):

Verisk Retail
E-Commerce Fraud: The New Frontier in Asset Protection
Historically, e-commerce fraud teams have fallen outside the purview of asset protection, instead reporting through Customer Service or IT departments. With the insurgence of online sales and the adoption of EMV standards, e-commerce fraud can have a significant impact on profitability. Focusing on e-commerce fraud basics and impact, mitigation strategies, EMV, and Omnichannel fulfillment, this session will help AP practitioners understand common MOs utilized by perpetrators and strategies for building partnerships with fraud teams to drive profitability in the Omnichannel environment.
Fort Worth 5-7
Speaker(s):

Adam Alford, Senior Director, Asset Protection Investigations, ​GameStop​
Jonathan Baker, Senior Manager, Asset Protection Investigations, GameStop
Winning With Millennials: Converting “Differences to Powerful Performance”
Millennials, like generations before them such as baby boomers and GenX, bring fresh ideas, innovative approaches and peculiar expectations. As business leaders embracing and partnering with Millennials signals a new challenge of our leadership adaption skills and our reception of change. An evolving workforce means opportunity. Are you adapting and harnessing the value that Millennials bring to your team? Let’s explore how we all think differently and learn from experienced professionals about how we partner for success with the new force of nature we call “the Millennial”​
Grapevine 1-3
Speaker(s):

Moderator:
Steve Sell, Chief Marketing Officer, USS

Panelists: 
Jason Coren, Director, Loss Prevention & Security, Amazon
Bart Fuller, Director, Asset Protection, ​Walgreen Co.
Mike Monar, Founder & President, Monar Consulting​​
Sponsor(s):

USS
Profit Erosion: Leveraging Data Analytics and Strategic Programs to Enhance Operational Effectiveness
Learn how Sears developed an effective program that focuses on correcting profit erosion behaviors and how the At Home Stores asset protection team is using their EBR tool to drive profitability. In this presentation, they will share their strategy and the details of how they identify issues with coupon promotions, markdowns, loyalty program abuse and non-receipted returns.
Grapevine 4-6
Speaker(s):

Lonndon Seely, Senior Director, APP Retail & Fraud Mitigation, Sears
Ernie Deyle, Senior Director, Safety & Enterprise Resiliency, Sears 
Jennifer Zervas, Senior Analyst, Loss Prevention, At Home Stores
Resurrecting Dead Data to Create Action
Rite-Aid and Centronex have teamed up to apply advanced analytic techniques similar to those used in the U.S. Intelligence Community to exploit and uncover hidden or “dead” data to enhance existing internal efforts to combat ORC and internal theft. Rite-Aid was also exposed to other technologies used to collect HUMINT (human intelligence), SIGINT (signals intelligence), IMINT (imagery intelligence) and OSINT (open source intelligence), all key collection disciplines used in the Intelligence Community that could also have application to retail asset protection. In this session, you’ll hear how once Dead, now Actionable Data, combined with new sensor methods have the potential to improve threat mitigation tactics, feature matching technology, predictive shrink indicators and safety performance and you’ll gain insight into innovative technologies that can change that way we do things.
Grapevine B
Speaker(s):

Bob Oberosler, Group Vice President, Asset Protection, ​Rite Aid
Charlie Fleischman, Chief Executive Officer, ​Centronex, LLC 
Sponsor(s):

Tyco Integrated Security
Safe Lifting Techniques that Really Work!
Strains and sprains continue to plague retailers of all segments, sizes and formats. There’s a lot of safe lifting techniques out there, but none that have transformed a company’s safety culture quite like this! Hear how Tractor Supply’s home grown training program has significantly reduced injuries, brought money back to the company’s bottom line and made believers out of every associate across the enterprise. 
Austin 4-6
Speaker(s):

Andy Jones, Director, Logistics Loss Prevention and Safety, Tractor Supply Company
Matt Kelly, Manager, Loss Prevention & Safety, Tractor Supply Company
11:00 a.m. - 12:00 p.m.
The Changing Face of the Active Shooter
World events have caused a shift in the dialogue about active shooters among retail AP executives from a lone gunman who enters a store to multiple shooters intent on causing mass casualties. Are retailers soft targets for terrorist attacks? What can the industry do to mitigate vulnerabilities?​ In this session, you’ll gain unprecedented insight into the current threat landscape in the US, drawing on intel analysts and sources both domestically and foreign. We’ll examine lessons learned from the Paris attacks and how US security agencies have enhanced their efforts to protect safe targets. ​Most importantly, you’ll walk away with strategies for Deterring, Detecting, Delaying and Defeating an attack and an enhanced understanding of the need to incorporate intelligence, technology and law enforcement into your company’s retail security strategy.
Grapevine Ballroom
Speaker(s):

Michael Balboni photo_150x170.jpgMichael Balboni, President & Managing Director, ​RedLand Strategies​​
12:00 p.m. - 1:15 p.m.
Lunch in the Exhibit Hall
Continue the dialogue that started in today's sessions and network in the Exhibit Hall.
Longhorn Exhibit Hall
1:30 p.m. - 2:30 p.m.
Organizing and Innovating at the Speed of Organized Retail Crime
Focusing on the future of Organized Retail Crime and major crimes, a panel of seasoned ORC investigators will discuss how resources will be structured to actively engage the business and law enforcement partners; gather, analyze and apply data; and tap the skill sets of internal partners. They will share perspectives about their current mindset and how their programs and personnel have evolved and will continue to evolve to address these future challenges.​
Grapevine Ballroom
Speaker(s):

