SUNDAY, MAY 3

2:00 pm — 7:30 pm — Registration and Information Desk Open

12:00 pm — 4:30 pm — Operational Audit Subcommittee Meeting

3:00 pm — 3:30 pm — Loss Prevention Steering Committee Meeting

3:45 pm — 5:00 pm — Solution Provider Session
* Selling Secrets That The Industry Hasn’t Told You - Dennis Klein, Vice President, Loss Prevention, Abercrombie & Fitch, Co.; Tim Fisher, Director, Loss Prevention & Safety, Best Buy Co., Inc.; Brand Elverston, Director, Asset Protection Systems & Analysis, Wal-mart Stores, Inc.
LP executives will inform solution providers how and why they choose to buy solution systems and how to be a more effective seller in the LP space. This will be an informative session on what technology LP leaders are looking to integrate into the industry and what solution providers can do to enhance their retail relationships.

4:30 pm — 5:00 pm — New Attendee Orientation

5:00 pm — 7:00 pm — Welcome Cocktail Reception

MONDAY, MAY 4

7:00 am — 7:00 pm — Registration and Information Desk Open

7:30 — 8:30 am — Welcome Breakfast Buffet

8:30 am — 9:30 am — Welcome & Opening Keynote Address
* Executing for Results — Marvin Ellison, Executive Vice President, US Stores, Home Depot
Hear about Marvin Ellison’s rise from a LP professional to Executive Vice President of more than 2,000 stores in the United States, Guam, Puerto Rico and U.S. Virgin Islands. He will share how key skills and leadership traits, which he developed in LP, have assisted him throughout his career and enabled him to act in multiple capacities in varying pyramids and levels of responsibility. He will impart his view on the important role that loss prevention plays in today’s retail world.

9:45 am — 10:45 am — Breakout Sessions
*Building Your LP Program from the Ground Up — Stephen Scott, Director, Loss Prevention, Tractor Supply Company
This session is directed at LP management professionals in the US specialty to mid-size retail environment, especially those taken with building an LP department. Stephen Scott will share the steps and missteps that he took from transforming his LP program from a $1.5 billion, 400 location retailer to a $3 billion, 800 chain retailer.
* Creating a DC Loss Prevention Program — Glenn Master, Regional Loss Prevention Manager, Business Services Division, Office Depot
Hear about Office Depot’s development and hiring of LP to meet the needs of the operation. An overview of the challenges faced in relation to physical security, theft, safety, and operational shrink will be discussed as well as the processes that were developed to work through the challenges. This group’s ability to adapt to the changing landscape of the operation in order to facilitate the LP function and partner with operation makes them able to share their insight on how to be successful with this program.
* How to Develop Effective Shrink Analytics — Steve Hodgkins, Director, Shortage Control & Crisis Management, J.C. Penney Company, Inc.; Michael Sanders, Shrinkage Control Analysts, J.C. Penney Company, Inc.
If you have Excel and some data that you want to analyze, this session is for you. This session will be part theory and part practical exercises. This will not be a Statistics Class and it will not be a high level overview, but rather a practical focus on statistical theories and the analysis tools available within Excel. Attendees will be provided with real-world examples to help them grasp key concepts. In the end, you will be able to build a shrink predictor using as many metrics as you want. What is a Pearson Correlation? — Come and find out.
* Loss Prevention Strategies for a Store Closing Environment - Don Horan, Vice President, Loss Prevention, Gordan Brothers Group LLC; Bob Sorensen, Former Vice President, Loss Prevention, Linen N Things; Brian Fuller, Former Corporate Director, Asset Protection, Steve & Barry’s LLC, Mark Stinde, Vice President, Loss Prevention, Circuit City Stores, Inc.
In these challenging economic times, many LP executives will be called upon to offer strategic initiatives for controlling inventory shrink and protecting company assets during the course of store closing sales. Join our panel of industry professionals and learn new methodologies for minimizing loss and preserving a company’s LP infrastructure during a critical transitional period.
* Technology to Combat Organized Retail Crime (ORC) — Adel Sayegh, President & Chief Executive Officer, Universal Systems
This presentation will provide an overview of the nature and far reaching impact of ORC and will describe current and emerging LP techniques available to combat this growing threat. Specific examples of ORC and retail theft trends and tactics will be discussed regarding EAS solutions, CCTV, GPS, and more! An emphasis will be placed on the need to develop retail, law enforcement and government networks, both on the local and national level, to enhance awareness and coordinate resources to thwart ORC.
* Self-Scanning: Profit or Loss? - Jill Evans, Director, Operations, Lowe’s Companies, Inc.
Hear about the methods grocery and big-box retailers are adopting self-scanning technology while managing issues related to shrinkage control. Results from an industry benchmarking study will be presented to discuss the collective approaches that are happening across retail concerning self-scanning.