Moderator: 
LaRocca,Joe_110x130.jpgJoe LaRocca, Founder & President, Retail Partners

ORC/Retail Investigator Panel:
Roberts,Dave_110x130.jpgDave Roberts, Director, Investigations, Lowe's ​​
Harrah,Nelson_110x130.jpgNelson HarrahDirector, Organized Retail Crime, ​Gap
Bowlin,Chance_110x130.jpgChance Bowlin, LPC, Manager, Corporate Loss Prevention, Petco Animal Supplies​
3:00 p.m. - 3:45 p.m.
Leveraging Store Operators to Drive Asset Protection
Asset Protection’s ability to leverage operational leaders is dependent on how well AP streamlines KPIs and orients their efforts on managing outliers. Within AP, the reality of daily incidents can distract from managing performance and addressing trends. The effectiveness of any Business Intelligence and Analytics program relies on the ability to translate data into actions. This session focuses on the need for up-front alignment on accountability, focused messaging and how to use reporting tools for enabling these conversations. 
Grapevine A
Speaker(s):

Stacie Bearden, Director, Field Asset Protection, The Home Depot 
Bryce Bennett, Director, Environmental, Health, & Safety, The Home Depot
Sponsor(s):

Verisk Retail
Collaboration at its Best: Competitors Teaming Up To Combat Armed Robberies
​They are fierce competitors when it comes to sales. But, when it comes to fighting against armed robbers, the three major US drug store chains are playing on the same team. Working together with LPRC scientists, CVS, Rite-Aid and Walgreens launched an anti-robbery project to develop and test targeted preventive and protective measures to train employees, keep people safe and inform law enforcement. Hear the groundbreaking results and gain insight into how you can enhance your company’s robbery prevention strategy.
Fort Worth 5-7
Speaker(s):

Kevin Plante, LP​C, Director, Loss Prevention​, Financial Reporting and Analysis, CVS Health
Steve Middleton, Director, Asset Protection, Rite Aid
Read Hayes, PhD, Director, Loss Prevention Research Council
A Picture is Worth a Thousand Numbers
Gone are the days when department presentations consisted of numbers on a spreadsheet. With big data comes the need for tools to efficiently capture and present information to key decision makers in a format they can understand and act on. Hear how one retailer developed and utilized a series of targeted visualizations to introduce a new concept to field operators and walk away with data visualization techniques that will enhance employees’ understanding, ownership and compliance. 
Grapevine 1-3
Speaker(s):

Dominic Zuccala, Director, Loss Prevention, Big Lots Stores​
Cheryl Blake, Vice President, Business Development, Verisk Retail 
Sponsor(s):

USS
RFID -The Omnichannel Enabler
Driven by the consumer's demand for an "anywhere, anytime, any product" experience, retailers are moving away from legacy inventory management methods in favor of an inventory management system enabled by radio frequency identification. In this session, Dr. Hardgrave shares the fundamental underpinnings of a successful omnichannel strategy, including ship-from-stores and buy-online-pickup-in-stores and how these strategies are enabled by RFID.
Grapevine 4-6
Speaker(s):

Dr. Bill Hardgrave, Dean & Professor, College of Business, Auburn University
Enterprise Video Strategy and Management
Walgreens recently converted their entire chain to a common video platform that includes analog, hybrid, and IP video. In this session, you'll get insight into their low cost risk-based approach to connect 8,300 stores running different video systems to their Security Operations Center on a common user interface and their commissioning process which maps cameras to the asset protection dashboard for EBR analysis. And, you'll hear about their “break replace” rollout strategy that saved nearly $2 million in labor expense, other key technical functionalities of the system and their on-line training model for field and store leadership.
Grapevine B
Speaker(s):

Hal Friend, Director, Physical Security & Fire Prevention, Walgreen Co.
Tim Mueller, Team Manager, Physical Security Operations, Walgreen Co.
Sponsor(s):

Tyco Integrated Security
Key Components of an Effective Corporate Travel Security Program
A terrorist attack occurs. An infectious disease spreads across international borders. Proactive decision-making before a crisis impacts traveling employees, insight into ongoing global threats and the ability to identify challenges facing travelers before they depart are key components to an effective travel security program. In this session, you’ll gain insight into how to design a travel security program that mitigates risk, enhances your ability to locate and assist employees around the globe and positions your company to protect your people and your business. 
Austin 4-6
Speaker(s):

Theo Miles, Senior Director, Global Security Operations, ​Walmart
4:00 p.m. - 5:00 p.m.
Short Takes from Retail Asset Protection Leaders
A highlight of the conference -- hear from three top executives in retail asset protection, each covering a phase of civil unrest, in these brief, TED-talk style segments.
Grapevine Ballroom
Speaker(s):

Grander,Jon_110x130.jpgJon Grander, Vice President, Asset & Revenue Management, ​Caleres
Montez,Blue_110x130.pngBlue Montez, Vice President, Risk Management, ​American Apparel​
Silveira,Michael_110x130.jpgMichael Silveira, Vice President, Loss Prevention, CVS Health
Sponsor(s):

Nedap
5:00 p.m. - 6:30 p.m.
Reception in the Exhibit Hall
Connect one last time in the Exhibit Hall with peers and solution providers.
Longhorn Exhibit Hall
7:30 a.m. - 8:00 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

Retail Solutions, Inc. (Rsi)
8:00 a.m. - 9:00 a.m.
Bigger, Faster, Weirder: What You Need To Know About Cybersecurity Trends for 2016
Data theft, extortion and fraud are being automated to grander scales, and new attack vectors are keeping us on our toes. This talk will look at the intersection of the AP and cyber worlds, where criminals can arbitrage fraudulent orders among multiple e-commerce sites, take over data center power management, and exploit “smart” toys. These retail-specific threat intelligence updates will help enrich your detection and prevention strategies.
Grapevine Ballroom
Speaker(s):

Wendy Nather, Research Director, ​Retail Cyber Intelligence Sharing Center (R-CISC)
Steve Hunter, CFE, Director, Global Investigations, ​Walmart
Sponsor(s):

American Public University
9:15 a.m. - 10:45 a.m.
Microexpressions: More Than Meets the Eye
The ability to evaluate truthfulness, detect deception, and assess credibility is a crucial skill for professionals whose jobs require interviews, interrogations, and information elicitation of others. Decades of scientific research have provided a wealth of information about potential cues to truthfulness and deceit, but much of it is difficult for operators to make sense of. In this presentation Dr. David Matsumoto debunks the myths about cues to deceit and examines the latest research findings and shares innovative training initiatives for field operatives and decision makers.
Grapevine Ballroom
Speaker(s):

Matsumoto headshot110x130.jpgDavid Matsumoto, Director, Humintell​
Sponsor(s):

Verint
12:00 p.m. - 3:00 p.m.
Workshop: Tips for Evaluating Truthfulness Using Nonverbal Behavior
This 3 hour workshop builds on Dr. Matsumoto’s morning keynote, teaching participants through practical exercise how to evaluate truthfulness by recognizing micro-facial expressions of emotion. Dr. Matsumoto shares his novel, innovative, and proprietary training methods, developed and refined through years of formal scientific research and used by domestic and international law enforcement and intelligence agencies Acquire a deeper understanding of the nature and function of emotion when telling truth and lies, how lies leak out through the face via involuntary "micro-expressions" and how to detect signs of leakage. Participants will leave the workshop with a new skill that can be put to good use immediately.
Grapevine 1-3
Speaker(s):

Matsumoto headshot110x130.jpgDavid Matsumoto, Director, Humintell
Sunday 4/17/2016 - 12:00 p.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials here, along with answers to all of your questions.
Longhorn Marble Foyer
Sunday 4/17/2016 - 3:00 p.m. - 5:00 p.m.
Asset Protection Leaders Council Meeting (invitation only)
This is a private meeting for RILA members on the Asset Protection Leaders Council, sponsors and invited guests. The council is comprised of the senior-most retail executives who are responsible for AP issues within their respective companies.
Sunday 4/17/2016 - 4:15 p.m. - 5:00 p.m.
Conference Orientation
Whether you are a new attendee or a 10-year veteran, attend this pre-session to ask questions of, learn tips from, and network with conference veterans and RILA staff. ​
Grapevine 3
Sunday 4/17/2016 - 5:00 p.m. - 6:30 p.m.
Colleagues & Cocktails
Please join us at this year's welcome reception to kick off the 2016 Retail Asset Protection Conference.​
Center Prefunction
Monday 4/18/2016 - 7:00 a.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials here, along with answers to all of your questions.
Longhorn Marble Foyer
Monday 4/18/2016 - 7:15 a.m. - 8:00 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

The Zellman Group
Monday 4/18/2016 - 8:00 a.m. - 8:30 a.m.
Welcome & Conference Kickoff
Grapevine Ballroom
Monday 4/18/2016 - 8:30 a.m. - 9:15 a.m.
Loss Prevention – Making it Matter
Join DICK'S Sporting Goods’ Senior Vice President George Hill as he tells the story of how relentless improvement transformed $300 from a cookie jar into a nearly $7 billion dollar omnichannel retailer. George will share how the loss prevention team has been involved in the company’s integrated game plan and winning strategies to become the nation’s largest full-line sporting goods retailer. George will describe some unique ways the LP team is contributing to the company’s mission, the latest challenges they are facing and how the department will continue to evolve to support the growing and ever-changing business.
Grapevine Ballroom
Speaker(s):

Hill,George_110x130.jpgGeorge Hill, ​Senior Vice President, Retail DICK’S Sporting Goods
Monday 4/18/2016 - 9:30 a.m. - 10:30 a.m.
Where to Turn When the Political Climate Heats Up
​Amy Walter speaks with aplomb about the electoral process, congressional culture, and the Washington political scene on the whole. Being a familiar presence across the media spectrum, her range of topics and expertise provides an engaging, compelling presentation that keeps audiences riveted. Walter discusses not only electoral politics, but also the politics of policy, Washington’s dysfunction, and the people and strategy behind why things are happening the way they are in Congress and the White House.
Grapevine Ballroom
Speaker(s):

Walter, Amy110x130.jpgAmy Walter, National Editor, The Cook Political Report
Monday 4/18/2016 - 11:00 a.m. - 12:15 p.m.
Business Intelligence and Analytics Open Forum
The vast amount of data available today requires a new way of approaching almost every aspect of our business. This forum will give you the opportunity to focus on one or more areas in this emerging data science environment including predictive modeling, finding and training analysts, and analyzing omnichannel data, safety metrics, and data from physical security systems.​
Grapevine A
Speaker(s):