11:00 am — 12:00 pm — General Session
* How to Improve Performance: Understanding the Levers of Performance — Walter Palmer, Chief Executive Officer & President, PCGsolutions
Every organization has training programs, pay and incentive systems, an evaluation process, and other methods for trying to manage and improve performance. Unfortunately, despite all of these systems, efforts, and costs, managers are often frustrated with the results. This session will give you principles from the world of performance improvement for you to use in evaluating how you are approaching chronic performance gaps in your organization and give you new ideas about how to improve performance.

12:00 pm — 1:15 pm — Luncheon

1:30 pm — 2:30 pm — General Session
* Retail Threat Assessment: How Teams Evaluate Threats By Employees and Customers - Larry Barton, Ph.D., Former Vice President, Crisis Management, Motorola
Nearly a thousand people each year are killed at work, most in retail-- and over 3 million assaults occur annually. This session will outline how top brands designed their Threat Assessment Team; how they evaluate and prioritize blogs, actions and rumors; how LP teams can effectively bridge with HR, Security, Legal and law enforcement. He will then focus on the four fiduciary responsibilities of retail leaders once they are aware of a threat to a co-worker or site. This is a powerful "must see and witness" presentation that features video clips of perpetrators before they strike.

2:15 am — 3:45 am — Breakout Sessions
* Multiple Suspects: Eliminating the Innocent and Identifying the Guilty— Wayne Hoover, Vice President, Certified Forensic Interviewer Programming, Wicklander-Zulawski & Associates, Inc.
How do you focus the investigation when there are multiple suspects and no direct evidence implicating anyone? Learn and use a non-accusatory interview technique to eliminate the innocent and identify the guilty. This interactive program lets you practice the techniques and solve an actual case by evaluating video of suspects linked to a threatening note.
* Data Sharing: Myth or Fact? — David Johnston, Director, Business Development, LP Innovations; Barbara Pietrawska, Research Analyst, CAP Index, Inc.; Claude Verville, Vice President, Loss Prevention & Safety, Lowe's Companies, Inc. 
In this session we will unveil the National Shrink Database and discuss the data, current trends and future evolution of data sharing. You will also hear how progressive retailers are adopting this solution.
* Collaborative Approaches to Successful Shrinkage Management — Shawn Evans, Shrink & On-Shelf Availability Leader - North America, Procter & Gamble Co.; Adrian Beck, Reader in Criminology, University of Leicester
This session will highlight the advantages of a leading manufacture partnering with a retailer to deliver improved results. They will divulge their blue print for success.
* Utilizing Effective Operational Audit Solutions - Katina Terry, Loss Prevention Manager, Training & Audits, Abercrombie & Fitch, Co.; Michelle Michael, Director, Sales, LP Software, Inc.
Retailers and solution providers present the advances being made to ensure the best software for operational audits. Our speaker will showcase Abercrombie & Fitch’s operational audit program, including results and their future plans.
* DHS: In Focus — Andrea Schultz, Deputy Branch Chief, Commercial Facilities Sector Security Specialist, U.S. Department of Homeland Security
Attendees will learn about the structure and mission of the Commercial Facilities Sector, the National Infrastructure Protection Plan (NIPP), and the DHS protective programs that directly affect the retail subsector. Additionally, the session will provide attendees with a closer look at the common vulnerabilities of shopping centers and other retail facilities, potential indicators of terrorist activity at a shopping center or retail facility, and an overview of several programs that these sites can implement to mitigate the risks and consequences of a terrorist attack or natural disaster.
* An Awareness Program that Gets Results - Chris Canoles, Senior Director of Asset Protection, The Home Depot, Inc.; Tom O’Rourke, Vice President, Research and Information, Punch Integrated Communications
Over the past five years The Home Depot has built a strong Asset Protection culture within its' stores. Small Associate teams in each store have delivered impressive results, maintaining over 90% compliance across the entire chain. Learn how Atlanta's Store Support Center has successfully measured the program on a daily basis, enabling continual improvement at store level.

4:00 pm — 5:00 pm — General Session
* Global LP Strategies and Application - Walter Palmer, Chief Executive Officer, President, PCGsolutions; Adrian Beck, Reader in Criminology, University of Leicester; Geoffrey Northcutt, Managing Director, The Loss Prevention Company
Different approaches of LP strategies from across the globe will be presented to compare and discuss. Steps to move forward into this globally-integrated world will be presented for store expansion into international markets.

5:00 pm — 7:30 pm — Cocktails & Buffet

TUESDAY, MAY 5

7:15 am - 8:15 am - Breakfast

8:15 am - 9:15 am - General Session or Safety Session
* Managing in a Down Economy - Richard Hollinger, Professor, Criminology, University of Florida; Jim Lee, Chief Executive Officer and Executive Editor, LossPrevention Magazine 
This session will provide unique insights on the current retail climate and on what the future might hold for the industry. It will also include a discussion on how retailers can prepare and thrive in these current touch economic times.
* Claims Management 101 (Safety Session) - Bob Sklar, Risk Manager, Safety & Workers' Compensation, The Pep Boys - Manny, Moe & Jack
Learn about the claims process as well as the roles safety plays in proactive claims management. We will also discuss how you can use your claims data to drive your safety programs geared at minimizing risk and protecting assets.

9:30 am - 10:30 am - Breakout Sessions
* Cycle Counting as a Foundation to Exceptional Shrink Performance - Tim Fisher, Director, Loss Prevention & Safety, Best Buy Co., Inc.
Learn how this retailer has increased customer satisfaction and posted improved inventory results year over year by utilizing the cycle counting process as a critical component in their shrink reduction program.
* Target Assets Protection: Optimizing Resources - Nate Hartle, Senior Group Manager of Investigations, Target Corporation
Hear how Target has reengineered its structure to increase productivity, leverage expense, reduce shortage and enhance the profitability of stores. You will learn how leadership, innovative technology and intelligence optimize resources and results.
* A Forensic Approach at the POS - Pedro Ramos, Director, Retail Solutions, Agilence, Inc.; Debra Martin, Vice President, Asset Protection, Raley's Family of Fine Stores
You will learn how this supplier and retailer partnered together and leveraged technology and analytics to produce significant reduction in POS losses.
* Audit Open Forum - Katina Terry, Loss Prevention Manager, Training & Audits, Abercrombie & Fitch, Co.; Troy Young, Divisonal Loss Prevention Manager, AutoZone, Inc.; Joe Anderson, Director, Loss Prevention, Pamida Stoes Operating Company, LLC
A panel discussion will be commenced to discuss audit operation of specialty, auto, food, and drug retail segments. This will allow participants to see how each area creates, completes and report in the audit world.
* How An Incentive Program Can Influence Safety - Joshua Haggard, Senior Manager,Loss Prevention Operations/Safety, Office Depot, Inc.
Office Depot will present the implementation of their safety incentive program in the supply chain business, which has helped to significantly drive down both incidents and incident rate. Our speaker will also discuss their awareness program, which has had a positive effect on their bottom line yet has incurred no additional costs, and how it has been integrated into retail.
* Law Enforcement and Retail: Bridging the Gap - Chris Ortiz, Investigator, Seminole County Sheriff's Office; Erik Easgan, Sergeant, Homeland Security/Investigate Support, Volusia County Sheriff's Office
The FORCE (Florida Organized Retail Crime Enforcement) group will discuss the importance of an effective partnership between law enforcement and retail loss prevention. They will discuss successful partnerships and will showcase a free online Google Groups web based format that they developed to share information and intelligence critical to fighting organized retail crime. Hear how this group has made a difference for retailers in the state of Florida and learn how you can make the system work for your organization.