Dominic Zuccala, Director, Loss Prevention, Big Lots Stores​
Cheryl Blake, Vice President, Business Development, Verisk Retail 
Sponsor(s):

Verisk Retail
Organized Retail Crime Open Forum
Despite best efforts by retailers and law enforcement, Organized Retail Crime continues to be a multi-billion dollar problem. New MOs, new points of compromise, new players. One thing that hasn’t changed is the retail industry’s collaborative and relentless pursuit of perpetrators. Come to this interactive session facilitated by seasoned ORC investigators to collaborate with your peers on leading practices for investigating, pursuing and prosecuting ORC rings.
​​
Fort Worth 5-7
Speaker(s):

Dave Roberts, Director, Investigations, Lowe's ​​​
Nelson HarrahDirector, Organized Retail Crime, ​Gap
Chance Bowlin, ​LPC, Manager, Corporate Loss Prevention, Petco Animal Supplies
Leadership & Development Open Forum
Looking for a new way to drive dialogue about leadership? Engage in an interactive and creative dialogue with your industry peers to share and learn new ways to enhance your ability to lead yourself and others. This fun and interactive open forum will allow for an ideal environment to share and hear ideas how your industry peers leverage leadership to influence others to achieve maximum results.​
Grapevine 1-3
Speaker(s):

Todd Lyle, Senior Director, Asset Protection Solutions, Field Operations & Execution, Walgreen Co. 
Sponsor(s):

USS
Operational Loss Open Forum
With the evolving recognition by asset protection leaders that process breakdowns are a significant contributor to retail shrinkage, industry collaboration can be an effective tool for mitigating operational loss. Come to this session prepared to exchange leading practices for identifying and resolving non-malicious causes of shrink and armed with topics for the group to tackle together.
Grapevine 4-6
Speaker(s):

Frank Johns, ​LPC, Chairman, Loss Prevention Foundation​
Stan Welch, LPC, Vice President Business Development, The Zellman Group ​
Workplace Safety Open Forum
​Join fellow retail safety practitioners to discuss leading practices, risks and challenges facing the industry including implementation of the updates to OSHA’s Recordkeeping Rule, recent OSHA enforcement, global hazard assessments and more. Or, come to suggest a topic that is top-of-mind and receive invaluable insight that you can incorporate into your company's safety program.
Austin 4-6
Speaker(s):

Hank Jones, Director, Safety, Hazmat, & RDC, Lowe's
Matt Saxon, Manager, Environmental Health & Safety, REI
Nadine Lajeune, ​Format Leader, KMART Asset & Profit Protection, ​Sears
Operational Audit Open Forum
Participate in a facilitated discussion focusing on store and distribution center audit practices, KPI identification and analysis protocols, and tips for effectively operating in a "real time" result-oriented environment. Benchmark your audit processes and asset protection data analytics against those of other leading retailers, gain insight into how you may enhance programs and share your company's leading practices with other audit professionals.
Austin 1-3
Speaker(s):

Faith Clark, Division Manager, Loss Prevention, Publix Super Markets
Bart Fuller, Director, Asset Protection, ​Walgreens Co.​
Monday 4/18/2016 - 12:15 p.m. - 1:00 p.m.
Lunch
Join your peers for lunch and networking prior to the Exhibit Hall Preview.​
Texas C
Sponsor(s):

Catalyst Awareness
Monday 4/18/2016 - 1:00 p.m. - 2:00 p.m.
Exhibit Hall Preview
Join conference attendees for a first look at the innovative solutions showcased in the Exhibit Hall.
Longhorn Exhibit Hall
Monday 4/18/2016 - 2:15 p.m. - 3:00 p.m.
Shrink Happens – Recovering Quickly To Restore On Shelf Availability
Despite best efforts, shrink happens, whether operational or malicious. Product manufacturers share retailers' concerns about shrink and its impact on “on shelf availability.” Considerable resources are invested in analytics and in-store execution to identify when out-of-stocks occur, and potential root causes. In this session you will hear about efforts to identify phantom inventory using analytics and how retailers are engaged with this information to return stores to an in-stock position. And, you will hear other ways in which analytics are being used to combat shrink, such as creating real world category merchandising insights, understanding shrink mitigation effectiveness, and increasing visibility to operational realities of AP strategies.
Grapevine A
Speaker(s):

Barry Poole, National Retail Manager, Mead Johnson Nutrition 
Shawn Evans, Shave OSA Leader, North America, Procter & Gamble 
Jeff McDaniel, ​Vice President, Customer Success, North America, Retail Solutions Inc.
Sponsor(s):

Verisk Retail
Impacting Shrink by Reducing Demand
In the competitive environment in which we operate, it doesn't go unnoticed that consumers hold in high regard retail brands with generous returns policies. But, at what cost? It's estimated that return fraud costs retailers several billion dollars annually. Until returns become a thing of the past, it's imperative that asset protection teams have insight into the exposure points in their checkout and return processes in order to mitigate refund fraud, both in-store and online. Attend this session to hear steps retailers can take to identify exposure points and minimize losses and in doing so, stay true to your company's return policy. 
Fort Worth 5-7
Speaker(s):

​Sarah Hix, Director, Asset Protection Ops Processes, The Home Depot
Crimes Against Business Open Forum
Retailers are exposed to a broad range of criminal risks beyond ORC. Attend a facilitated discussion for an opportunity to share and hear insights on emerging criminal trends, prevention and response strategies, and leading practices designed to mitigate risk.
Austin 1-3
Speaker(s):

Tony Sheppard, LPC, ​National Manager, Organized Retail Crime Unit, CVS Health
John Hawthorne, Senior Manager, Loss Prevention, ​Publix Super Markets
Career Mapping – More Like A Playground Than A Path
We all like to think we take career growth seriously, but we don't always realize how important it is to approach professional development with a plan. Whether you are interested in growing your own career or mentoring someone to take on the challenge to be more, this session is for you. Beginning with understanding if one is "prepared" for promotion to using pragmatic tools that identify skill gaps, this session teaches you what it takes to get yourself and others to the next level.
Grapevine 1-3
Speaker(s):

Moderator:
David Lund, LPC, Vice President, Loss Prevention, ​DICK's Sporting Goods

Panelists:
Joan Manson, Vice President, Corporate Loss Prevention, The Container Store​
Jason Daniels, Director, Training & Development, Tractor Supply Company
Sponsor(s):

USS
Developing a Global Measure of Loss in Retail Organizations
While "shrink" is a term long used by the industry to describe losses, the ongoing ambiguity about how shrink is defined and measured, together with the rapidly growing complexity of modern retailing, suggest it is time for a reconceptualization of how retailers understand, define, measure and manage the myriad of ways in which their profits are undermined by "losses". Based on extensive research sponsored by RILA and ECR Europe’s Shrinkage and on-shelf Availability Group, this presentation will offer new insights into how the industry can begin to utilize a more overarching definition and typology that better captures not only the breadth and extent of "Total Retail Losses", but also how they might be more effectively managed in the future to improve business profitability.​
Grapevine 4-6
Speaker(s):

Professor Adrian Beck, Department of Criminology, University of Leicester
Prescriptive Analytics: Simplifying Analytics To Move Beyond Reports and Create Actionable Outcome
With so much data at their disposal, retailers are looking for meaningful ways to leverage the information without investing significant resources or capital. Prescriptive Analytics is creating a paradigm shift, enabling retailers to reduce operational losses and increase sales. Hear from asset protection leaders who are using prescriptive analytics to drive operational changes that help identify fraud, reduce known and unknown losses and increase sales. And, learn how these companies are maximizing resources by engaging internal business partners to address root causes of shrink including ORC, employee theft, and store/vendor compliance.​​
Grapevine B
Speaker(s):

Tom Mormino, Director, Asset Protection, ​Stop & Shop
Marie McWard, Director, Shrink Initiatives, ULTA Beauty
Guy Yehiav, Chief Executive Officer, Profitect​
Sponsor(s):

Tyco Integrated Security
We Have to Do WHAT? Recent Developments in OSHA Law and Practical Advice for Addressing Them
The Chair of Haynes and Boone’s OSHA practice will discuss recent legal developments and the rise in troublesome OSHA enforcement initiatives, including such topics as Enterprise-Wide Relief, Safety and Health Management Guidelines, DOJ’s Partnership to Increase Criminal Prosecution, Joint Employment, and several others.​
Austin 4-6
Speaker(s):

Matt Deffebach, Partner, ​Haynes and Boone
Monday 4/18/2016 - 3:30 p.m. - 4:30 p.m.
Dangerous Personalities​
​Former FBI profiler Joe Navarro will show attendees how to identify the four most common "dangerous personalities" and analyze how much of a threat each one can be: the Narcissist, the Predator, the Paranoid, and the Unstable Personality. Along the way, you will learn how to protect your companies and how to recover from the trauma of being close to such a destructive force.
Grapevine Ballroom
Speaker(s):

Joe Navarro_150x170.jpgJoe Navarro,Former FBI Special Agent & Author​
Monday 4/18/2016 - 4:45 p.m. - 6:30 p.m.
Reception in the Exhibit Hall
Enjoy a cocktail while networking with conference attendees and checking out the innovative technology in the exhibit hall.
Longhorn Exhibit Hall
Sponsor(s):

Axis Communications
Tuesday 4/19/2016 - 7:00 a.m. - 6:30 p.m.
Registration & Information Desk Open
Pick up your registration materials and get all of your questions answered. ​
Longhorn Marble Foyer
Tuesday 4/19/2016 - 7:15 a.m. - 8:30 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

SenTech
Tuesday 4/19/2016 - 7:30 a.m. - 8:15 a.m.
Inventory Inaccuracy – Insights on Managing a Common Industry Challenge
The retail industry has once again teamed-up with the University of Texas McCombs School of Business Master of Science in Business Analytics Program on a big data and analytics project that uses financial and store-level transaction data to identify potential threats to overall sales and profitability. In this session, you will hear findings from a project commissioned by 7-Eleven that explores the impact of inventory levels, labor expenses, and sales reducing activities on a store's top and bottom lines. You will leave the session with a better understanding of how your company can leverage big data to identify important risk metrics, quantify the impact of potential fraudulent activities, and prioritize asset protection spending.​
Grapevine A
Speaker(s):

Students from the UT McCombs School of Business ​(sponsored by 7-Eleven and Zebra) 
Ben Grisz
Alexandria Nguyen
Molly Wolfe
Michael Zhang