10:45 am - 11:45 am - General Session or Safety Session
* Unlocking the Value of Returns - Libby Rabun, Vice President, Loss Prevention, AutoZone, Inc.; Mark Hilinski, Senior Vice President, Sales and Marketing, The Retail Equation; Kevin Darnell, Director, Loss Prevention, Brown Shoe Company, Inc.; Read Hayes, Ph.D., Director, Loss Prevention Reserach Team, Loss Prevention Research Council (LPRC)
Return fraud and abuse is an annual $15.5 billion industry-wide problem; this session will help raise awareness of the issue and give examples of return reduction solutions and the financial benefits to enable LP leaders to sell the concepts to senior management. You will hear from a panel of experts who will share their experiences and results.
* Improving Organization Safety Through Predictive Modeling (Safety Session) - Kris Russell, Sr. Manager, Risk Research, Insight & Analysis, Wal-Mart Stores, Inc.
Actuaries in the insurance business have been utilizing predictive modeling to assist clients in proactively managing accident claims and improve expenses for years. Whether a retailer is self-insured or manages claims through a third party, improved awareness and a greater understanding of leveraging these predictive models can be a valuable asset for enhancing an organization’s overall safety. This session will discuss the concept of predictive modeling and the implications for retailers. Basic techniques and strategies will also be discussed.

11:45 am - 1:15 pm - Lunch in the Exhibit Hall

1:30 pm - 2:30 pm - General Session or Safety Session
* Research in Action: Using Science to Protect - Read Hayes, Ph.D., Director, Loss Prevention Research Team, Loss Prevention Research Council (LPRC); Kevin Ach, Director, Loss Prevention Operations, Office Depot, Inc.; Tim Flowers, Asset Protection, Field Director, Best Buy Co., Inc.; Mick Pinneke, Divisional Asset Protection Director West, The Home Depot, Inc.; Dennis Wamsley, Director, Loss Prevention, Publix Super Markets, Inc.
Rigorous, scientific R&D can increase asset protection impact and cost-effectiveness as it has for medicine, engineering and most other disciplines. This workshop illustrates recent experimental, offender interviewing and predictive modeling LP research- along with how participants can set their own R&D agenda. The session will use participant feedback to discuss the R&D process with current examples from drug, supermarket, mass merchant and specialty stores.
* Building Effective Shrinkage and Safety Awareness Communications Programs (Safety Session) - Leon Burreson, Operations & Safety Director, Loss Prevention, J.C. Penney Company, Inc.; Ramona Hereford, Loss Prevention Manager, J.C. Penney, Inc.; Moderator: Ric Agostini, Vice President, Client Services, Punch Integrated Communications, Inc.
Want to make shrinkage and safety awareness interesting? Looking for innovative ways to communicate your message to a generation that lives on the net? This session will take you through building an informative, fun and interesting program that will keep your associates interested and engaged. It will cover the use of a variety of properties and methods of communication, as well as introduce what the future of awareness might look like.

2:45 pm - 3:45 pm - Breakout Sessions
* RFID Today - Mark Roberti, Owner & Editor, RFID Journal, Inc. 
This session will review current retail case studies of item level tracking in a retail environment. Discover what is working, the opportunities, and predictions about the future adoption of this technology.
* Supply Chain Losses - John Tabor, Director, Corporate Security, National Retail Systems, Inc.
This session will present current trends in supply chain and cargo theft losses. They will review current approaches, new technology and describe needed action. You will also learn about some proactive approaches in securing your high valued shipments.
* CCTV Analytics - Rob Borsch, Group Manager, Asset Protection Resources, Target Corporation
Make the most of video analytics and gain from the footage being stored by your company. You will be able to unlock new information with your video system and utilize it across you company, in loss prevention and more! Join us at this session to hear insights into business value development and an overview of the analytics marketplace.
* ORC Investigation Programs - Kevin Bitters, Senior Manager, Investigations, Abercrombie & Fitch, Co.; Nelson Harrah, Senior National Manager, Organized Retail Crime, The Gap, Inc.
See the partnership and strategy that retailers and malls have developed to address ORC through training and awareness. You will also learn about a successful data sharing program in place and operations that enable retailers to effectively address ORC.
* Systems Shrink: Fact or Fiction?- Al Voels, Risk Advisory Services, KPMG
Lsiten to and review some recent case studies where through a forensic process he was able to help retailers uncover millions of dollars in system, finance and process related shrinkage. Acquire a road map to utilize with your own LP programs.
* Loss Prevention Foundation - Gene Smith, President, Loss Prevention Foundation
Certification is a tool that measures an individual’s knowledge of core competencies and is becoming more and more important in the LP profession. Ensure that your team has the best education tools and the knowledge to combat loss prevention problems. Also, learn where to recruit the best up-and-coming talent for your team and how the LP profession is pairing with colleges and universities to ensure this!