Brent Smerczynski, LPC, Manager, Asset Protection, Operations, 7-Eleven
Davina Stevens, Manager, Asset Protection​, Analytics, 7-Eleven​
Ed Tonkon, President, Zebra Retail Solutions, ​Zebra Technologies Corporation
Sponsor(s):

Verisk Retail
Tuesday 4/19/2016 - 8:20 a.m. - 8:30 a.m.
Welcome Remarks: Day 2
Speaker(s):

Sandy Kennedy, President, RILA
Tuesday 4/19/2016 - 8:30 a.m. - 9:30 a.m.
Unbox Your Thinking to Create Innovation Breakthroughs
Businesses know that innovation keeps them on the cutting edge of everything from technology to lifestyle to marketing to productivity increases. Why has innovation become mission critical? In this eye-opening, roller-coaster tour through the landscape of now, you will learn how "Ubertrends" — massive waves with broad implications for today's business and consumer lifestyle — are reshaping the innovation landscape. Ubertrends help explain the driving forces behind market phenomena and how these tectonic shifts affect demographics, products and retail logistics technology.
Grapevine Ballroom
Speaker(s):

tchong_michael110x130.jpgMichael Tchong, Founder, ​Social Revolution LLC
Tuesday 4/19/2016 - 9:45 a.m. - 10:30 a.m.
Directional Analytics
Learn how to develop a more efficient, asset protection field structure by leveraging your company’s data to drive how you allocate your team member and financial resources. In times where a leaner retail organization is “the new norm”, using data to objectively prioritize how you invest your resources can help drive greater efficiency, better directional driven talent, cross-functional collaboration, communication, and execution consistency. 
Grapevine A
Speaker(s):

Tim Gorman, Vice President, Asset Protection Solutions, Walgreen Co. 
Todd Lyle, Senior Director, APS Field Operations & Execution, Walgreen Co​.
Bill Inzeo, Director, APS Insights & Intelligence, Walgreen Co. ​
Sponsor(s):

Verisk Retail
Finding (and Keeping) A Great Data Analyst
With so much data at their fingertips and little time to comb through it, field asset protection teams often need support to analyze the information to ensure sound decision making. A successful data analysis program starts with a top notch analyst. Recruiting top talent, providing quality training, and retaining the best performers can make or break a program. In this session, you will gain insight into two different approaches to staffing this position – from inside the LP world and from “non-traditional” associate pools. What works? What doesn’t? Senior leadership will walk away with new thoughts and ideas on filling this vital spot.
Austin 1-3
Speaker(s):

Denyse Arbuthnot, Regional Director, Asset Protection, Follett ​
Scott Pethuyne, Analytics Manager, Asset & Profit Protection, ​Justice
Sponsor(s):

Verisk Retail
E-Commerce Fraud: The New Frontier in Asset Protection
Historically, e-commerce fraud teams have fallen outside the purview of asset protection, instead reporting through Customer Service or IT departments. With the insurgence of online sales and the adoption of EMV standards, e-commerce fraud can have a significant impact on profitability. Focusing on e-commerce fraud basics and impact, mitigation strategies, EMV, and Omnichannel fulfillment, this session will help AP practitioners understand common MOs utilized by perpetrators and strategies for building partnerships with fraud teams to drive profitability in the Omnichannel environment.
Fort Worth 5-7
Speaker(s):

Adam Alford, Senior Director, Asset Protection Investigations, ​GameStop​
Jonathan Baker, Senior Manager, Asset Protection Investigations, GameStop
Winning With Millennials: Converting “Differences to Powerful Performance”
Millennials, like generations before them such as baby boomers and GenX, bring fresh ideas, innovative approaches and peculiar expectations. As business leaders embracing and partnering with Millennials signals a new challenge of our leadership adaption skills and our reception of change. An evolving workforce means opportunity. Are you adapting and harnessing the value that Millennials bring to your team? Let’s explore how we all think differently and learn from experienced professionals about how we partner for success with the new force of nature we call “the Millennial”​
Grapevine 1-3
Speaker(s):

Moderator:
Steve Sell, Chief Marketing Officer, USS

Panelists: 
Jason Coren, Director, Loss Prevention & Security, Amazon
Bart Fuller, Director, Asset Protection, ​Walgreen Co.
Mike Monar, Founder & President, Monar Consulting​​
Sponsor(s):

USS
Profit Erosion: Leveraging Data Analytics and Strategic Programs to Enhance Operational Effectiveness
Learn how Sears developed an effective program that focuses on correcting profit erosion behaviors and how the At Home Stores asset protection team is using their EBR tool to drive profitability. In this presentation, they will share their strategy and the details of how they identify issues with coupon promotions, markdowns, loyalty program abuse and non-receipted returns.
Grapevine 4-6
Speaker(s):

Lonndon Seely, Senior Director, APP Retail & Fraud Mitigation, Sears
Ernie Deyle, Senior Director, Safety & Enterprise Resiliency, Sears 
Jennifer Zervas, Senior Analyst, Loss Prevention, At Home Stores
Resurrecting Dead Data to Create Action
Rite-Aid and Centronex have teamed up to apply advanced analytic techniques similar to those used in the U.S. Intelligence Community to exploit and uncover hidden or “dead” data to enhance existing internal efforts to combat ORC and internal theft. Rite-Aid was also exposed to other technologies used to collect HUMINT (human intelligence), SIGINT (signals intelligence), IMINT (imagery intelligence) and OSINT (open source intelligence), all key collection disciplines used in the Intelligence Community that could also have application to retail asset protection. In this session, you’ll hear how once Dead, now Actionable Data, combined with new sensor methods have the potential to improve threat mitigation tactics, feature matching technology, predictive shrink indicators and safety performance and you’ll gain insight into innovative technologies that can change that way we do things.
Grapevine B
Speaker(s):

Bob Oberosler, Group Vice President, Asset Protection, ​Rite Aid
Charlie Fleischman, Chief Executive Officer, ​Centronex, LLC 
Sponsor(s):

Tyco Integrated Security
Safe Lifting Techniques that Really Work!
Strains and sprains continue to plague retailers of all segments, sizes and formats. There’s a lot of safe lifting techniques out there, but none that have transformed a company’s safety culture quite like this! Hear how Tractor Supply’s home grown training program has significantly reduced injuries, brought money back to the company’s bottom line and made believers out of every associate across the enterprise. 
Austin 4-6
Speaker(s):

Andy Jones, Director, Logistics Loss Prevention and Safety, Tractor Supply Company
Matt Kelly, Manager, Loss Prevention & Safety, Tractor Supply Company
Tuesday 4/19/2016 - 11:00 a.m. - 12:00 p.m.
The Changing Face of the Active Shooter
World events have caused a shift in the dialogue about active shooters among retail AP executives from a lone gunman who enters a store to multiple shooters intent on causing mass casualties. Are retailers soft targets for terrorist attacks? What can the industry do to mitigate vulnerabilities?​ In this session, you’ll gain unprecedented insight into the current threat landscape in the US, drawing on intel analysts and sources both domestically and foreign. We’ll examine lessons learned from the Paris attacks and how US security agencies have enhanced their efforts to protect safe targets. ​Most importantly, you’ll walk away with strategies for Deterring, Detecting, Delaying and Defeating an attack and an enhanced understanding of the need to incorporate intelligence, technology and law enforcement into your company’s retail security strategy.
Grapevine Ballroom
Speaker(s):

Michael Balboni photo_150x170.jpgMichael Balboni, President & Managing Director, ​RedLand Strategies​​
Tuesday 4/19/2016 - 12:00 p.m. - 1:15 p.m.
Lunch in the Exhibit Hall
Continue the dialogue that started in today's sessions and network in the Exhibit Hall.
Longhorn Exhibit Hall
Tuesday 4/19/2016 - 1:30 p.m. - 2:30 p.m.
Organizing and Innovating at the Speed of Organized Retail Crime
Focusing on the future of Organized Retail Crime and major crimes, a panel of seasoned ORC investigators will discuss how resources will be structured to actively engage the business and law enforcement partners; gather, analyze and apply data; and tap the skill sets of internal partners. They will share perspectives about their current mindset and how their programs and personnel have evolved and will continue to evolve to address these future challenges.​
Grapevine Ballroom
Speaker(s):

Moderator: 
LaRocca,Joe_110x130.jpgJoe LaRocca, Founder & President, Retail Partners

ORC/Retail Investigator Panel:
Roberts,Dave_110x130.jpgDave Roberts, Director, Investigations, Lowe's ​​
Harrah,Nelson_110x130.jpgNelson HarrahDirector, Organized Retail Crime, ​Gap
Bowlin,Chance_110x130.jpgChance Bowlin, LPC, Manager, Corporate Loss Prevention, Petco Animal Supplies​
Tuesday 4/19/2016 - 3:00 p.m. - 3:45 p.m.
Leveraging Store Operators to Drive Asset Protection
Asset Protection’s ability to leverage operational leaders is dependent on how well AP streamlines KPIs and orients their efforts on managing outliers. Within AP, the reality of daily incidents can distract from managing performance and addressing trends. The effectiveness of any Business Intelligence and Analytics program relies on the ability to translate data into actions. This session focuses on the need for up-front alignment on accountability, focused messaging and how to use reporting tools for enabling these conversations. 
Grapevine A
Speaker(s):

Stacie Bearden, Director, Field Asset Protection, The Home Depot 
Bryce Bennett, Director, Environmental, Health, & Safety, The Home Depot
Sponsor(s):

Verisk Retail
Collaboration at its Best: Competitors Teaming Up To Combat Armed Robberies
​They are fierce competitors when it comes to sales. But, when it comes to fighting against armed robbers, the three major US drug store chains are playing on the same team. Working together with LPRC scientists, CVS, Rite-Aid and Walgreens launched an anti-robbery project to develop and test targeted preventive and protective measures to train employees, keep people safe and inform law enforcement. Hear the groundbreaking results and gain insight into how you can enhance your company’s robbery prevention strategy.
Fort Worth 5-7
Speaker(s):

Kevin Plante, LP​C, Director, Loss Prevention​, Financial Reporting and Analysis, CVS Health
Steve Middleton, Director, Asset Protection, Rite Aid
Read Hayes, PhD, Director, Loss Prevention Research Council
A Picture is Worth a Thousand Numbers
Gone are the days when department presentations consisted of numbers on a spreadsheet. With big data comes the need for tools to efficiently capture and present information to key decision makers in a format they can understand and act on. Hear how one retailer developed and utilized a series of targeted visualizations to introduce a new concept to field operators and walk away with data visualization techniques that will enhance employees’ understanding, ownership and compliance. 
Grapevine 1-3
Speaker(s):

Dominic Zuccala, Director, Loss Prevention, Big Lots Stores​
Cheryl Blake, Vice President, Business Development, Verisk Retail 
Sponsor(s):