4:00 pm - 5:00 pm - General Session of Safety Session
* Low Shrink Stores: The Best ROI for LP in 2009 - John Liesching, Partner and Global Loss Prevention Lead, Accenture; David Lund, Vice President, Loss Prevention, Dick's Sporting Goods, Inc.
How can you improve bottom line results with limited capital and operating costs? Focus. With so much emphasis placed on the highest shrink stores, are we leaving money on the table by increasing expectations on the low shrink stores? Find out how top retailers utilize a program to enhance performance of their best stores and deliver significant bottom line results. To some this is counter intuitive to the traditional “target program,” but as you will learn a little improvement out of the majority will net you significant results.
* Safety Open Forum (Safety Session) - Doug Sitzman, Senior Manager, Safety & Loss Prevention, Best Buy Co., Inc.; Doug Gage, Director, Safety and Environmental, AutoZone, Inc.
Join your safety-focused peers to discuss the top-of-mind issues in retail safety. Share and get feedback on your company’s challenges as well as listen and comment on challenges others face. Topics to be covered could include, but won’t be limited to: incident frequency rates for OSHA, customer slip & fall, and fleets and best practices surrounding power/industrial vehicles and equipment. This session provides participants the opportunity to get peer feedback on top-of- mind safety issues.

5:00 pm - 7:00 pm - Cocktails & Buffet in the Exhibit Hall

WEDNESDAY, May 6

8:00 am - 9:00 am - Open Steering Committee Meeting with Breakfast

8:00 am - 9:00 am - Continental Breakfast

9:15 am - 10:15 am — Closing Keynote
* Developing Public/Private Partnerships to Reduce Crimes and Deliver Results - Chief William J. Bratton — Chief of Police, Los Angeles Police Department; Introduction by: Brad Brekke, Vice President, Assets Protection, Target Corporation
Chief William Bratton will present how police-retail relationship can be effectively developed for community-wide solutions to crime and other public safety challenges. He will discuss the three-level partnerships, how to develop them, and how to prioritize them. He will also present partnerships with law enforcement and criminal justice agencies and the success that they have experienced.

1:00 pm — 5:00 pm — FREE SEMINAR Sponsored by LossPrevention Magazine
* Wicklander-Zulawski Telephone Interviewing Session

If you have any questions about the speakers, please feel free to contact Paul Jones at paul.jones@rila.org or 703-600-2065 or Liz Benson at liz.benson@rila.org or (703) 600-2030.

If you are interested in sponsorship or exhibiting opportunities, please contact Kim Sackett at ksackett@strategicconventions.com or call 703-519-4268.

Join us for our annual Loss Prevention, Auditing & Safety (LPAS) Conference in Orlando, FL. The four day event will feature major retailers and industry leaders with firsthand experience creating and implementing loss prevention, auditing, and safety practices into their respective companies.

Sponsorship:
RILA offers a variety of sponsorship packages from $5,000 to $50,000. Click here to download LPAS 2009 Sponsor/Exhibitor Prospectus.

Why Exhibit?
LPAS 2009 is not a trade show, but an educational event drawing the top leaders in retail, who attend the meeting for general education, networking with peers, learning about emerging trends and to see cutting-edge solutions from the vendor community.

• The right audience: Top executives from the largest and most visible retailers who are actively looking for loss prevention, auditing and safety solutions.
  
  
• The right size: Bigger isn’t always better when it comes to networking. Big enough to make exhibiting worthwhile but small enough to build meaningful and personal relationships. RILA also strictly manages ratios and limits exhibitor participation based on retailer attendance, so you can expect a 1:2 ratio of customers to vendors.
   