USS
RFID -The Omnichannel Enabler
Driven by the consumer's demand for an "anywhere, anytime, any product" experience, retailers are moving away from legacy inventory management methods in favor of an inventory management system enabled by radio frequency identification. In this session, Dr. Hardgrave shares the fundamental underpinnings of a successful omnichannel strategy, including ship-from-stores and buy-online-pickup-in-stores and how these strategies are enabled by RFID.
Grapevine 4-6
Speaker(s):

Dr. Bill Hardgrave, Dean & Professor, College of Business, Auburn University
Enterprise Video Strategy and Management
Walgreens recently converted their entire chain to a common video platform that includes analog, hybrid, and IP video. In this session, you'll get insight into their low cost risk-based approach to connect 8,300 stores running different video systems to their Security Operations Center on a common user interface and their commissioning process which maps cameras to the asset protection dashboard for EBR analysis. And, you'll hear about their “break replace” rollout strategy that saved nearly $2 million in labor expense, other key technical functionalities of the system and their on-line training model for field and store leadership.
Grapevine B
Speaker(s):

Hal Friend, Director, Physical Security & Fire Prevention, Walgreen Co.
Tim Mueller, Team Manager, Physical Security Operations, Walgreen Co.
Sponsor(s):

Tyco Integrated Security
Key Components of an Effective Corporate Travel Security Program
A terrorist attack occurs. An infectious disease spreads across international borders. Proactive decision-making before a crisis impacts traveling employees, insight into ongoing global threats and the ability to identify challenges facing travelers before they depart are key components to an effective travel security program. In this session, you’ll gain insight into how to design a travel security program that mitigates risk, enhances your ability to locate and assist employees around the globe and positions your company to protect your people and your business. 
Austin 4-6
Speaker(s):

Theo Miles, Senior Director, Global Security Operations, ​Walmart
Tuesday 4/19/2016 - 4:00 p.m. - 5:00 p.m.
Short Takes from Retail Asset Protection Leaders
A highlight of the conference -- hear from three top executives in retail asset protection, each covering a phase of civil unrest, in these brief, TED-talk style segments.
Grapevine Ballroom
Speaker(s):

Grander,Jon_110x130.jpgJon Grander, Vice President, Asset & Revenue Management, ​Caleres
Montez,Blue_110x130.pngBlue Montez, Vice President, Risk Management, ​American Apparel​
Silveira,Michael_110x130.jpgMichael Silveira, Vice President, Loss Prevention, CVS Health
Sponsor(s):

Nedap
Tuesday 4/19/2016 - 5:00 p.m. - 6:30 p.m.
Reception in the Exhibit Hall
Connect one last time in the Exhibit Hall with peers and solution providers.
Longhorn Exhibit Hall
Wednesday 4/20/2016 - 7:30 a.m. - 8:00 a.m.
Breakfast
Join us for breakfast and networking before the day begins.
Grapevine Prefunction
Sponsor(s):

Retail Solutions, Inc. (Rsi)
Wednesday 4/20/2016 - 8:00 a.m. - 9:00 a.m.
Bigger, Faster, Weirder: What You Need To Know About Cybersecurity Trends for 2016
Data theft, extortion and fraud are being automated to grander scales, and new attack vectors are keeping us on our toes. This talk will look at the intersection of the AP and cyber worlds, where criminals can arbitrage fraudulent orders among multiple e-commerce sites, take over data center power management, and exploit “smart” toys. These retail-specific threat intelligence updates will help enrich your detection and prevention strategies.
Grapevine Ballroom
Speaker(s):

Wendy Nather, Research Director, ​Retail Cyber Intelligence Sharing Center (R-CISC)
Steve Hunter, CFE, Director, Global Investigations, ​Walmart
Sponsor(s):

American Public University
Wednesday 4/20/2016 - 9:15 a.m. - 10:45 a.m.
Microexpressions: More Than Meets the Eye
The ability to evaluate truthfulness, detect deception, and assess credibility is a crucial skill for professionals whose jobs require interviews, interrogations, and information elicitation of others. Decades of scientific research have provided a wealth of information about potential cues to truthfulness and deceit, but much of it is difficult for operators to make sense of. In this presentation Dr. David Matsumoto debunks the myths about cues to deceit and examines the latest research findings and shares innovative training initiatives for field operatives and decision makers.
Grapevine Ballroom
Speaker(s):

Matsumoto headshot110x130.jpgDavid Matsumoto, Director, Humintell​
Sponsor(s):

Verint
Wednesday 4/20/2016 - 12:00 p.m. - 3:00 p.m.
Workshop: Tips for Evaluating Truthfulness Using Nonverbal Behavior
This 3 hour workshop builds on Dr. Matsumoto’s morning keynote, teaching participants through practical exercise how to evaluate truthfulness by recognizing micro-facial expressions of emotion. Dr. Matsumoto shares his novel, innovative, and proprietary training methods, developed and refined through years of formal scientific research and used by domestic and international law enforcement and intelligence agencies Acquire a deeper understanding of the nature and function of emotion when telling truth and lies, how lies leak out through the face via involuntary "micro-expressions" and how to detect signs of leakage. Participants will leave the workshop with a new skill that can be put to good use immediately.
Grapevine 1-3
Speaker(s):

Matsumoto headshot110x130.jpgDavid Matsumoto, Director, Humintell