• Educational Opportunities: RILA welcomes and encourages exhibitors to attend all the educational sessions alongside the retailer and consumer products maker attendees. You’ll learn firsthand what potential customers are thinking about.
  
  
• Networking opportunities: Exhibitors are full participants attending all conference events with the retailers and consumer goods manufacturers. Sessions and breaks are additional networking opportunities outside the exhibit hall.
  
  
• Limited number of exhibiting companies: RILA limits the number of exhibit booths that are available, and limits attendance by service suppliers to exhibitors only. Service supplier companies must exhibit or sponsor in order to attend LPAS 2009. If you have questions about your company designation, please contact Ashley De Boer at 703-600-2039.
  
  
• Dedicated exposition hall hours: RILA does not schedule educational or other competing events during hall hours, so every minute in the hall is useful. And meals and cocktail hours are held in the exhibit hall, to encourage traffic and relaxed interaction.

Who should attend from your company?

RILA encourages your company's sales team to attend both the educational sessions as well as the exhibit hall portion of the conference. 

General Exhibit Package Information:
Exhibitors are limited to one 10x10 booth at the rate of $4500. For more information, click here to download LPAS 2009 Sponsor/Exhibitor Prospectus. 

Contact us:
Kim Sackett
(703) 519-4268
ksackett@strategicconventions.com

-or-

Ashley De Boer

(703) 600-2039

ashley.deboer@rila.org

LPAS 2009 - Serious Business Education with Real ROI

Hotel Information:
Gaylord Palms Resort & Convention Center
6000 W. Osceola Parkway
Kissimmee, FL  34746
Tel: 407-586-6338
Fax: 407-586-1999 

Please contact the hotel reservations department directly at 407-586-2000 to reserve your room or click here to make reservations on-line. Mention that you are part of the RILA Loss Prevention, Auditing & Safety Conference to take advantage of our special group rate of $179.00 plus a $10 resort fee, single or double occupancy, plus tax. You must make your reservation by Friday, April 10, 2009 to secure RILA’s room rate. Rooms are reserved on a first-come, space available basis, and may sell out before that date.

Dress:
Business casual attire is recommended for all conference activities.

Special Needs:
Please let RILA know if you have any disabilities or dietary restriction that require special accommodations.

Other Information:
This is a non-smoking conference. All sessions are closed to the press.

Disclaimer:
The RILA Loss Prevention, Auditing and Safety Conference has been organized by RILA and the Loss Prevention, Auditing and Safety Steering Committee. The presentations and opinions of speakers and participants are not necessarily those of RILA.

Questions:
Call RILA's Conference Department at 703-841-2300.

Conference fees includes conference materials, meal functions, cocktail receptions and coffee breaks.

Retail/Product Manufacturer Registration Rates:
RILA's Loss Prevention Conference is open to executives from retail and consumer product manufacturing companies. All others must either exhibit or get prior approval from RILA to attend. Members of the press may not attend. Bring a team of 10 or more executives from the same company and save up to $500 per person!

Click here for Group Registration Form (pdf)

Click here for the Retailer/Product Manufacturer Individual registration form (pdf)

Confirmations:
All registrations will be confirmed, in writing, via e-mail. 

Cancellation & Refund Policy:
If a cancellation is requested by March 15, 2009, RILA will process a refund in the same manner that the registration payment was made, less a processing fee of 10% per registration. If a cancellation is requested between March 15 and April 15, 2009, RILA will process a refund in the same manner that the registration payment was made, less a processing fee of 50% per registration. Cancellation requests received after April 15, 2009 are non-refundable. Registered attendees may transfer their registrations to another individual from the same company at any time. All cancellation and transfer requests must be sent in writing.

For more information or to register, contact Holly Weinhold at holly.weinhold@rila.org or (703) 600-2044.

Please Note: Service supplier companies (those that provide a service related to loss prevention, asset protection, operational audit and workplace safety to the industry) must exhibit or sponsor in order to attend Loss Prevention, Auditing and Safety 2009. If you have questions about your company designation, please contact Ashley DeBoer at 703-600-2039.